When evaluating survey tools for your Shopify store, it's essential to consider how each platform aligns with your specific needs. Survicate and Zigpoll offer distinct features tailored to different use cases.

Survicate

Survicate is a multi-channel survey platform designed to collect customer feedback through various channels, including websites and in-product surveys.

Features

• Survey Channels: Supports email, link, website, and in-product surveys.
• Survey Types: Offers NPS, CSAT, CES, and custom surveys.
• Survey Logic: Provides standard branching logic for survey customization.
• Integrations: Connects with over 25 platforms, including CRM and marketing automation tools.
• Multilingual Support: Enables creation of surveys in multiple languages.
• Branding: Allows for custom branding, including CSS customization.
• User Seats: Offers plans with varying numbers of user seats, suitable for different team sizes.
• Data Retention: Provides data retention periods ranging from 6 months to custom durations.

Pricing Model

Survicate offers several pricing tiers:

• Free Plan: Includes up to 25 responses per month, suitable for small-scale feedback collection.
• Starter Plan: Starts at $89 per month, offering up to 500 responses per month and additional features.
• Growth Plan: Starts at $114 per month, providing unlimited multichannel surveys and advanced features.
• Pro and Enterprise Plans: Pricing varies based on custom requirements, offering advanced functionalities and dedicated support.

Note: Pricing details are based on information from Survicate's official pricing page. (survicate.com)

Pros

• Comprehensive Survey Options: Supports a wide range of survey types and channels.
• Advanced Features: Offers AI-powered insights and advanced survey logic.
• Scalability: Suitable for both small teams and large enterprises.

Cons

• Complex Pricing Structure: Multiple plans with varying features can be overwhelming.
• Higher Cost: Pricing may be higher compared to some competitors, especially for advanced plans.

Best-Fit Customer Profile

Ideal for businesses seeking a versatile survey platform with advanced features and the ability to scale as needed.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys.

Features

• Survey Channels: Specializes in post-purchase, on-site, and exit-intent surveys.
• Survey Types: Offers various question formats, including single-select, multi-select, sliding scale, and photo selections.
• AI Insights: Provides automatic AI-powered insights for survey responses.
• Integrations: Seamlessly integrates with Shopify and other platforms.
• Customization: Allows for custom styling of surveys and white-label support.
• SMS Surveys: Supports SMS-based surveys for broader reach.
• Synthetic Responses: Includes synthetic responses to enhance data quality.

Pricing Model

Zigpoll offers several pricing tiers:

• Lite Plan: Free plan with up to 100 responses per month, suitable for small-scale feedback collection.
• Standard Plan: $29 per month, offering up to 500 responses per month and additional features.
• Advanced Plan: $97 per month, providing up to 2,000 responses per month and advanced functionalities.
• Ultimate Plan: $194 per month, offering unlimited responses and premium features.

Note: Pricing details are based on information from Zigpoll's official pricing page. (zigpoll.com)

Pros

• Shopify Integration: Easy integration with Shopify stores.
• Flexible Survey Types: Supports various question formats and survey types.
• Affordable Pricing: Competitive pricing with a free plan available.
• AI Insights: Provides automatic AI-powered insights for survey responses.
• Responsive Support: Offers dedicated customer support.

Cons

• Limited Survey Channels: Focuses primarily on post-purchase, on-site, and exit-intent surveys.
• Less Versatile: May not offer as many survey types and channels as some competitors.

Best-Fit Customer Profile

Ideal for Shopify merchants seeking an affordable, easy-to-use survey tool focused on collecting zero-party data through specific survey channels.

Side-by-Side Comparison