SurveySparrow and ReConvert are tools designed to enhance customer engagement for Shopify stores. SurveySparrow offers an omnichannel conversational survey and customer experience platform, while ReConvert focuses on building thank-you pages with survey widgets and upsell tools.
SurveySparrow
Features
SurveySparrow provides a conversational survey platform with features such as:
- Omnichannel survey distribution
- Advanced question types
- Custom branding
- Integrations with platforms like HubSpot, Mailchimp, and ActiveCampaign
Pricing Model
SurveySparrow offers tiered pricing based on response volume:
- Basic: Starting at $19 per month for up to 2,500 responses
- Starter: Starting at $39 per month for up to 15,000 responses
- Business: Starting at $79 per month for up to 36,000 responses
- Enterprise: Custom pricing for large enterprises with complex needs
Pros and Cons
Pros:
- Engaging conversational surveys
- Custom branding options
- Integrations with various platforms
Cons:
- Pricing may be higher compared to some competitors
- Advanced features may require higher-tier plans
Best-Fit Customer Profile
SurveySparrow is suitable for businesses seeking an engaging survey experience with advanced features and custom branding options.
ReConvert
Features
ReConvert specializes in creating thank-you pages with:
- Survey widgets
- Upsell tools
- A/B testing
- Drag-and-drop funnel builder
Pricing Model
ReConvert's pricing is based on store order volume:
- For stores with up to 200 orders per month, pricing starts at $19.99 per month
- Pricing increases with higher order volumes
Pros and Cons
Pros:
- Focus on post-purchase engagement
- A/B testing capabilities
- Drag-and-drop funnel builder
Cons:
- Limited to post-purchase interactions
- Pricing scales with order volume, which may increase costs
Best-Fit Customer Profile
ReConvert is ideal for Shopify store owners looking to enhance post-purchase customer engagement through thank-you pages and upsell opportunities.
Side-by-Side Comparison
| Feature | SurveySparrow | ReConvert |
|---|---|---|
| Core Functionality | Omnichannel conversational surveys and CX platform | Shopify thank-you page builder with survey widgets and upsell tools |
| Pricing Model | Tiered pricing based on response volume | Pricing based on store order volume and generated revenue |
| Ease of Setup and Use | User-friendly interface with a variety of templates | Easy integration with Shopify; drag-and-drop builder for thank-you pages |
| Integrations | HubSpot, Mailchimp, ActiveCampaign, and more | Seamless integration with Shopify; supports various payment gateways |
| Customer Support and Documentation | 24/5 email support; extensive knowledge base and tutorials | 24/7 live chat support; comprehensive help center and tutorials |
| Best-Fit Customer Profile | Businesses seeking engaging surveys with advanced features and custom branding | Shopify store owners aiming to enhance post-purchase engagement and increase revenue |
Which to Choose
SurveySparrow: Choose SurveySparrow if you need an omnichannel survey platform with advanced features and custom branding options. It's suitable for businesses aiming to gather comprehensive customer feedback across various channels.
ReConvert: Opt for ReConvert if your focus is on enhancing post-purchase customer engagement through thank-you pages, surveys, and upsell opportunities. It's ideal for Shopify store owners looking to increase revenue and customer satisfaction after the initial purchase.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
