Survicate and Hulk NPS Post Purchase Survey are survey tools tailored for small e-commerce businesses using Shopify. Survicate offers a multi-channel survey platform with website and in-product surveys, while Hulk NPS Post Purchase Survey focuses on post-purchase surveys embedded in Shopify's thank-you pages.
Survicate
Features
- Multi-Channel Surveys: Supports website and in-product surveys.
- Survey Types: Offers NPS, CSAT, CES, and 12 other question types.
- Integrations: Provides over 25 native integrations, including HubSpot, Intercom, and Slack.
- Survey Logic: Includes standard branching logic and answer piping.
- Data Handling: Allows data export via CSV and offers data retention for up to 6 months.
Pricing
Survicate offers several pricing plans:
- Free Plan: Up to 25 responses per month.
- Starter Plan: $79 per month for up to 100 responses.
- Growth Plan: $114 per month for up to 250 responses.
- Pro Plan: $349 per month for a custom yearly pool of responses.
Pricing varies based on response volume and features. (survicate.com)
Pros
- Multi-Channel Support: Collects feedback across various touchpoints.
- Comprehensive Integrations: Seamless connections with numerous platforms.
- Advanced Survey Logic: Enables tailored survey experiences.
Cons
- Pricing Structure: Costs can escalate with increased response volumes.
- Complexity: May require a learning curve for new users.
Best-Fit Customer Profile
Ideal for small e-commerce businesses seeking a versatile survey tool with multi-channel capabilities and advanced integrations.
Hulk NPS Post Purchase Survey
Features
- Post-Purchase Surveys: Embedded in Shopify's thank-you pages.
- Survey Types: Focuses on NPS and custom surveys.
- Integrations: Integrates seamlessly with Shopify.
- Survey Logic: Supports conditional logic for dynamic surveys.
- Data Handling: Provides analytics dashboards and CSV export.
Pricing
Hulk NPS Post Purchase Survey offers:
- Development Plan: Free for partner development stores.
- Pro Plan: $25 per month for unlimited responses and additional features.
Pricing is straightforward, with a free plan for development stores and a paid plan for active stores. (hulkapps.com)
Pros
- Easy Installation: One-click setup within Shopify.
- High Response Rates: Embedded surveys in the purchase flow boost engagement.
- Actionable Insights: Provides immediate feedback through analytics.
Cons
- Limited Survey Channels: Focuses solely on post-purchase surveys.
- Customization Constraints: May have limitations in survey design flexibility.
Best-Fit Customer Profile
Suitable for small e-commerce businesses using Shopify that want to gather post-purchase feedback efficiently.
Side-by-Side Comparison
| Feature | Survicate | Hulk NPS Post Purchase Survey |
|---|---|---|
| Survey Channels | Website, in-product | Post-purchase (Shopify thank-you page) |
| Survey Types | NPS, CSAT, CES, 12+ other types | NPS, custom surveys |
| Integrations | 25+ native integrations, including HubSpot, Intercom, Slack | Seamless integration with Shopify |
| Survey Logic | Standard branching logic, answer piping | Conditional logic |
| Data Handling | Data export via CSV, data retention up to 6 months | Analytics dashboard, CSV export |
| Pricing | Free plan (25 responses/month), paid plans starting at $79/month | Free plan for development stores, Pro plan at $25/month |
| Ease of Use | May require a learning curve due to feature set | One-click installation, embedded surveys increase response rates |
| Customization | Advanced survey logic and integrations | Limited to post-purchase surveys with some customization |
| Support | Community and self-serve support | Support available through Shopify App Store |
Which to Choose
Survicate: Opt for Survicate if you need a versatile survey tool that collects feedback across multiple channels and integrates with various platforms. It's suitable for businesses aiming to gather insights from different customer touchpoints.
Hulk NPS Post Purchase Survey: Choose Hulk NPS Post Purchase Survey if your primary goal is to collect post-purchase feedback directly within Shopify. Its seamless integration and focus on post-purchase surveys make it ideal for businesses looking to enhance customer satisfaction through immediate feedback.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. It offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
