When evaluating Shopify survey apps, it's essential to compare Survicate and Gojiberry to determine which aligns best with your business needs.
Survicate
Overview
Survicate is a multi-channel survey platform offering website and in-product surveys. It caters to CX, product, research, and marketing teams seeking comprehensive feedback solutions.
Features
- Survey Channels: Email, link, website, in-product, and Intercom Messenger.
- Survey Types: NPS, CSAT, CES, and 12 other question types.
- Survey Logic: Branch logic for personalized responses.
- Integrations: Over 25 native integrations, including HubSpot, ActiveCampaign, Klaviyo, and Intercom.
- Analytics: Insights Hub and Research Assistant for data analysis.
- Customization: Multilingual surveys and custom branding options.
Pricing
Survicate offers a free plan with up to 25 responses per month. Paid plans start at $89 per month for the Starter plan, which includes up to 100 responses per month. The Growth plan starts at $114 per month, offering unlimited surveys and additional features. Enterprise plans are available with custom pricing. (survicate.com)
Pros
- Comprehensive survey channels and types.
- Advanced analytics tools.
- Extensive integration options.
Cons
- Pricing may be higher for small businesses.
- Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Ideal for medium to large businesses requiring multi-channel surveys, advanced analytics, and extensive integrations.
Gojiberry
Overview
Gojiberry is a Shopify survey app designed for post-purchase attribution and customer polls. It focuses on gathering customer feedback to enhance product offerings and marketing strategies.
Features
- Survey Channels: Post-purchase surveys integrated within the Shopify platform.
- Survey Types: Customizable surveys tailored to specific customer interactions.
- Attribution Tracking: Analyzes customer responses to attribute feedback to specific products or marketing efforts.
- Customization: Branding options to maintain store aesthetics.
- Analytics: Basic reporting on customer feedback trends.
Pricing
Gojiberry offers a free plan with up to 100 responses per month. Paid plans include:
- Starter: Up to 200 responses per month at $18 per month.
- Growth: Up to 500 responses per month at $46 per month.
- Premium: Unlimited responses at $180 per month. (gojiberry.app)
Pros
- Seamless integration with Shopify.
- Focus on post-purchase feedback.
- Affordable pricing tiers.
Cons
- Limited survey channels (primarily post-purchase).
- Basic analytics compared to competitors.
Best-Fit Customer Profile
Ideal for Shopify store owners seeking to gather post-purchase feedback to inform product and marketing decisions.
Side-by-Side Comparison
| Feature | Survicate | Gojiberry |
|---|---|---|
| Survey Channels | Email, link, website, in-product, Intercom Messenger | Post-purchase surveys within Shopify |
| Survey Types | NPS, CSAT, CES, 12 other question types | Customizable post-purchase surveys |
| Survey Logic | Branch logic | Limited |
| Integrations | Over 25 native integrations, including HubSpot, ActiveCampaign, Klaviyo | Seamless integration with Shopify |
| Analytics | Insights Hub, Research Assistant | Basic reporting on customer feedback trends |
| Customization | Multilingual surveys, custom branding options | Branding options to match store aesthetics |
| Pricing | Free plan; Paid plans start at $89/month for Starter | Free plan; Paid plans start at $18/month for Starter |
| Best-Fit Customer | Medium to large businesses needing multi-channel surveys and advanced analytics | Shopify store owners focusing on post-purchase feedback |
Which to Choose
Survicate
Choose Survicate if you require:
- Multi-channel surveys beyond post-purchase interactions.
- Advanced analytics and reporting tools.
- Extensive integration capabilities with various platforms.
Gojiberry
Opt for Gojiberry if you need:
- A cost-effective solution for post-purchase feedback within Shopify.
- Seamless integration with Shopify for streamlined survey deployment.
- A focus on customer feedback to inform product and marketing decisions.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
