When evaluating survey tools for Shopify stores, it's essential to consider how each platform aligns with your business needs. SurveySparrow and Hulk NPS Post Purchase Survey are two prominent options, each offering unique features tailored to different objectives.
SurveySparrow vs Hulk NPS Post Purchase Survey for Shopify Stores
SurveySparrow is an omnichannel conversational survey and customer experience platform that enables businesses to create engaging surveys across various channels. Hulk NPS Post Purchase Survey, on the other hand, is a Shopify app specifically designed to collect post-purchase feedback through Net Promoter Score (NPS) surveys embedded on thank-you pages.
Core Features and Functionality
SurveySparrow offers a wide range of survey types, including post-purchase, on-site, and exit-intent surveys. It provides customizable question formats, logic, and targeting options, allowing businesses to gather in-depth insights across different customer touchpoints. The platform also includes built-in analytics dashboards and data export options for comprehensive analysis.
Hulk NPS Post Purchase Survey focuses primarily on post-purchase NPS surveys, integrating seamlessly into Shopify's thank-you pages. It allows for quick collection of customer satisfaction data, offering basic customization options and conditional logic to tailor the survey experience. The app provides an analytics dashboard for monitoring NPS scores over time and basic insights into customer feedback.
Pricing and Value
SurveySparrow offers a free tier with basic survey options, making it accessible for small merchants. Paid tiers scale affordably with increasing survey volume and features. Hulk NPS lacks a free option, starting at $15 per month for NPS and feedback for up to 500 responses. Additional tiers are priced at $39 per month for more responses and features. While Hulk NPS is suitable for those prioritizing simplicity and focused NPS collection, SurveySparrow's broader functionality and lower entry cost present a stronger ROI for merchants wanting more than just NPS data.
Ease of Setup and Use
SurveySparrow provides a clean, modern user interface with guided setup for surveys. While the platform offers extensive customization, some advanced features may require a learning curve for optimal setup. Hulk NPS is very simple to set up, especially for merchants only using the NPS survey on the thank-you page. Minimal configuration is needed, making it appealing for users seeking quick deployment.
Integrations
SurveySparrow integrates deeply with Shopify and supports exporting data to tools like Google Sheets. However, it has limited multi-platform integrations beyond Shopify. Hulk NPS is Shopify-focused, with the NPS survey embedded into the thank-you page. It offers minimal third-party integrations beyond Shopify.
Customer Support and Documentation
SurveySparrow offers responsive support through live chat and email, with comprehensive documentation and onboarding guides to help users get started and troubleshoot. Hulk NPS provides support primarily through email and ticketing, with adequate documentation but less extensive than SurveySparrow’s.
Best-Fit Customer Profiles
SurveySparrow is ideal for small Shopify stores wanting affordable, varied survey options, merchants needing multiple survey types (exit intent, on-site), and stores focused on gathering detailed insights and zero-party data. Hulk NPS is best suited for stores focused on quick NPS feedback only, merchants wanting detailed insights and zero-party data, and those seeking a simple, Shopify-native solution for post-purchase feedback.
Comparison Table
| Feature | SurveySparrow | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | Post-purchase, on-site, exit-intent | Post-purchase (thank-you page), NPS |
| Data Collected | Zero-party data, customizable questions | NPS score, basic feedback |
| Survey Customization | High (multiple question types, logic) | Moderate (focus on NPS, limited question types) |
| Targeting Options | Cart, post-purchase, exit intent | Post-purchase only |
| Reporting and Analytics | Built-in analytics dashboard, export options | NPS tracking over time, basic insights |
| Multi-language Support | Yes | Limited |
| Pricing | Free tier; paid tiers starting at ~$9/month | No free tier; starts at $15/month |
| Integrations | Deep Shopify integration; supports exporting data to Google Sheets | Shopify-focused; minimal third-party integrations |
| Customer Support | Responsive support with live chat and email; comprehensive documentation | Support primarily through email and ticketing; adequate documentation |
| Ideal Customer Profile | Small Shopify stores needing varied survey options | Stores focused on quick NPS feedback only |
Which to Choose?
Choose SurveySparrow if you require a versatile survey tool that offers multiple survey types beyond post-purchase, including exit-intent and on-site surveys. Its flexible question formats and logic make it suitable for gathering in-depth insights across various customer touchpoints. The free tier and affordable paid plans provide strong value for merchants seeking comprehensive feedback options.
Choose Hulk NPS Post Purchase Survey if your primary goal is to collect quick NPS feedback on your Shopify store's thank-you page. Its simple setup and focus on NPS measurement make it ideal for merchants seeking a straightforward solution for gauging customer satisfaction and loyalty.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing a range of survey types to gather customer feedback across different stages of the shopping journey.
