SurveySparrow and Simplesat are platforms designed to collect zero-party data through customer feedback surveys. SurveySparrow offers an omnichannel conversational survey and customer experience (CX) platform, while Simplesat provides one-click customer satisfaction (CSAT), customer effort score (CES), and net promoter score (NPS) surveys tailored for managed service providers (MSPs) and service teams.

SurveySparrow

Features

• Conversational Surveys: Engage users with chat-like surveys, enhancing response rates.
• Multichannel Distribution: Distribute surveys via email, SMS, WhatsApp, web, QR codes, and offline channels.
• Advanced Question Types: Utilize various question formats, including NPS, CSAT, and CES.
• Personalization: Employ conditional logic, question piping, and custom branding.
• Integrations: Connect with platforms like Slack, HubSpot, and Zendesk.
• Offline Surveys: Collect feedback without an internet connection.

Pricing Model

• Free Plan: Offers 50 responses per month, 3 active surveys, and up to 10 questions per survey.
• Basic Plan: Approximately $19 per month, includes 2,500 responses per year, 1 user, and 15+ question types.
• Starter Plan: Approximately $39 per month, includes 15,000 responses per year, 1 user, and additional features like survey embedding.
• Business Plan: Approximately $79 per month, includes 50,000 responses per year, 3 users, and custom branding.
• Professional Plan: Approximately $249 per month, includes 100,000 responses per year, 5 users, and advanced features.
• Enterprise Plan: Custom pricing for unlimited responses and contacts, multi-language translations, and URL white-labeling.

Pricing details are based on information from SurveySparrow's pricing page.

Pros

• High Response Rates: Conversational surveys lead to increased engagement.
• Flexibility: Multiple distribution channels and question types.
• Customization: Extensive personalization options.

Cons

• Complexity: Advanced features may require a learning curve.
• Pricing: Higher-tier plans can be costly for small businesses.

Best For

• Businesses seeking interactive feedback collection.
• Companies needing multi-channel survey distribution.
• Organizations requiring advanced survey customization.

Simplesat

Features

• One-Click Surveys: Quick deployment of CSAT, CES, and NPS surveys.
• Integrations: Connects with platforms like Zendesk, Freshdesk, and ServiceNow.
• Customization: Offers custom branding and survey design.
• Reporting: Provides real-time feedback and analytics.
• Multi-Brand Support: Manage surveys across different brands.

Pricing Model

• Standard Plan: Approximately $119 per month, includes 5 users, 1,000 monthly responses, and unlimited surveys.
• Pro Plan: Approximately $249 per month, includes 15 users, 3,000 monthly responses, and advanced survey customization.
• Elite Plan: Approximately $499 per month, includes 30 users, 7,000 monthly responses, and enterprise SSO.
• Enterprise Plan: Custom pricing for directory sync, design and code support, and dedicated customer success management.

Pricing details are based on information from Simplesat's pricing page.

Pros

• Ease of Use: Quick survey deployment.
• Integration: Seamless with service platforms.
• Customization: Tailor surveys to brand identity.

Cons

• Limited Question Types: Focuses mainly on CSAT, CES, and NPS.
• Pricing: Higher tiers may be expensive for smaller teams.

Best For

• MSPs and service teams needing quick feedback.
• Organizations requiring simple, branded surveys.
• Teams seeking easy integration with service platforms.

Side-by-Side Comparison

Which to Choose

Worth a Look: Zigpoll

If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.