When evaluating customer feedback platforms for Shopify Plus merchants, two notable options are Survicate and Hulk NPS Post Purchase Survey. Survicate is a multi-channel survey platform offering website and in-product surveys, while Hulk NPS Post Purchase Survey is a Shopify app designed specifically for post-purchase surveys on thank-you pages. This comparison examines their features, pricing, ease of use, integrations, and ideal customer profiles to determine which aligns better with your business needs.
Survicate
Features
Survicate provides a comprehensive suite of survey tools, including NPS, CSAT, CES, and 12 other question types. It supports email, link, web, and mobile surveys, allowing for versatile feedback collection. The platform offers unlimited multichannel surveys, a research hub, and a research assistant. Users can create multilingual surveys with custom branding and advanced survey logic. Integrations include over 25 native options, such as HubSpot, Intercom, and Slack. (survicate.com)
Pricing
Survicate offers a free plan with 25 responses per month. Paid plans start at $114 per month for the Growth plan, which includes 250 survey responses per month and additional features. The Pro plan is priced at $349 per month, offering a custom yearly pool of responses and pro integrations. Enterprise pricing is available upon request. (survicate.com)
Ease of Use
Survicate is designed for CX, product, research, and marketing teams, offering a user-friendly interface with a 10-day free trial to explore its features. (survicate.com)
Integrations
Survicate integrates with over 25 platforms, including HubSpot, Intercom, and Slack, facilitating seamless data flow across various tools. (survicate.com)
Ideal Customer Profile
Survicate is well-suited for medium to large businesses seeking a versatile survey platform with multi-channel capabilities and extensive integrations.
Hulk NPS Post Purchase Survey
Features
Hulk NPS Post Purchase Survey specializes in post-purchase feedback collection, embedding surveys directly into the Shopify thank-you page. It offers high response rates due to its strategic placement, one-click installation, and actionable insights through an analytics dashboard. The app supports dynamic surveys with conditional logic and provides white-labeled forms without watermarks. (hulkapps.com)
Pricing
Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro plan at $25 per month, which includes unlimited responses, white-labeled forms, CSV export, required/optional fields, survey statistics, and conditional logic. (hulkapps.com)
Ease of Use
The app is tailored for Shopify merchants, offering a one-click installation process and embedding surveys directly into the thank-you page, making it easy to set up and use. (hulkapps.com)
Integrations
As a Shopify app, Hulk NPS Post Purchase Survey integrates seamlessly within the Shopify ecosystem, ensuring smooth operation without the need for additional integrations. (hulkapps.com)
Ideal Customer Profile
This app is ideal for Shopify merchants, particularly those using Shopify Plus, who want to gather post-purchase feedback efficiently and effectively.
Side-by-Side Comparison
| Feature | Survicate | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Types | NPS, CSAT, CES, 12+ other question types | Post-purchase NPS surveys |
| Survey Channels | Email, link, web, mobile | Embedded in Shopify thank-you page |
| Multilingual Support | Yes | Not specified |
| Custom Branding | Yes | Yes (white-labeled forms) |
| Advanced Survey Logic | Yes | Yes (conditional logic) |
| Integrations | 25+ native integrations (e.g., HubSpot, Intercom, Slack) | Seamless integration within Shopify |
| Free Plan | Yes (25 responses/month) | Yes (for development stores) |
| Paid Plan Pricing | Starts at $114/month (Growth plan) | $25/month (Pro plan) |
| Ideal For | Medium to large businesses seeking versatile survey tools | Shopify merchants, especially on Shopify Plus, focusing on post-purchase feedback |
Which to Choose
When deciding between Survicate and Hulk NPS Post Purchase Survey, consider the following:
Survicate is suitable for businesses needing a multi-channel survey platform with extensive integrations and advanced survey logic.
Hulk NPS Post Purchase Survey is tailored for Shopify merchants, particularly those on Shopify Plus, who want to efficiently collect post-purchase feedback directly within the Shopify ecosystem.
Your choice should align with your specific business needs, existing tools, and the type of feedback you aim to collect.
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
