Survicate and Fairing are two survey tools designed to gather customer feedback for small ecommerce businesses. Survicate offers multi-channel surveys, including website and in-product surveys, while Fairing specializes in post-purchase attribution surveys with deep analytics integrations.
Survicate
Features
Survicate provides a comprehensive suite of survey tools, including NPS, CSAT, and CES surveys. It supports multiple channels such as email, link, web, and mobile surveys. The platform offers unlimited active surveys, multilingual support, and advanced targeting options. Additional features include AI sentiment analysis, custom branding, and integrations with over 25 platforms. (survicate.com)
Pricing
Survicate offers a free plan with up to 25 responses per month. Paid plans start at $89 per month for the Starter plan, which includes up to 500 responses per month and 5 user seats. The Growth plan starts at $114 per month, offering unlimited surveys and additional features. Pricing scales with response volume and features, with higher-tier plans offering more advanced capabilities. (survicate.com)
Ease of Setup and Use
Survicate is known for its user-friendly interface and straightforward setup process. The platform offers a 10-day free trial, allowing users to explore features without a credit card. Its intuitive design facilitates easy survey creation and deployment across various channels. (survicate.com)
Integrations
Survicate integrates with over 25 platforms, including HubSpot, Intercom, and Slack. This extensive integration ecosystem allows seamless data flow between Survicate and other tools commonly used by ecommerce businesses. (survicate.com)
Customer Support and Documentation
Survicate offers dedicated customer support, including a dedicated Customer Success Manager and 1:1 human training. The platform provides comprehensive documentation and resources to assist users in maximizing the value of their surveys. (survicate.com)
Best-Fit Customer Profile
Survicate is well-suited for small to medium-sized ecommerce businesses seeking a versatile survey tool that supports multiple channels and integrates with various platforms. Its scalability makes it suitable for businesses anticipating growth and requiring advanced survey capabilities.
Fairing
Features
Fairing specializes in post-purchase attribution surveys, focusing on collecting feedback from customers after a purchase. The platform offers deep analytics integrations, allowing businesses to analyze customer feedback in conjunction with sales data. This focus enables businesses to understand the factors influencing purchasing decisions and customer satisfaction.
Pricing
Specific pricing details for Fairing are not publicly available. Potential customers are encouraged to contact Fairing directly for customized pricing information tailored to their business needs.
Ease of Setup and Use
Fairing's setup process is designed to be straightforward, integrating seamlessly with ecommerce platforms to collect post-purchase feedback. The user interface is intuitive, enabling businesses to deploy surveys without significant technical expertise.
Integrations
Fairing integrates deeply with ecommerce platforms, particularly Shopify, to collect post-purchase feedback. This integration ensures that feedback is accurately attributed to specific purchases, providing valuable insights into customer behavior and satisfaction.
Customer Support and Documentation
Fairing provides dedicated customer support to assist businesses in setting up and optimizing their post-purchase surveys. Comprehensive documentation is available to guide users through the process of integrating and utilizing the platform effectively.
Best-Fit Customer Profile
Fairing is ideal for small ecommerce businesses using Shopify that want to gather detailed post-purchase feedback. Its focus on post-purchase attribution makes it particularly valuable for businesses aiming to understand the factors influencing customer purchasing decisions and satisfaction.
Side-by-Side Comparison
| Feature | Survicate | Fairing |
|---|---|---|
| Survey Channels | Email, link, web, mobile, in-product | Post-purchase surveys via Shopify |
| Response Limits | Free plan: 25 responses/month; Paid plans: Up to 500 responses/month (Starter) | Custom response limits; Contact for pricing |
| Integrations | Over 25 platforms, including HubSpot, Intercom, Slack | Deep integration with Shopify |
| Customer Support | Dedicated Customer Success Manager, 1:1 human training, comprehensive documentation | Dedicated support, comprehensive documentation |
| Pricing | Free plan; Paid plans start at $89/month (Starter) | Custom pricing; Contact for details |
| Best-Fit Customer Profile | Small to medium-sized ecommerce businesses seeking versatile survey tools with multiple channels | Small Shopify-based ecommerce businesses focusing on post-purchase feedback |
Which to Choose
When deciding between Survicate and Fairing for small ecommerce businesses, consider the following:
Survicate: If your business requires a versatile survey tool that supports multiple channels and integrates with various platforms, Survicate is a suitable choice. Its scalability and comprehensive features make it ideal for businesses anticipating growth and needing advanced survey capabilities.
Fairing: If your business operates on Shopify and aims to gather detailed post-purchase feedback to understand customer purchasing decisions and satisfaction, Fairing is the better fit. Its deep integration with Shopify and focus on post-purchase attribution provide valuable insights into customer behavior.
Both tools offer unique advantages tailored to different business needs. Assess your specific requirements, budget, and growth plans to determine which platform aligns best with your objectives.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
