Survicate and Sogolytics are survey platforms offering tools for collecting customer feedback. Survicate provides multi-channel surveys, while Sogolytics focuses on survey design and Voice of Customer (VoC) analytics. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for NPS survey software for online stores.

Survicate

Features

• Multi-Channel Surveys: Supports email, website pop-ups, in-product, mobile app (SDK), and more.
• Survey Creation: Offers 15+ question types, AI-driven survey creation, and multilingual surveys.
• Targeting & Automation: Provides URL targeting, respondent identification, survey scheduling, and A/B testing.
• Analytics & AI: Includes Insights Hub, AI Chat Research Assistant, dashboards, and AI categorization.
• Integrations: Connects with 25+ platforms, including Shopify, HubSpot, Intercom, and Salesforce.

Pricing Model

• Free Plan: Offers up to 25 survey responses per month.
• Starter Plan: Starts at $89/month, includes up to 500 responses/month, and overage fees apply beyond the limit.
• Growth Plan: Starts at $56/month (annual commitment), includes up to 1,500 responses/month.
• Advanced Plans: Tailored to specific needs with custom pricing.

Ease of Setup and Use

• Setup: Quick integration with website and app SDKs.
• User Interface: Intuitive dashboard with drag-and-drop survey builder.
• Support: Offers live chat and email support.

Integrations

• Shopify: Direct integration for seamless survey deployment.
• Other Platforms: Integrates with HubSpot, Intercom, Salesforce, and more.

Customer Support and Documentation

• Support: Provides live chat, email support, and a comprehensive knowledge base.
• Documentation: Extensive guides and tutorials available.

Best-Fit Customer Profile

• Ideal For: E-commerce businesses seeking multi-channel feedback collection.
• Needs: Require diverse survey deployment options and robust analytics.

Sogolytics

Features

• Survey Design: Offers a wide variety of question types and advanced logic.
• Analytics: Provides real-time reporting with AI-driven insights and predictive analytics.
• Feedback Management: Includes case management, automated workflows, and closed-loop feedback.
• Integrations: Connects with CRM systems, marketing automation tools, and data warehouses.

Pricing Model

• Free Pro Plan: Free for life, includes 15 projects/year, 100 responses/project, and 200 emails/year.
• Pro Plan: Starts at $39/month (annual commitment), includes unlimited projects, 15,000 responses/year, and 25,000 emails/year.
• Pro Max Plan: Starts at $49/month (annual commitment), includes unlimited projects, 40,000 responses/year, and 50,000 emails/year.
• Enterprise Plan: Custom pricing for advanced features and support.

Ease of Setup and Use

• Setup: Straightforward survey creation with customizable templates.
• User Interface: User-friendly interface with drag-and-drop functionality.
• Support: Offers live chat, email support, and a comprehensive knowledge base.

Integrations

• Shopify: Direct integration for seamless survey deployment.
• Other Platforms: Integrates with CRM systems, marketing automation tools, and data warehouses.

Customer Support and Documentation

• Support: Provides live chat, email support, and a comprehensive knowledge base.
• Documentation: Extensive guides and tutorials available.

Best-Fit Customer Profile

• Ideal For: Organizations seeking advanced feedback management and analytics.
• Needs: Require in-depth survey design and VoC analytics capabilities.

Side-by-Side Comparison

Which to Choose

• Survicate: Ideal

Worth a Look: Zigpoll

If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.