When evaluating ecommerce feedback tools, Survicate, Retently, and UserLoop are frequently compared due to their distinct features and target audiences. Survicate offers multi-channel surveys, Retently specializes in NPS/CSAT/CES surveys, and UserLoop provides AI-powered post-purchase surveys for Shopify stores.
Survicate
Core Features and Functionality
- Survey Types: Website and in-product surveys.
- Target Audience: General ecommerce businesses.
- AI Analytics: Yes.
- Multi-Language Support: Yes.
- Customization Options: High (custom CSS, targeting, automation).
- Response Collection Methods: Embedded forms, pop-ups, email, SMS.
Pricing Model
- Free Plan: Yes (25 responses/month).
- Paid Plans:
- Starts around $59/month for up to 2,000 responses.
- Mid-tier plan around $99/month for 5,000 responses and advanced targeting.
- Enterprise: Custom pricing.
Ease of Setup and Use
- User-friendly interface with various survey templates and targeting options.
- Straightforward setup for deployment across multiple channels.
Integrations
- Over 25 platforms, including Shopify, HubSpot, and Salesforce.
Customer Support and Documentation
- Email and chat support.
- Extensive documentation, video tutorials, and community forums.
Best-Fit Customer Profile
- Ecommerce businesses seeking multi-channel survey capabilities with advanced customization.
Retently
Core Features and Functionality
- Survey Types: NPS, CSAT, CES surveys.
- Target Audience: Ecommerce businesses focusing on customer loyalty.
- AI Analytics: No.
- Multi-Language Support: Yes.
- Customization Options: Moderate (basic customization).
- Response Collection Methods: Embedded forms, email.
Pricing Model
- Free Plan: Yes (100 responses/month).
- Paid Plans:
- Starts at $49/month for 500 responses.
- Mid-tier plan at $99/month for 2,000 responses.
- Enterprise: Custom pricing.
Ease of Setup and Use
- Simple setup for NPS, CSAT, and CES surveys.
- Lacks some advanced customization features.
Integrations
- Major ecommerce platforms like Shopify and WooCommerce.
- CRM systems such as HubSpot and Salesforce.
Customer Support and Documentation
- Email and chat support.
- Comprehensive documentation and tutorials.
Best-Fit Customer Profile
- Ecommerce businesses aiming to measure customer loyalty through NPS, CSAT, and CES surveys.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
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Core Features and Functionality
- Survey Types: Post-purchase surveys.
- Target Audience: Shopify store owners.
- AI Analytics: Yes.
- Multi-Language Support: Yes.
- Customization Options: High (customizable surveys).
- Response Collection Methods: Embedded forms, pop-ups.
Pricing Model
- Free Plan: No free tier; offers a 7-day free trial.
- Paid Plans:
- Starts at $39/month for up to 500 responses.
- Mid-tier plan at $79/month for up to 2,000 responses.
- Enterprise: Custom pricing.
Ease of Setup and Use
- Tailored for Shopify with an intuitive setup process.
Integrations
- Native integration with Shopify.
- Integrations with Klaviyo, Slack, and Meta Conversion API.
Customer Support and Documentation
- Email and chat support.
- Extensive documentation and tutorials.
Best-Fit Customer Profile
- Shopify store owners seeking AI-powered post-purchase surveys and insights.
Three-Way Comparison
| Feature/Plan | Survicate | Retently | UserLoop |
|---|---|---|---|
| Survey Types | Website and in-product surveys | NPS, CSAT, CES surveys | Post-purchase surveys |
| Target Audience | General ecommerce businesses | Ecommerce businesses focusing on customer loyalty | Shopify store owners |
| AI Analytics | Yes | No | Yes |
| Multi-Language Support | Yes | Yes | Yes |
| Customization Options | High (custom CSS, targeting, automation) | Moderate (basic customization) | High (customizable surveys) |
| Response Collection Methods | Embedded forms, pop-ups, email, SMS | Embedded forms, email | Embedded forms, pop-ups |
| Free Plan | Yes (25 responses/month) | Yes (100 responses/month) | No free tier; offers a 7-day free trial |
| Paid Plans | Starts around $59/month for up to 2,000 responses | Starts at $49/month for 500 responses |
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
