When evaluating ecommerce feedback tools for online stores, it's essential to consider platforms that offer comprehensive survey capabilities, seamless integrations, and scalable pricing. Survicate, Gojiberry, and Asklayer are three such tools that cater to these needs.
Survicate
Features
- Multi-Channel Surveys: Supports email, link, web, and mobile surveys, allowing businesses to collect feedback across various touchpoints.
- Survey Templates: Offers a library of professional survey templates, including NPS, CSAT, and CES.
- Advanced Targeting: Enables precise targeting based on user behavior and attributes.
- Integrations: Integrates with platforms like HubSpot, Intercom, and Slack.
Pricing Model
Survicate offers a free plan with up to 25 responses per month. Paid plans include:
- Starter: $79 per month for up to 100 responses.
- Growth: $114 per month for up to 500 responses.
- Pro: $299 per month for up to 1,000 responses.
- Enterprise: Custom pricing for higher response volumes.
Pricing details are based on information from Capterra.
Pros
- Comprehensive Survey Options: Wide range of survey types and templates.
- Advanced Targeting: Allows for precise audience segmentation.
- Integration Capabilities: Connects with various platforms, enhancing workflow efficiency.
Cons
- Pricing Structure: Scaling up can become costly for larger teams.
- Learning Curve: Some users may find the platform's features complex initially.
Best-Fit Customer Profile
Ideal for medium to large online stores seeking a versatile survey tool with advanced targeting and integration capabilities.
Gojiberry
Features
- Shopify Integration: Seamlessly integrates with Shopify, allowing for easy survey deployment.
- Post-Purchase Surveys: Collects feedback immediately after purchase to gauge customer satisfaction.
- Customer Polls: Engages customers with polls to gather insights on products and services.
- Survey Customization: Offers customizable survey designs to match brand aesthetics.
Pricing Model
Gojiberry provides several pricing tiers:
- Free: Up to 100 responses per month.
- Starter: $9 per month for up to 200 responses.
- Growth: $23 per month for up to 500 responses.
- Premium: $90 per month for unlimited responses.
Pricing details are based on information from Gojiberry's official website.
Pros
- Affordable Pricing: Competitive pricing suitable for small to medium-sized businesses.
- Easy Integration: Simple setup with Shopify stores.
- Customizable Surveys: Ability to tailor surveys to fit brand identity.
Cons
- Limited Integrations: Primarily focused on Shopify, lacking broader platform support.
- Feature Set: May lack advanced features found in more comprehensive tools.
Best-Fit Customer Profile
Best suited for small to medium-sized Shopify stores looking for an affordable and straightforward survey solution.
Asklayer
Features
- Micro-Surveys: Deploys short, targeted surveys to capture quick feedback.
- On-Site Feedback: Collects feedback directly on product pages and checkout processes.
- Multiple Touchpoints: Engages customers at various stages of their shopping journey.
- Shopify Integration: Integrates seamlessly with Shopify for easy implementation.
Pricing Model
Asklayer offers tiered pricing based on response volume:
- Basic: Up to 100 responses per month.
- Standard: Up to 500 responses per month.
- Premium: Unlimited responses.
Specific pricing details are not publicly disclosed; contact Asklayer for current rates.
Pros
- Targeted Feedback: Focuses on gathering actionable insights at critical touchpoints.
- User-Friendly Interface: Easy setup and management within Shopify.
- Affordable Plans: Cost-effective for businesses with varying needs.
Cons
- Limited Features: May not offer as many advanced features as competitors.
- Scalability: Higher response volumes may require higher-tier plans.
Best-Fit Customer Profile
Ideal for Shopify stores seeking to gather quick, actionable feedback without a complex setup.
Three-Way Comparison
| Feature | Survicate | Gojiberry | Asklayer |
|---|---|---|---|
| Survey Channels | Email, link, web, mobile | Shopify-integrated post-purchase surveys and polls | On-site micro-surveys at multiple touchpoints |
| Integrations | HubSpot, Intercom, Slack, and more | Shopify | Shopify |
| Pricing | Free plan; Paid plans start at $79/month | Free plan; Paid plans start at $9/month | Tiered pricing based on response volume; contact for details |
| Customization | Advanced targeting and survey design | Customizable survey |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
