When evaluating NPS survey software, it's essential to consider how each tool aligns with your specific business needs. SurveySparrow, Retently, and KnoCommerce are three platforms that cater to different aspects of customer experience management.
SurveySparrow
Core Features and Functionality
SurveySparrow offers an omnichannel conversational survey and customer experience platform. It supports NPS, CSAT, CES surveys, and 360 assessments, with capabilities for offline surveys. The platform provides advanced question types, custom branding, workflows, webhooks, and integrations with platforms like Slack, HubSpot, and Zendesk. (surveysparrow.com)
Pricing Model
SurveySparrow offers tiered pricing:
- Basic: $19 per month, includes 2,500 responses and 1 user.
- Starter: $49 per month, includes 15,000 responses and 1 user.
- Business: $149 per month, includes 36,000 responses and 3 users.
- Enterprise: Custom pricing for large enterprises with complex needs.
Each plan offers a 14-day free trial. (surveysparrow.com)
Ease of Setup and Use
SurveySparrow is designed for ease of use, featuring a conversational and intuitive UI. The platform offers a 14-day free trial, allowing users to explore its features before committing. (surveysparrow.com)
Integrations
SurveySparrow integrates with platforms such as Slack, HubSpot, and Zendesk, facilitating seamless data flow across systems. (surveysparrow.com)
Customer Support and Documentation
SurveySparrow provides 24x5 email support, with higher-tier plans offering 24x5 chat support. The platform also offers a comprehensive knowledge base and resources to assist users. (surveysparrow.com)
Best-Fit Customer Profile
SurveySparrow is suitable for businesses seeking an omnichannel experience management platform with a focus on conversational surveys and customer experience.
Retently
Core Features and Functionality
Retently specializes in NPS, CSAT, and CES surveys, particularly for e-commerce and B2B businesses. It offers multi-channel surveys, custom branding, advanced reporting, AI-powered feedback classification, and integrations with platforms like Slack, HubSpot, and Salesforce. (retently.com)
Pricing Model
Retently offers tiered pricing:
- Ecommerce Basic: $49 per month, includes 1,000 surveys and 10 campaigns.
- Ecommerce Pro: $299 per month, includes 20,000 surveys and 10 campaigns.
- Enterprise: Custom pricing for large enterprises with complex needs.
Each plan includes a 14-day free trial. (retently.com)
Ease of Setup and Use
Retently is designed for ease of use, offering a 14-day free trial and a user-friendly interface. The platform provides onboarding, training, and demos to assist users in getting started. (retently.com)
Integrations
Retently integrates with platforms such as Slack, HubSpot, Salesforce, and offers a REST API for custom integrations. (retently.com)
Customer Support and Documentation
Retently provides email support, live chat support, and priority chat queues. Higher-tier plans offer Zoom support and dedicated account managers. The platform also offers a comprehensive knowledge base and resources to assist users. (retently.com)
Best-Fit Customer Profile
Retently is ideal for e-commerce and B2B businesses seeking specialized NPS, CSAT, and CES survey solutions with advanced reporting and AI-powered analytics.
KnoCommerce
Core Features and Functionality
KnoCommerce focuses on Shopify post-purchase attribution surveys, offering multi-question flows and zero-party data collection. The platform is designed to integrate seamlessly with Shopify, providing insights into customer behavior and preferences. (knocommerce.com)
Pricing Model
KnoCommerce offers a 7-day free trial and month-to-month billing with no long-term contracts. Pricing details are available upon request. (knocommerce.com)
Ease of Setup and Use
KnoCommerce is designed for ease of use, offering a clean, Shopify-native setup. The platform provides onboarding, training, and demos to assist users in getting started. (knocommerce.com)
Integrations
KnoCommerce integrates seamlessly with Shopify, providing a native experience for Shopify users. (knocommerce.com)
Customer Support and Documentation
KnoCommerce offers email and chat support, with availability Monday through Friday, 9 am – 5 pm MST. The platform also provides free one-on-one demos and onboarding assistance. (knocommerce.com)
Best-Fit Customer Profile
KnoCommerce is ideal for Shopify merchants seeking post-purchase attribution surveys with multi-question flows and zero-party data collection.
Three-Way Comparison
| Feature | SurveySparrow | Retently | KnoCommerce |
|---|---|---|---|
| Core Features | Omnichannel conversational surveys, NPS, CSAT, CES, 360 assessments, offline surveys | NPS, CSAT, CES surveys, multi-channel surveys, |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
