Survicate and Qualaroo are tools designed to gather customer feedback for Shopify Plus merchants. Survicate offers multi-channel surveys, including website and in-product surveys, while Qualaroo provides on-site micro-surveys with AI-powered sentiment analysis.
Survicate
Features
- Multi-Channel Surveys: Supports email, website pop-ups, in-product, and mobile app surveys.
- Survey Creation: Offers over 15 question types, AI-driven survey creation, and multilingual support.
- Targeting & Automation: Provides URL targeting, respondent identification, survey scheduling, and advanced targeting options.
- Integrations: Connects with platforms like ActiveCampaign, Amplitude, HubSpot, Intercom, Salesforce, and more.
- Analytics: Includes an Insights Hub, AI categorization, sentiment analysis, and scheduled reports.
Pricing
Survicate offers a free plan with up to 25 responses per month. Paid plans start at $89 per month for the Starter plan, which includes up to 500 responses per month and additional features. The Growth plan starts at $114 per month, offering unlimited surveys and advanced targeting. Enterprise plans are available for larger organizations. (survicate.com)
Pros
- Comprehensive multi-channel survey capabilities.
- AI-driven survey creation and analysis.
- Extensive integration options.
Cons
- Pricing may be higher compared to some competitors.
- Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Ideal for businesses seeking a versatile survey tool with advanced targeting and integration capabilities.
Qualaroo
Features
- Nudge™ Surveys: Deploys on-site micro-surveys to capture real-time user feedback.
- Survey Creation: Offers unlimited surveys and forms with a variety of question types.
- Targeting & Automation: Provides advanced targeting based on user identity, behavior, and more.
- Integrations: Connects with platforms like Segment, Slack, Tableau, HubSpot, Salesforce, and more.
- Analytics: Includes sentiment analysis powered by IBM Watson, NPS, CSAT, and CES tracking.
Pricing
Qualaroo offers a free plan with up to 50 responses per month. Paid plans include Essentials at $19.99 per month, Business at $49.99 per month, and Enterprise starting at $149.99 per month. (qualaroo.com)
Pros
- Effective for capturing real-time user feedback.
- AI-driven sentiment analysis.
- Flexible pricing with a free plan.
Cons
- Limited survey deployment options compared to some competitors.
- Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Suitable for businesses focused on capturing real-time user feedback through on-site surveys.
Side-by-Side Comparison
| Feature | Survicate | Qualaroo |
|---|---|---|
| Survey Channels | Email, Website Pop-ups, In-Product, Mobile App | On-Site Micro-Surveys (Nudges) |
| Survey Creation | 15+ Question Types, AI-Driven, Multilingual Support | Unlimited Surveys and Forms, Various Question Types |
| Targeting & Automation | URL Targeting, Respondent Identification, Advanced Targeting Options | Advanced Targeting Based on User Identity and Behavior |
| Integrations | ActiveCampaign, Amplitude, HubSpot, Intercom, Salesforce, and more | Segment, Slack, Tableau, HubSpot, Salesforce, and more |
| Analytics | Insights Hub, AI Categorization, Sentiment Analysis, Scheduled Reports | Sentiment Analysis by IBM Watson, NPS, CSAT, CES Tracking |
| Pricing | Free Plan: 25 Responses/Month; Paid Plans: Starting at $89/Month | Free Plan: 50 Responses/Month; Paid Plans: Starting at $19.99/Month |
Which to Choose
Survicate: Choose Survicate if you require a versatile survey tool with multi-channel deployment, advanced targeting, and extensive integration options.
Qualaroo: Opt for Qualaroo if your focus is on capturing real-time user feedback through on-site micro-surveys with AI-driven sentiment analysis.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
