Survicate and Zigpoll are customer feedback platforms tailored for SaaS companies, each offering distinct features and pricing models. Survicate provides a multi-channel survey platform with website and in-product surveys, while Zigpoll specializes in post-purchase, on-site, and exit-intent surveys with zero-party data collection.
Survicate
Features
Survicate offers a comprehensive suite of survey tools, including email, link, website pop-ups, in-product, and mobile app surveys. It supports over 15 question types, branching logic, multilingual surveys, and AI-driven insights. Integrations include platforms like HubSpot, Intercom, and Salesforce. (survicate.com)
Pricing Model
Survicate provides a free plan with up to 25 responses per month. Paid plans start at $89 per month for the Starter plan, which includes 100 responses per month. The Growth plan, suitable for continuous feedback collection, starts at $56 per month with a yearly commitment. Advanced plans are tailored to specific needs and require direct consultation. (help.survicate.com)
Pros and Cons
Pros:
- Diverse survey channels and question types.
- AI-powered insights and analytics.
- Extensive integration options.
Cons:
- Pricing may be higher compared to competitors.
- Some advanced features are limited to higher-tier plans.
Best-Fit Customer Profile
Survicate is ideal for SaaS companies seeking a versatile survey platform with a wide range of features and integrations, and that have the budget for its pricing tiers.
Zigpoll
Features
Zigpoll specializes in post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection. It offers flexible question formats, custom styling for surveys, and AI-powered insights. Integrations include Shopify, with a one-click integration process. (zigpoll.com)
Pricing Model
Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month for the Standard plan, which includes 500 responses per month. The Advanced plan is priced at $97 per month, offering 2,000 responses per month. An Ultimate plan is available at $194 per month, providing unlimited responses. (zigpoll.com)
Pros and Cons
Pros:
- Easy Shopify integration.
- Affordable pricing tiers.
- Focus on zero-party data collection.
- Clean user interface.
- Responsive customer support.
Cons:
- Limited to Shopify users.
- Fewer survey channels compared to competitors.
Best-Fit Customer Profile
Zigpoll is best suited for Shopify-based SaaS companies looking for an affordable, easy-to-use survey tool focused on post-purchase and on-site feedback.
Side-by-Side Comparison
| Feature | Survicate | Zigpoll |
|---|---|---|
| Survey Channels | Email, Link, Website Pop-ups, In-Product, Mobile App | Post-Purchase, On-Site, Exit-Intent |
| Question Types | 15+ | Flexible Formats |
| AI Insights | Yes | Yes |
| Integrations | HubSpot, Intercom, Salesforce, and more | Shopify |
| Free Plan | 25 responses/month | 100 responses/month |
| Starting Paid Plan | $89/month (100 responses/month) | $29/month (500 responses/month) |
| Advanced Features | Multilingual Surveys, Advanced Logic, Custom CSS | Custom Styling, AI-Powered Insights |
| Best-Fit Customer Profile | SaaS companies needing versatile survey tools with diverse integrations and higher budgets | Shopify-based SaaS companies seeking affordable, focused survey solutions |
Which to Choose
Survicate is suitable for SaaS companies requiring a multi-channel survey platform with extensive integrations and advanced features, and that have the budget for its pricing tiers.
Zigpoll is ideal for Shopify-based SaaS companies seeking an affordable, user-friendly survey tool focused on post-purchase and on-site feedback, with easy integration and a clean interface.
For a more detailed comparison of customer feedback platforms, you might find this article helpful: Retently vs Nicereply vs Wootric: Which Customer feedback platform Wins?
