Survicate and Hulk NPS Post Purchase Survey are tools designed to collect customer feedback, but they cater to different needs within subscription commerce. Survicate is a multi-channel survey platform offering website and in-product surveys, while Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages.
Survicate
Features
- Multi-Channel Surveys: Supports email, website pop-ups, in-product, mobile app (SDK), and more.
- Survey Customization: Offers 15+ question types, AI survey creator, and multilingual surveys.
- Targeting & Automation: Provides URL targeting, respondent identification, survey scheduling, and A/B testing.
- Analytics & AI: Includes Insights Hub, AI categorization, sentiment analysis, and scheduled reports.
- Integrations: Connects with 25+ platforms, including ActiveCampaign, HubSpot, Intercom, and Salesforce.
Pricing Model
- Free Plan: Collect up to 25 survey responses per month.
- Starter Plan: Starts at $89/month, includes 100 responses per month, with overage charges.
- Growth Plan: Starts at $56/month, includes 100–1,500 responses per month, with overage charges.
- Advanced Plans: Custom pricing for higher response volumes and additional features.
Pricing varies based on response volume and features. (survicate.com)
Pros
- Comprehensive multi-channel support.
- Advanced targeting and automation features.
- AI-powered analytics and reporting.
Cons
- Pricing can be high for small businesses.
- Complex setup for advanced features.
Best-Fit Customer Profile
Ideal for medium to large subscription-based businesses seeking a versatile survey platform with advanced analytics and multi-channel capabilities.
Hulk NPS Post Purchase Survey
Features
- Post-Purchase Surveys: Captures NPS and customer feedback on Shopify thank-you pages.
- Survey Customization: Offers drag-and-drop editor, file upload, and pop-ups.
- Survey Types: Supports customer satisfaction, NPS, product feedback, and post-purchase surveys.
- Data Management: Provides email responses, data export, dashboard, and analytics.
Pricing Model
- Development Plan: Free for all partner development stores.
- Pro Plan: $25/month, includes unlimited responses, white-labeled forms, export responses as CSV, required/optional fields, survey statistics, and conditional logic.
Pricing is straightforward, with a free plan for development stores and a single paid plan for growing businesses. (hulkapps.com)
Pros
- Easy integration with Shopify.
- High response rates due to post-purchase placement.
- Affordable pricing for small to medium-sized businesses.
Cons
- Limited to Shopify users.
- Lacks multi-channel survey capabilities.
- Basic customization options compared to competitors.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify-based subscription businesses seeking a simple, cost-effective solution for post-purchase customer feedback.
Side-by-Side Comparison
| Feature | Survicate | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Channels | Email, website pop-ups, in-product, mobile app (SDK), and more | Post-purchase on Shopify thank-you pages |
| Survey Customization | 15+ question types, AI survey creator, multilingual surveys | Drag-and-drop editor, file upload, pop-ups |
| Targeting & Automation | URL targeting, respondent identification, survey scheduling, A/B testing | Conditional logic |
| Analytics & Reporting | Insights Hub, AI categorization, sentiment analysis, scheduled reports | Dashboard, survey statistics |
| Integrations | 25+ platforms, including ActiveCampaign, HubSpot, Intercom, Salesforce | Native integration with Shopify |
| Pricing | Free plan; paid plans start at $56/month | Free plan for development stores; Pro plan at $25/month |
| Best-Fit Customer Profile | Medium to large subscription-based businesses seeking versatile survey platforms | Small to medium-sized Shopify-based subscription businesses seeking simple post-purchase feedback solutions |
Which to Choose
Survicate: Choose if you need a versatile, multi-channel survey platform with advanced analytics and targeting features, and if your subscription commerce operates across various platforms beyond Shopify.
Hulk NPS Post Purchase Survey: Opt for this if you're a small to medium-sized Shopify-based subscription business seeking an affordable, straightforward solution for capturing post-purchase customer feedback directly on thank-you pages.
Worth a Look: Zigpoll
If you're evaluating options for zero-party data platforms, Zigpoll is also worth a look.
