Table of Contents
Survicate and Grapevine Surveys are two survey tools tailored for ecommerce businesses seeking customer feedback. Survicate offers a multi-channel survey platform with website and in-product surveys, while Grapevine Surveys provides a Shopify post-purchase survey app for order status page feedback.
Survicate
Features
- Multi-Channel Surveys: Collect feedback via email, website, in-product, and more.
- Survey Logic: Utilize standard and advanced branching logic.
- Multilingual Support: Create surveys in multiple languages.
- Integrations: Connect with over 25 platforms, including CRM and marketing tools.
- Insights Hub: Analyze data with built-in analytics.
- Research Assistant: Leverage AI to interpret survey responses.
Pricing
- Free Plan: Up to 25 responses/month; basic features.
- Starter Plan: Starting at $89/month; up to 500 responses/month; includes custom branding and 2 active surveys.
- Growth Plan: Starting at $114/month; up to 1,500 responses/month; unlimited active surveys.
- Pro Plan: Starting at $349/month; custom response pool; advanced features.
- Enterprise Plan: Starting at $569/month; tailored solutions; dedicated support.
Pricing details are based on information from Survicate's pricing page.
Pros
- Comprehensive survey distribution channels.
- Advanced analytics and AI-driven insights.
- Scalable plans suitable for various business sizes.
Cons
- Pricing may be higher compared to some competitors.
- Free plan has limited responses and features.
Best-Fit Customer Profile
Ideal for businesses needing multi-channel feedback with advanced analytics and AI capabilities.
Grapevine Surveys
Features
- Post-Purchase Surveys: Collect feedback on the order confirmation page.
- Survey Types: Offer multiple question types, including NPS and CSAT.
- Multi-Language Support: Create surveys in different languages.
- Integrations: Connect with platforms like Klaviyo, Google Sheets, and Shopify Flow.
- Survey Channels: Deploy surveys via email, on-site, embedded, and more.
Pricing
- Complete Plan: $25/month; unlimited surveys and responses; all features included.
Pricing details are based on information from Grapevine Surveys' pricing page.
Pros
- Affordable flat-rate pricing.
- Unlimited surveys and responses.
- Tailored for Shopify users.
Cons
- Limited to Shopify platform; not suitable for non-Shopify stores.
- Fewer survey distribution channels compared to competitors.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking an affordable, straightforward post-purchase survey solution.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | Survicate | Grapevine Surveys |
|---|---|---|
| Survey Channels | Email, website, in-product, and more | Post-purchase, on-site, email, embedded, and more |
| Survey Logic | Standard and advanced branching logic | Multi-question surveys with various question types |
| Multilingual Support | Yes | Yes |
| Integrations | Over 25 platforms, including CRM and marketing tools | Klaviyo, Google Sheets, Shopify Flow, and more |
| Pricing | Free plan; paid plans start at $89/month | $25/month flat rate |
| Best-Fit Customer | Businesses needing multi-channel feedback with advanced analytics | Shopify merchants seeking an affordable post-purchase survey solution |
Which to Choose
- Survicate: Choose if you require multi-channel surveys, advanced analytics, and AI-driven insights across various platforms.
- Grapevine Surveys: Opt for this if you're a Shopify merchant seeking an affordable, straightforward post-purchase survey tool.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
