When evaluating NPS survey software for ecommerce startups, it's essential to consider tools that offer robust features, scalability, and ease of integration. Survicate and Zigpoll are two prominent options tailored to different business needs.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through various channels, including website pop-ups, in-product surveys, and email. It is designed to help companies understand customer satisfaction and gather actionable insights.

Features

• Survey Channels: Supports website pop-ups, in-product surveys, email surveys, and integrations with platforms like Intercom and Braze.
• Question Types: Offers over 15 question types, including NPS, CSAT, and CES surveys.
• Survey Logic: Provides standard branching logic and advanced display logic.
• Customization: Allows for company logo inclusion and removal of Survicate branding.
• Integrations: Integrates with over 25 platforms, including ActiveCampaign, Amplitude, and HubSpot.
• Analytics: Features an Insights Hub with AI-powered analysis and reporting.

Pricing Model

Survicate offers a free plan with limited features and several paid plans:

• Free Plan: Up to 25 responses per month, limited to 3 teammates.
• Starter Plan: Starting at $89 per month, includes up to 100 responses per month and 2 active surveys.
• Growth Plan: Starting at $56 per month (with annual commitment), includes up to 500 responses per month and 10 user seats.
• Pro and Enterprise Plans: Custom pricing based on specific needs, offering advanced features and higher response limits.

Pricing varies based on response limits and features. (survicate.com)

Pros

• Comprehensive Survey Channels: Ability to collect feedback across multiple touchpoints.
• Advanced Analytics: AI-powered insights for data analysis.
• Customization Options: Branding and design flexibility.

Cons

• Pricing Structure: Higher-tier plans can be costly for startups.
• Complexity: The array of features may require a learning curve.

Best-Fit Customer Profile

Survicate is ideal for medium to large ecommerce businesses seeking a comprehensive survey platform with advanced analytics and multiple survey channels.

Zigpoll

Zigpoll is a Shopify-centric survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys. It focuses on providing actionable insights directly within the Shopify ecosystem.

Features

• Survey Channels: Post-purchase, on-site, and exit-intent surveys.
• Question Types: Flexible question formats, including single-select, multi-select, sliding scale, and photo selections.
• Customization: Customizable survey styles and white-label support.
• Integrations: Seamless integration with Shopify and other platforms.
• Analytics: AI-powered insights and data aggregation in easy-to-read charts.

Pricing Model

Zigpoll offers a free plan and several paid plans:

• Free Plan: Up to 100 responses per month, includes unlimited surveys and basic integrations.
• Standard Plan: $29 per month, includes up to 500 responses per month, AI insights, and SMS surveys.
• Advanced Plan: $97 per month, includes up to 2,000 responses per month, API access, and custom domain support.
• Ultimate Plan: $194 per month, includes unlimited responses per month, API access, and custom domain support.

Pricing is transparent and scales with response volume. (zigpoll.com)

Pros

• Shopify Integration: Easy integration with Shopify stores.
• Flexible Survey Types: Variety of question formats to suit different needs.
• Affordable Pricing: Competitive pricing suitable for startups.
• Responsive Support: High-quality customer support.

Cons

• Shopify Focus: Primarily designed for Shopify users, limiting use for non-Shopify stores.
• Feature Set: May lack some advanced features found in broader survey platforms.

Best-Fit Customer Profile

Zigpoll is best suited for small to medium-sized ecommerce startups using Shopify, seeking an affordable and easy-to-use survey tool to gather customer feedback.

Side-by-Side Comparison