Table of Contents
When evaluating NPS survey software, Survicate, Hulk NPS Post Purchase Survey, and UserLoop are frequently compared. Each offers unique features tailored to different business needs.
Survicate
Core Features and Functionality
- Multi-Channel Surveys: Supports website pop-ups, in-product surveys, email links, and mobile app surveys.
- Survey Types: Offers NPS, CSAT, CES, and more.
- Advanced Targeting: Provides URL targeting, respondent identification, and event-based targeting.
- AI-Powered Analytics: Includes AI categorization and sentiment analysis.
- Integrations: Connects with platforms like Shopify, HubSpot, Salesforce, and more.
Pricing Model
- Free Plan: Collect up to 25 responses per month.
- Paid Plans: Starter plan at $89/month; Growth plan starting at $114/month; Pro plan starting at $349/month; Enterprise plan starting at $569/month.
Ease of Setup and Use
- Setup: User-friendly interface with a learning curve for non-technical users.
- Customization: Offers advanced customization options, including custom CSS and branding.
Integrations
- Shopify Integration: Seamless integration with Shopify.
- Other Integrations: Supports platforms like HubSpot, Salesforce, and more.
Customer Support and Documentation
- Support: Provides onboarding assistance, webinars, and detailed documentation.
- Documentation: Comprehensive guides and tutorials available.
Best-Fit Customer Profile
- Ideal For: Businesses seeking multi-channel survey capabilities and advanced analytics.
Hulk NPS Post Purchase Survey
Core Features and Functionality
- Survey Focus: Specializes in post-purchase NPS surveys on Shopify thank-you pages.
- Customization: Offers basic customization options.
- Analytics: Provides a basic dashboard for survey results.
- Integrations: Integrates natively with Shopify.
Pricing Model
- Free Plan: Available for development stores.
- Pro Plan: Priced at $25/month or $250/year.
Ease of Setup and Use
- Setup: Simple one-click installation within Shopify.
- User Interface: Designed for ease of use with minimal technical requirements.
Integrations
- Shopify Integration: Seamless integration with Shopify.
Customer Support and Documentation
- Support: Offers support via the Shopify App Store with FAQ, tutorials, and documentation.
- Documentation: Provides basic guides and tutorials.
Best-Fit Customer Profile
- Ideal For: Small to mid-sized Shopify e-commerce stores focusing on post-purchase feedback.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeUserLoop
Core Features and Functionality
- Survey Focus: AI-powered post-purchase surveys with attribution insights.
- Survey Types: Includes attribution, feedback, NPS, popup, and video surveys.
- Customization: Offers advanced customization options.
- Analytics: Provides AI-driven insights and chat features.
- Integrations: Integrates with Shopify, Klaviyo, Slack, and Meta Conversion API.
Pricing Model
- Free Plan: Available for up to 50 responses per month.
- Paid Plans: Start at $19/month for the entry-level plan; mid-tier plan at $49/month.
Ease of Setup and Use
- Setup: Quick installation with an intuitive interface.
- Customization: Allows for advanced customization to match brand aesthetics.
Integrations
- Shopify Integration: Seamless integration with Shopify.
- Other Integrations: Supports platforms like Klaviyo, Slack, and Meta Conversion API.
Customer Support and Documentation
- Support: Provides email and chat support with personalized onboarding.
- Documentation: Includes detailed guides for integrations and data interpretation.
Best-Fit Customer Profile
- Ideal For: Growing SaaS companies and merchants needing AI-driven insights and multi-channel survey deployment.
Three-Way Comparison
| Feature | Survicate | Hulk NPS Post Purchase Survey | UserLoop |
|---|---|---|---|
| Survey Channels | Website, in-app, email, mobile | Shopify thank-you pages | Shopify thank-you pages, popups, app blocks, emails, links |
| Survey Types | NPS, CSAT, CES, and more | Post-purchase surveys (checkout, product, exit) | Attribution, feedback, NPS, popup, video surveys |
| Pricing | Free plan; Paid plans start at $89/month | Free plan for development stores; Pro Plan at $25/month or $250/year | Free plan for up to 50 responses/month; Paid plans start at $19/month |
| Integrations | Shopify, HubSpot, Salesforce, and more | Seamless integration with Shopify | Shopify, Klaviyo, Slack, Meta Conversion API |
| Ease of Setup and Use | User-friendly with a learning curve for non-technical users | Simple installation and setup within Shopify | Quick installation; intuitive interface |
| Customer Support | Onboarding assistance, webinars, detailed documentation | Support via Shopify App Store with FAQ, tutorials, and documentation | Email and chat support with |
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
