Table of Contents
Survicate and SatisMeter are survey tools designed to collect customer feedback for SaaS companies. Survicate offers multi-channel surveys, including website and in-product surveys, while SatisMeter specializes in in-product NPS and CSAT surveys with event-based triggers.
Survicate
Features
- Multi-Channel Surveys: Supports email, website pop-ups, in-product, mobile app (SDK), and more.
- Survey Logic: Offers standard and advanced branching, display logic, and AI-generated follow-up questions.
- Customization: Allows company branding, custom end screens, and custom CSS.
- Targeting & Automation: Provides URL targeting, respondent identification, survey scheduling, and event-based targeting.
- Integrations: Connects with platforms like ActiveCampaign, Amplitude, HubSpot, Intercom, Salesforce, and more.
- Analytics: Includes an Insights Hub, AI categorization, sentiment analysis, and scheduled reports.
Pricing
- Free Plan: Offers up to 25 responses per month with basic features.
- Starter Plan: Starts at $89/month, includes up to 500 responses per month, and additional features.
- Growth Plan: Starts at $56/month, includes up to 1,500 responses per month, and additional features.
- Advanced Plans: Custom pricing for higher response limits and advanced features.
Pros
- Comprehensive multi-channel survey capabilities.
- Advanced targeting and automation features.
- Extensive integration options.
Cons
- Pricing may be higher compared to competitors.
- Some advanced features may require higher-tier plans.
Best For
SaaS companies seeking a versatile survey tool with extensive customization and integration options.
SatisMeter
Features
- In-Product Surveys: Focuses on NPS and CSAT surveys within the product.
- Event-Based Triggers: Surveys triggered by user actions or events.
- Customization: Offers customizable design and multilingual support.
- Integrations: Connects with Productboard, Segment, and more.
- Analytics: Provides detailed breakdowns of ratings, comments, and enriched user information.
Pricing
- Free Plan: Includes up to 25 responses per month with basic features.
- Growth Plan: Priced at $199/month, includes up to 1,000 responses per month, and additional features.
- Enterprise Plan: Custom pricing for more than 10,000 active users.
Pros
- Specializes in in-product feedback collection.
- Event-based survey triggers enhance relevance.
- Customizable design and multilingual support.
Cons
- Limited to in-product surveys; lacks multi-channel support.
- Higher pricing for advanced plans.
Best For
SaaS companies focusing on in-product feedback with event-driven survey needs.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeSide-by-Side Comparison
| Feature | Survicate | SatisMeter |
|---|---|---|
| Survey Channels | Email, Website Pop-ups, In-Product, Mobile App (SDK), and more | In-Product Surveys |
| Survey Logic | Standard and Advanced Branching, Display Logic, AI Follow-up Questions | Event-Based Triggers |
| Customization | Company Branding, Custom End Screens, Custom CSS | Customizable Design, Multilingual Support |
| Integrations | ActiveCampaign, Amplitude, HubSpot, Intercom, Salesforce, and more | Productboard, Segment, and more |
| Analytics | Insights Hub, AI Categorization, Sentiment Analysis, Scheduled Reports | Detailed Breakdown of Ratings, Comments, Enriched User Information |
| Pricing | Free Plan: Up to 25 Responses/Month; Starter Plan: From $89/Month; Growth Plan: From $56/Month; Advanced Plans: Custom Pricing | Free Plan: Up to 25 Responses/Month; Growth Plan: $199/Month; Enterprise Plan: Custom Pricing |
Which to Choose
- Survicate: Ideal for SaaS companies needing multi-channel survey capabilities with advanced targeting and integration options.
- SatisMeter: Suitable for SaaS companies focusing on in-product feedback with event-driven survey requirements.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
