When evaluating NPS survey software for online stores, it's essential to consider tools that align with your specific needs. Survicate and Delighted are two such platforms, each offering unique features tailored to different business requirements.

Survicate

Survicate is a multi-channel survey platform designed to collect customer feedback through various channels, including website and in-product surveys.

Features

• Survey Channels: Supports email, link, web, and mobile surveys, allowing businesses to reach customers across multiple touchpoints.
• Survey Types: Offers NPS, CSAT, CES, and 12 other question types, providing flexibility in feedback collection.
• Survey Logic: Includes branch logic for personalized survey experiences.
• Integrations: Provides over 25 native integrations with tools like HubSpot, Intercom, and Slack.
• Team Collaboration: Allows collaboration with up to 10 teammates, facilitating efficient teamwork.
• Data Retention: Offers data retention periods ranging from 6 months to over 5 years, depending on the plan.

Pricing

Survicate offers a free plan with up to 25 responses per month. Paid plans include:

• Starter: Starting at $89 per month, suitable for small teams with up to 500 responses per month.
• Growth: Starting at $114 per month, ideal for growing teams needing unlimited surveys and longer data retention.
• Pro: Starting at $349 per month, designed for established teams with high survey volume needing advanced analytics and long-term data.
• Enterprise: Starting at $569 per month, tailored for large organizations requiring custom survey infrastructure and premium support.

Pricing varies based on response volume and features. (survicate.com)

Pros

• Multi-Channel Support: Ability to collect feedback across various channels enhances response rates.
• Flexible Survey Types: Diverse question types cater to different feedback needs.
• Team Collaboration: Multiple user seats facilitate teamwork.

Cons

• Pricing Structure: Costs can escalate with higher response volumes, potentially becoming expensive for large-scale operations.
• Complexity: The array of features may require a learning curve for new users.

Best-Fit Customer Profile

Survicate is well-suited for businesses seeking a comprehensive survey platform with multi-channel capabilities and advanced features, particularly those with growing teams and complex feedback requirements.

Delighted

Delighted is a straightforward NPS, CSAT, and CES survey tool designed for e-commerce businesses, primarily collecting feedback via email and SMS.

Features

• Survey Channels: Focuses on email and SMS surveys, streamlining feedback collection.
• Survey Types: Specializes in NPS, CSAT, and CES surveys, providing targeted feedback metrics.
• Branding: Allows customization of surveys with your logo and colors.
• Team Collaboration: Enables inviting up to 3 team members for collaborative efforts.
• Reporting: Provides pre-built feedback reports and trend filters to segment feedback.

Pricing

Delighted offers a free plan with 1 project and 50 responses per month. Paid plans include:

• Starter: $17 per month for 50 responses.
• Growth: $35 per month for 100 responses.
• Advanced: $134 per month for 250 responses.
• Premium: $224 per month for 500 responses.

Pricing is based on response volume, with discounts available for annual payments. (capterra.com)

Pros

• Simplicity: User-friendly interface suitable for businesses seeking straightforward survey tools.
• Cost-Effective: Affordable pricing, especially for small to medium-sized businesses.
• E-commerce Focus: Tailored for e-commerce businesses, aligning with their specific needs.

Cons

• Limited Channels: Primarily focuses on email and SMS, lacking multi-channel support.
• Feature Limitations: Fewer advanced features compared to more comprehensive platforms.

Best-Fit Customer Profile

Delighted is ideal for e-commerce businesses seeking a simple, cost-effective solution for collecting NPS, CSAT, and CES feedback via email and SMS.

Side-by-Side Comparison

Which to Choose

When deciding between Survicate and Delighted for your online store, consider the following:

• Choose Survicate if:

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.