SurveySparrow and Simplesat are survey platforms designed to collect customer feedback. SurveySparrow offers an omnichannel conversational survey and customer experience platform, while Simplesat provides one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
SurveySparrow
Features
SurveySparrow provides a comprehensive suite for creating and distributing surveys across multiple channels. Key features include:
- Omnichannel Surveys: Deploy surveys via email, web, mobile, and social media.
- Conversational Interface: Engage respondents with interactive, chat-like surveys.
- Advanced Question Types: Utilize various question formats, including NPS, CSAT, and CES.
- Custom Branding: Personalize surveys with your brand elements.
- Integrations: Connect with platforms like HubSpot, Zendesk, and Power BI.
- Analytics: Access real-time reporting and analytics to interpret survey data.
Pricing Model
SurveySparrow offers tiered pricing plans:
- Free Plan: Limited to 50 responses and 3 active surveys.
- Basic Plan: Approximately $19 per month, includes 2,500 responses and 1 user.
- Starter Plan: Approximately $39 per month, includes 15,000 responses and 1 user.
- Business Plan: Approximately $99 per month, includes 36,000 responses and 3 users.
- Enterprise Plan: Custom pricing for large enterprises with advanced needs.
Pricing details are available on their pricing page.
Ease of Setup and Use
SurveySparrow offers a user-friendly interface with a conversational survey builder. The platform provides templates and customization options, facilitating quick survey creation. Integration with various platforms is supported, though setup complexity may vary based on the integration.
Integrations
SurveySparrow integrates with several platforms, including:
- CRM Systems: HubSpot, Salesforce.
- Customer Support: Zendesk.
- Analytics: Power BI, Tableau.
- Marketing: Mailchimp.
For a comprehensive list, refer to their integrations page.
Customer Support and Documentation
SurveySparrow offers 24x5 email support and a knowledge base with articles and tutorials. Higher-tier plans provide additional support channels, including chat support.
Best-Fit Customer Profile
SurveySparrow is suitable for businesses seeking an omnichannel survey platform with advanced features and integrations. It's ideal for organizations needing to collect feedback across various touchpoints and analyze data in real-time.
Simplesat
Features
Simplesat specializes in post-interaction surveys for service teams. Key features include:
- One-Click Surveys: Easily collect CSAT, CES, and NPS feedback.
- Automated Feedback Requests: Trigger surveys based on customer interactions.
- Customizable Templates: Tailor survey templates to fit your brand.
- Real-Time Reporting: Monitor feedback and performance metrics in real-time.
- Integrations: Connect with platforms like Freshdesk, Zendesk, and Slack.
Pricing Model
Simplesat offers tiered pricing plans:
- Standard Plan: Fixed monthly fee, includes a set number of surveys and responses.
- Pro Plan: Higher monthly fee, includes additional features and higher response limits.
- Elite Plan: Premium pricing, includes all features and highest response limits.
- Enterprise Plan: Custom pricing for large organizations with specific needs.
For detailed pricing, visit their pricing page.
Ease of Setup and Use
Simplesat provides a straightforward setup process with one-click survey deployment. The platform is designed for ease of use, allowing service teams to quickly implement and manage surveys without extensive training.
Integrations
Simplesat integrates with several platforms, including:
- Customer Support: Freshdesk, Zendesk.
- Communication: Slack.
- CRM Systems: Salesforce.
For a full list of integrations, see their integrations page.
Customer Support and Documentation
Simplesat offers support via email and a help center with articles and guides. Higher-tier plans may include additional support options.
Best-Fit Customer Profile
Simplesat is ideal for MSPs and service teams seeking a simple, effective way to collect post-interaction feedback. It's best suited for organizations focused on measuring customer satisfaction and service quality.
Side-by-Side Comparison
| Feature | SurveySparrow | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES, 360 Assessments | CSAT, CES, NPS |
| Deployment Channels | Email, web, mobile, social media | |
| Integrations | HubSpot, Zendesk, Power BI, Tableau, Mailchimp, Salesforce, others | Freshdesk, Zendesk, Slack, Salesforce |
| Pricing | Free Plan; Paid Plans: ~$19 to ~$99/month | Standard, Pro, Elite, Enterprise Plans (fixed monthly fees) |
| Ease of Use | User-friendly interface with conversational survey builder | One-click survey deployment, straightforward setup |
| Customer Support | 24x5 email support; higher tiers include chat support | Email support; higher tiers may include additional options |
| Best-Fit Customer Profile | Businesses needing omnichannel surveys with advanced features and integrations | MSPs and service teams focused on post-interaction feedback collection |
Which to Choose
SurveySparrow: Choose SurveySparrow if you require an omnichannel survey platform with advanced features and integrations. It's suitable for businesses needing to collect feedback across various touchpoints and analyze data in real-time.
Simplesat: Opt for Simplesat if you're an MSP or service team seeking a simple, effective way to collect post-interaction feedback. It's ideal for organizations focused on measuring customer satisfaction and service quality.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
