Table of Contents
When evaluating NPS survey software for ecommerce, it's essential to consider tools that align with your business needs. Survicate, KnoCommerce, and SatisMeter are three prominent options, each offering unique features tailored to different requirements.
Survicate
Features and Functionality
- Multi-Channel Surveys: Supports website, email, and in-product surveys.
- Survey Types: Offers NPS, CSAT, CES, and custom surveys.
- Targeting Options: Provides rich targeting rules for survey deployment.
- Integrations: Integrates with platforms like Shopify, HubSpot, and Intercom.
Pricing Model
- Free Plan: Limited surveys and responses.
- Paid Plans: Start at approximately $89/month for 500 responses, scaling with volume.
Ease of Setup and Use
- User-Friendly Interface: Offers drag-and-drop survey creation.
- Integration: Easy installation with Shopify.
Customer Support and Documentation
- Support Channels: Provides email and chat support.
- Resources: Comprehensive knowledge base and tutorials.
Best-Fit Customer Profile
- Ideal For: Ecommerce businesses seeking multi-channel feedback beyond Shopify.
KnoCommerce
Features and Functionality
- Post-Purchase Surveys: Focuses on post-purchase attribution with multi-question flows.
- Zero-Party Data: Collects data directly from customers.
- Attribution Tracking: Analyzes marketing channel effectiveness.
- Integrations: Integrates with Shopify and marketing tools like Klaviyo.
Pricing Model
- Plans: Start at approximately $29/month for the Essential plan, scaling up to $99/month for advanced features.
Ease of Setup and Use
- Integration: Quick installation as a Shopify app.
- Survey Builder: Intuitive for Shopify users.
Customer Support and Documentation
- Support Channels: Offers email support.
- Resources: Provides detailed Shopify app documentation.
Best-Fit Customer Profile
- Ideal For: Shopify merchants needing detailed post-purchase attribution and zero-party data collection.
SatisMeter
Features and Functionality
- In-Product Surveys: Delivers NPS and CSAT surveys within the product.
- Event-Based Triggers: Surveys triggered by user actions.
- Survey Types: Supports NPS, CSAT, CES, and custom surveys.
- Integrations: Integrates with platforms like Intercom, Slack, and Zapier.
Pricing Model
- Free Plan: Includes 25 responses per month.
- Paid Plans: Start at approximately $199/month for 1,000 responses.
Ease of Setup and Use
- Quick Setup: Easy deployment of in-product surveys.
- Multiple Channels: Supports various survey distribution channels.
Customer Support and Documentation
- Support Channels: Provides email and chat support.
- Resources: Offers a knowledge base and tutorials.
Best-Fit Customer Profile
- Ideal For: Businesses requiring in-product feedback collection with event-based triggers.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeThree-Way Comparison
| Feature | Survicate | KnoCommerce | SatisMeter |
|---|---|---|---|
| Survey Channels | Website, email, in-product | Post-purchase surveys within Shopify | In-product surveys with event-based triggers |
| Survey Types | NPS, CSAT, CES, custom | Multi-question post-purchase surveys | NPS, CSAT, CES, custom |
| Integrations | Shopify, HubSpot, Intercom, Zapier, Google Analytics | Shopify, Klaviyo | Intercom, Slack, Zapier, API |
| Pricing | Free plan; paid plans start at ~$89/month for 500 responses | Plans start at ~$29/month for Essential; up to $99/month for advanced | Free plan; paid plans start at ~$199/month for 1,000 responses |
| Ease of Setup | User-friendly interface; easy Shopify integration | Quick Shopify app installation; intuitive survey builder | Quick setup; supports multiple channels |
| Customer Support | Email and chat support; extensive knowledge base | Email support; detailed Shopify app documentation | Email and chat support; knowledge base and tutorials |
| Best-Fit Customer Profile | Ecommerce businesses seeking multi-channel feedback beyond Shopify | Shopify merchants needing detailed post-purchase attribution and zero-party data | Businesses requiring in-product feedback collection with event-based triggers |
Situational Recommendations
- Survicate: Ideal for ecommerce businesses seeking multi-channel feedback beyond Shopify.
- KnoCommerce: Best for Shopify merchants needing detailed post-purchase attribution and zero-party data collection.
- SatisMeter: Suitable for businesses requiring in-product feedback collection with event-based triggers.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
