When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business needs. Survicate and Simplesat offer distinct features tailored to different user profiles. This comparison delves into their functionalities, pricing models, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
Survicate
Survicate is a multi-channel survey platform designed to collect customer feedback through various channels, including websites and in-product surveys. It caters to CX, product, research, and marketing teams seeking to gather insights across different touchpoints.
Features
- Survey Channels: Supports email, link, website, and in-product surveys.
- Survey Types: Offers NPS, CSAT, CES, and 12 other question types.
- Survey Logic: Provides standard branch logic for personalized survey experiences.
- Integrations: Integrates with over 25 platforms, including HubSpot, Intercom, and Slack.
- Templates: Access to 400+ professional survey templates.
Pricing Model
Survicate offers a free plan with limited features and several paid plans:
- Free Plan: Includes 25 survey responses per month, basic survey creation, and access to a limited set of integrations.
- Starter Plan: Priced at $89 per month, it offers up to 500 responses per month, two active surveys, and additional features like overage charges for extra responses.
- Growth Plan: Starting at $114 per month, it includes unlimited multichannel surveys, 10 user seats, and advanced survey logic.
- Pro Plan: Starting at $349 per month, it offers custom yearly response pools, advanced integrations, and dedicated customer support.
- Enterprise Plan: Starting at $569 per month, it provides custom features tailored to enterprise needs.
Pricing details are based on information from Survicate's pricing page.
Pros
- Multi-Channel Support: Ability to collect feedback across various channels.
- Extensive Integrations: Connects with a wide range of platforms.
- Comprehensive Templates: Offers a vast library of survey templates.
Cons
- Pricing Complexity: Multiple plans with varying features can be overwhelming.
- Overage Charges: Additional fees for exceeding response limits may add to costs.
Best-Fit Customer Profile
Ideal for medium to large businesses requiring multi-channel feedback collection and advanced survey features.
Simplesat
Simplesat specializes in one-click CSAT, CES, and NPS surveys tailored for Managed Service Providers (MSPs) and service teams. It focuses on delivering straightforward customer satisfaction surveys to enhance service quality.
Features
- Survey Types: CSAT, CES, and NPS surveys.
- Survey Channels: Supports email and in-product surveys.
- Integrations: Integrates with over 50 platforms, including ConnectWise, Autotask, and Freshdesk.
- Customization: Offers multi-brand support and custom CSS for survey design.
- Reporting: Provides real-time reporting and analytics.
Pricing Model
Simplesat offers four tiered plans:
- Standard Plan: Priced at $119 per month, includes 5 users, 1,000 monthly responses, unlimited surveys, and over 50 integrations.
- Pro Plan: At $249 per month, it offers 15 users, 3,000 monthly responses, multi-brand support, and custom CSS.
- Elite Plan: For $499 per month, it includes 30 users, 7,000 monthly responses, enterprise SSO, and custom email templates.
- Enterprise Plan: Custom pricing available, offering directory sync, design and code support, and a dedicated customer success manager.
Pricing details are based on information from Simplesat's pricing page.
Pros
- Simplicity: Easy-to-use interface for quick survey deployment.
- Service-Focused: Tailored specifically for service teams and MSPs.
- Customization: Allows for brand-specific survey designs.
Cons
- Limited Survey Types: Focuses only on CSAT, CES, and NPS surveys.
- Channel Limitations: Primarily supports email and in-product surveys.
Best-Fit Customer Profile
Ideal for MSPs and service teams seeking straightforward customer satisfaction surveys to monitor and improve service quality.
Side-by-Side Comparison
| Feature | Survicate | Simplesat |
|---|---|---|
| Survey Channels | Email, link, website, in-product | Email, in-product |
| Survey Types | NPS, CSAT, CES, 12 other question types | CSAT, CES, NPS |
| Integrations | Over 25 platforms, including HubSpot, Intercom, Slack | Over 50 platforms, including ConnectWise, Autotask, Freshdesk |
| Customization | Custom branding, advanced survey logic, multilingual surveys | Multi-brand support, custom CSS |
| Pricing | Free plan; paid plans start at $89/month | Paid plans start at $119/month |
| Ideal Customer | Medium to large businesses needing multi-channel feedback collection | MSPs and service teams focusing on customer satisfaction surveys |
Which to Choose
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Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
