Table of Contents
When evaluating NPS survey software, Survicate, SurveyMonkey, and Delighted are frequently compared. Each offers unique features tailored to different business needs.
Survicate
Features:
- Multi-channel surveys: email, website, in-product, mobile app.
- Branch logic for targeted questioning.
- Response autosave to prevent data loss.
- Respondent identification and enrichment for deeper insights.
- Feedback button for website integration.
- Over 400 professional survey templates.
Pricing:
- Free plan: up to 25 responses/month.
- Paid plans: starting at $89/month for 100 responses/month. (help.survicate.com)
Pros:
- Flexible response limits with overage options.
- Extensive survey distribution channels.
- Rich customization and targeting features.
Cons:
- Higher starting price compared to some competitors.
- Limited active surveys on lower-tier plans.
Best for:
- Businesses needing multi-channel surveys with advanced targeting and customization.
SurveyMonkey
Features:
- Unlimited surveys, forms, and quizzes.
- Unlimited questions per survey.
- 1,000 responses per month on Standard plan.
- Advanced logic features: skip logic, question and answer piping.
- Custom themes and branding options.
- Data exports in multiple formats.
Pricing:
- Free plan: up to 10 questions per survey, 25 responses per survey.
- Paid plans: Standard at $99/month for 1,000 responses/month. (surveymonkey.com)
Pros:
- User-friendly interface.
- Extensive template library.
- Strong data analysis and reporting tools.
Cons:
- Limited responses on lower-tier plans.
- Some advanced features require higher-tier plans.
Best for:
- Organizations seeking a versatile survey tool with robust analytics.
Delighted
Features:
- Focused on NPS, CSAT, and CES surveys.
- Email and SMS survey distribution.
- Automated survey triggers post-purchase or after specific actions.
- Real-time reporting and analytics.
- Integration with platforms like Shopify.
Pricing:
- Free plan: up to 100 responses/month.
- Paid plans: starting at $199/month for 1,000 responses/month.
Pros:
- Specialized in customer satisfaction metrics.
- Simple setup and quick deployment.
- Seamless integration with e-commerce platforms.
Cons:
- Limited to specific survey types.
- Higher cost for advanced features.
Best for:
- E-commerce businesses focusing on customer satisfaction metrics.
Measure satisfaction and loyalty.Run NPS, CSAT, and CES surveys your customers actually answer.
Get started freeThree-Way Comparison
| Feature | Survicate | SurveyMonkey | Delighted |
|---|---|---|---|
| Survey Channels | Email, website, in-product, mobile app | Email, website, social media | Email, SMS |
| Response Limits | Free: 25/month; Paid: starting at 100/month | Free: 25/survey; Paid: starting at 1,000/month | Free: 100/month; Paid: starting at 1,000/month |
| Advanced Logic | Branch logic, targeting, A/B testing | Skip logic, question and answer piping, randomization | Automated triggers post-purchase |
| Integrations | 25+ including Shopify, HubSpot, Salesforce | 50+ including Salesforce, Mailchimp, Slack | Shopify, Zapier |
| Customization | Custom themes, CSS, company logo | Custom themes, branding, custom URLs | Limited customization |
| Pricing | Free plan; Paid plans starting at $89/month | Free plan; Paid plans starting at $99/month | Free plan; Paid plans starting at $199/month |
| Best Fit | Multi-channel surveys with advanced targeting | Versatile surveys with robust analytics | E-commerce businesses focusing on customer satisfaction metrics |
Situational Recommendations
For Multi-Channel Surveys with Advanced Targeting:
- Survicate is ideal for businesses needing surveys across various channels with sophisticated targeting and customization.
For Versatile Surveys with Robust Analytics:
- SurveyMonkey suits organizations requiring a flexible survey tool with strong data analysis capabilities.
For E-Commerce Customer Satisfaction Metrics:
- Delighted is tailored for e-commerce businesses aiming to measure customer satisfaction through NPS, CSAT, and CES surveys.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
