When evaluating survey applications for Shopify stores, it's essential to consider tools that integrate seamlessly with the platform and cater specifically to e-commerce needs. SurveySparrow, Zigpoll, and ReConvert are three such applications that offer distinct features and functionalities.
SurveySparrow vs Zigpoll vs ReConvert
SurveySparrow is an omnichannel conversational survey and customer experience platform, Zigpoll is a Shopify-native survey app focusing on post-purchase, on-site, and exit-intent surveys, and ReConvert is a Shopify thank-you page builder that includes survey widgets and upsell tools.
Comparison Criteria
To determine which tool best fits your Shopify store, we'll evaluate each based on the following criteria:
- Core Features and Functionality
- Pricing and Value
- Ease of Setup and Use
- Integrations
- Customer Support and Documentation
- Best-Fit Customer Profile
Core Features and Functionality
| Feature | SurveySparrow | Zigpoll | ReConvert |
|---|---|---|---|
| Survey Types | Conversational, chat-style surveys | Post-purchase, on-site, exit-intent surveys | Post-purchase surveys, upsell tools |
| Distribution Channels | Email, SMS, web, social media | Embedded within Shopify store | Embedded within Shopify store |
| Analytics | Real-time dashboards, basic analytics | Real-time analytics | Conversion tracking, upsell performance |
| Customization | Custom branding, white-label options | Clean, user-friendly interface | Customizable thank-you page design |
| Integrations | Shopify, Zendesk, HubSpot, Salesforce, Zapier | Shopify | Shopify |
Pricing and Value
| Plan | SurveySparrow | Zigpoll | ReConvert |
|---|---|---|---|
| Free Plan | 50 responses/month, 3 active surveys, 10 questions | 100 responses/month | 100 responses/month |
| Entry-Level Plan | $19/month, 2,500 responses | $9/month, 500 responses | $49/month |
| Mid-Tier Plan | $49/month, 15,000 responses | $19/month, 1,500 responses | $99/month |
| Enterprise Plan | Custom pricing | Custom pricing | Custom pricing |
Ease of Setup and Use
SurveySparrow: Offers a modern, intuitive interface with guided templates and drag-and-drop tools, facilitating quick survey creation. However, integration with Shopify requires assistance from their support team. (zigpoll.com)
Zigpoll: Designed specifically for Shopify, Zigpoll provides a straightforward setup with a clean, user-friendly interface, allowing merchants to deploy surveys without technical expertise.
ReConvert: Integrates directly into the Shopify thank-you page, enabling easy customization of post-purchase surveys and upsell offers without additional coding.
Integrations
SurveySparrow: Integrates with platforms like Shopify, Zendesk, HubSpot, Salesforce, and Zapier, offering a broad range of connectivity options. (decidesoftware.com)
Zigpoll: Seamlessly integrates with Shopify, ensuring a native experience for merchants.
ReConvert: Integrates directly with Shopify, focusing on enhancing the post-purchase experience within the platform.
Customer Support and Documentation
SurveySparrow: Provides email and chat support during business hours, along with a detailed help center featuring tutorials and FAQs. User reviews indicate generally positive experiences with responsiveness and helpfulness. (getapp.com)
Zigpoll: Offers responsive support tailored to Shopify users, with a focus on addressing e-commerce-specific needs.
ReConvert: Provides support through Shopify's channels, including email and live chat, with documentation available within the Shopify app store.
Best-Fit Customer Profile
SurveySparrow: Suitable for businesses seeking an omnichannel survey platform with advanced analytics and integrations, particularly those with complex customer experience management needs.
Zigpoll: Ideal for Shopify merchants looking for a straightforward, Shopify-native survey solution to gather post-purchase feedback and enhance customer engagement.
ReConvert: Best for Shopify store owners aiming to optimize the post-purchase experience by collecting feedback and offering upsell opportunities directly on the thank-you page.
Situational Recommendations
For Shopify stores prioritizing direct integration and e-commerce-focused conversational surveys: Zigpoll is a strong choice. It simplifies setup and ties surveys to customer data and marketing automation. (zigpoll.com)
For businesses seeking a comprehensive customer experience management platform with advanced analytics and multi-channel distribution: SurveySparrow offers a broader range of features, though it may require more complex setup and higher investment.
For Shopify merchants aiming to enhance the post-purchase experience with integrated surveys and upsell tools: ReConvert provides a focused solution that integrates directly into the Shopify thank-you page, streamlining the process.
In conclusion, the optimal choice among SurveySparrow, Zigpoll, and ReConvert depends on your specific business needs, budget, and desired level of integration with Shopify.
