Survicate and Retently are survey platforms tailored for direct-to-consumer (DTC) brands using Shopify. Survicate offers multi-channel surveys, while Retently specializes in NPS, CSAT, and CES surveys with e-commerce applications.
Survicate
Features
- Multi-Channel Surveys: Supports email, website, in-product, and mobile app surveys.
- Survey Types: Offers NPS, CSAT, CES, and custom surveys.
- Survey Logic: Includes branch logic, advanced display logic, and AI-powered follow-up questions.
- Integrations: Connects with over 25 platforms, including Shopify, HubSpot, and Salesforce.
- Analytics: Provides AI-driven insights, sentiment analysis, and customizable dashboards.
Pricing
- Free Plan: Collect up to 25 responses per month.
- Starter Plan: Starts at $89/month for 100 responses; overages at $0.79 per response.
- Growth Plan: Starts at $56/month for 100 responses; includes multilingual surveys and AI features.
- Advanced Plans: Custom pricing for higher response limits and additional features.
Pros
- Comprehensive survey distribution channels.
- Advanced survey logic and AI capabilities.
- Extensive integration options.
Cons
- Pricing may be higher for small businesses.
- Some advanced features are limited to higher-tier plans.
Best For
DTC brands seeking a versatile survey tool with advanced features and multiple distribution channels.
Retently
Features
- Survey Types: Focuses on NPS, CSAT, and CES surveys.
- Survey Channels: Supports email, link, embedded, and in-app surveys.
- Automation: Offers automated recurring surveys and email follow-ups.
- Integrations: Integrates with platforms like Shopify, HubSpot, and Salesforce.
- Analytics: Provides advanced reporting, AI-powered feedback classification, and benchmarking.
Pricing
- Ecommerce Basic: $49/month for 1,000 surveys; includes basic reporting.
- Ecommerce Pro: $299/month for 20,000 surveys; includes advanced reporting and AI analytics.
- Enterprise: Custom pricing for higher survey volumes and additional features.
Pros
- Tailored for e-commerce customer experience management.
- Affordable entry-level plan.
- Strong automation and analytics features.
Cons
- Limited to NPS, CSAT, and CES surveys.
- Fewer survey distribution channels compared to competitors.
Best For
DTC brands focusing on customer experience metrics like NPS, CSAT, and CES.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Survicate | Retently |
|---|---|---|
| Survey Types | NPS, CSAT, CES, Custom | NPS, CSAT, CES |
| Survey Channels | Email, Website, In-Product, Mobile App | Email, Link, Embedded, In-App |
| Survey Logic | Branch Logic, Advanced Display Logic, AI Follow-ups | Automated Recurring Surveys, Email Follow-ups |
| Integrations | Over 25 platforms, including Shopify, HubSpot, Salesforce | Shopify, HubSpot, Salesforce |
| Analytics | AI-Driven Insights, Sentiment Analysis, Customizable Dashboards | Advanced Reporting, AI-Powered Feedback Classification, Benchmarking |
| Pricing | Free Plan; Paid Plans start at $89/month for 100 responses | Ecommerce Basic: $49/month for 1,000 surveys; Pro: $299/month for 20,000 surveys |
Which to Choose
- Survicate: Ideal for DTC brands needing a versatile survey tool with multiple distribution channels and advanced survey logic.
- Retently: Best for DTC brands focusing on customer experience metrics like NPS, CSAT, and CES, seeking an affordable and specialized solution.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
