SurveySparrow and Simplesat are survey platforms catering to different business needs. SurveySparrow offers an omnichannel conversational survey and customer experience platform, while Simplesat specializes in one-click CSAT, CES, and NPS surveys tailored for managed service providers (MSPs) and service teams.
Core Features and Functionality
SurveySparrow provides a comprehensive suite, including NPS surveys, CSAT, CES, 360 assessments, and offline surveys. It supports multiple question types, advanced logic, and integrations with over 5,000 apps via Zapier. (surveysparrow.com)
Simplesat focuses on CSAT, CES, and NPS surveys, integrating directly with platforms like ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot. It offers automated feedback collection and centralized analysis. (softwareadvice.com)
Pricing and Value
SurveySparrow's pricing starts at $19 per month for the Basic plan, which includes 2,500 responses and 1 user. Higher tiers offer more responses and additional features, with the Enterprise plan providing custom solutions. (surveysparrow.com)
Simplesat's pricing begins at $119 per month, with plans tailored to the number of users and integrations required. Specific details are available upon request. (softwareadvice.com)
Ease of Setup and Use
SurveySparrow offers a user-friendly interface with a conversational survey builder. Integration with Shopify requires assistance from their support team. (support.surveysparrow.com)
Simplesat provides a straightforward setup, especially for users of integrated platforms. Its one-click survey deployment simplifies the process.
Integrations
SurveySparrow integrates with over 5,000 apps via Zapier, including Shopify. (support.surveysparrow.com)
Simplesat integrates directly with platforms like ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, and HubSpot. (softwareadvice.com)
Customer Support and Documentation
SurveySparrow offers 24x5 email support for lower-tier plans and 24x5 chat support for higher-tier plans. Documentation is comprehensive, covering various features and integrations. (surveysparrow.com)
Simplesat provides support through its website, with resources tailored to its integrations and survey types.
Best-Fit Customer Profile
SurveySparrow is suitable for businesses seeking a versatile survey platform with a wide range of features and integrations, including Shopify Plus merchants.
Simplesat is ideal for MSPs and service teams looking for a specialized, easy-to-deploy survey solution integrated with their existing platforms.
Comparison Table
| Feature | SurveySparrow | Simplesat |
|---|---|---|
| Survey Types | NPS, CSAT, CES, 360 Assessments, Offline Surveys | CSAT, CES, NPS |
| Integrations | Over 5,000 apps via Zapier, including Shopify (support.surveysparrow.com) | ConnectWise, Zendesk, Autotask, Salesforce, Freshdesk, HubSpot (softwareadvice.com) |
| Pricing | Starts at $19/month for 2,500 responses and 1 user (surveysparrow.com) | Starts at $119/month, with details available upon request (softwareadvice.com) |
| Ease of Use | User-friendly interface, requires support for Shopify integration (support.surveysparrow.com) | One-click survey deployment, especially for integrated platforms (softwareadvice.com) |
| Customer Support | 24x5 email support for lower tiers, 24x5 chat support for higher tiers (surveysparrow.com) | Support through website, tailored to integrations and survey types (softwareadvice.com) |
| Ideal Customer | Businesses needing versatile surveys with extensive integrations, including Shopify Plus merchants | MSPs and service teams seeking specialized, easy-to-deploy surveys integrated with existing platforms |
Which to Choose
SurveySparrow: Opt for SurveySparrow if you require a versatile survey platform with a broad range of features and integrations, including Shopify Plus compatibility.
Simplesat: Choose Simplesat if you're an MSP or service team seeking a specialized, easy-to-deploy survey solution integrated with platforms like ConnectWise, Zendesk, or Salesforce.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
