Table of Contents
When evaluating post-purchase survey tools for SaaS companies, Survicate, Retently, and Gojiberry are frequently compared. Each offers unique features tailored to different business needs.
Survicate
Core Features and Functionality
- Survey Types: NPS, CSAT, CES, and more.
- Distribution Channels: Email, web, mobile.
- Customization: Customizable questions and multiple question formats.
- Targeting and Logic: Advanced targeting and logic features.
Pricing Model
- Starting Price: Approximately $49 per month.
- Free Version: Available.
- Free Trial: Available.
Ease of Setup and Use
- User Rating: 4.7 out of 5 for ease of use.
Integrations
- Platforms: Shopify, HubSpot, WordPress.
Customer Support and Documentation
- Support Channels: Email, live chat, knowledge base.
- Availability: 24/7 live representative.
Best-Fit Customer Profile
- Ideal Users: Small to medium-sized businesses seeking a versatile survey tool with multi-channel capabilities.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES.
- Distribution Channels: Email, in-app widgets, web pop-ups, kiosks, SMS.
- Customization: Customizable templates and multi-question surveys.
- Targeting and Logic: Advanced targeting and logic capabilities.
Pricing Model
- Starting Price: Approximately $50 per month.
- Free Version: Available.
- Free Trial: Available.
Ease of Setup and Use
- User Rating: 4.8 out of 5 for ease of use.
Integrations
- Platforms: Shopify, WooCommerce, Magento.
Customer Support and Documentation
- Support Channels: Email, live chat, knowledge base.
- Availability: 24/7 live representative.
Best-Fit Customer Profile
- Ideal Users: E-commerce businesses aiming to measure customer satisfaction through NPS, CSAT, and CES surveys.
Gojiberry
Core Features and Functionality
- Survey Types: Post-purchase attribution and customer polls.
- Distribution Channels: Shopify integration.
- Customization: Tailored for Shopify users.
Pricing Model
- Pricing Details: Not specified; see Gojiberry's pricing page for current rates.
Ease of Setup and Use
- User Experience: Designed for easy integration with Shopify.
Integrations
- Platforms: Shopify.
Customer Support and Documentation
- Support Channels: Not specified; refer to Gojiberry's support resources.
Best-Fit Customer Profile
- Ideal Users: Shopify-based businesses seeking post-purchase survey solutions.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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| Feature | Survicate | Retently | Gojiberry |
|---|---|---|---|
| Survey Types | NPS, CSAT, CES, and more | NPS, CSAT, CES | Post-purchase attribution and customer polls |
| Distribution Channels | Email, web, mobile | Email, in-app widgets, web pop-ups, kiosks, SMS | Shopify integration |
| Customization | Customizable questions and multiple question formats | Customizable templates and multi-question surveys | Tailored for Shopify users |
| Pricing | Starting at $49/month; free version and trial available | Starting at $50/month; free version and trial available | Pricing details not specified; see Gojiberry's pricing page for current rates |
| Ease of Use | User rating: 4.7/5 | User rating: 4.8/5 | Designed for easy integration with Shopify |
| Integrations | Shopify, HubSpot, WordPress | Shopify, WooCommerce, Magento | Shopify |
| Support | Email, live chat, knowledge base; 24/7 live representative | Email, live chat, knowledge base; 24/7 live representative | Support channels not specified; refer to Gojiberry's support resources |
| Ideal Users | Small to medium-sized businesses seeking a versatile survey tool with multi-channel capabilities | E-commerce businesses aiming to measure customer satisfaction through NPS, CSAT, and CES surveys | Shopify-based businesses seeking post-purchase survey solutions |
Situational Recommendations
- Survicate: Ideal for small to medium-sized SaaS businesses needing a versatile survey tool with multi-channel capabilities.
- Retently: Best suited for e-commerce businesses aiming to measure customer satisfaction through NPS, CSAT, and CES surveys.
- Gojiberry: Tailored for Shopify-based businesses seeking post-purchase survey solutions.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
