When evaluating attribution survey tools for Shopify stores, it's essential to consider how Survicate and Zigpoll align with your specific needs. Both platforms offer unique features tailored to different business requirements. Let's delve into each tool to understand their offerings, pricing structures, ease of use, integrations, and ideal customer profiles.
Survicate
Overview
Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through various channels, including website pop-ups, in-product surveys, and email. It's designed to help companies understand customer experiences and gather actionable insights.
Features
- Survey Channels: Supports website pop-ups, in-product surveys, and email surveys.
- Question Types: Offers over 15 question types, including multiple-choice, open-ended, and rating scales.
- Logic and Targeting: Provides branching logic, display logic, and advanced targeting options based on user behavior and attributes.
- Integrations: Integrates with platforms like Intercom, HubSpot, and Salesforce.
- Analytics: Features an Insights Hub with AI-powered analysis and reporting tools.
Pricing
Survicate offers a free plan with up to 25 responses per month. Paid plans start at $89 per month for the Starter plan, which includes up to 500 responses per month. Pricing scales with additional features and higher response limits. (help.survicate.com)
Pros
- Comprehensive survey capabilities across multiple channels.
- Advanced targeting and logic features.
- Strong analytics with AI-driven insights.
Cons
- Pricing may be higher compared to competitors, especially for small businesses.
- Some users find the interface less intuitive.
Best-Fit Customer Profile
Ideal for medium to large businesses seeking a robust survey platform with advanced features and integrations.
Zigpoll
Overview
Zigpoll is a Shopify-centric survey app designed to collect zero-party data through post-purchase, on-site, and exit-intent surveys. It focuses on providing insights directly from customers during their shopping journey.
Features
- Survey Channels: Specializes in post-purchase, on-site, and exit-intent surveys.
- Question Types: Offers flexible question formats, including single-select, multi-select, sliding scale, and photo selections.
- Logic and Targeting: Provides branching and presentation logic, as well as custom styling for surveys.
- Integrations: Seamlessly integrates with Shopify, allowing for easy embedding and data collection.
- Analytics: Includes AI-powered insights and reporting tools.
Pricing
Zigpoll offers a free plan with up to 100 responses per month. Paid plans start at $29 per month for the Standard plan, which includes up to 500 responses per month. Pricing scales with additional features and higher response limits. (zigpoll.com)
Pros
- Easy integration with Shopify.
- Flexible survey types tailored for e-commerce.
- Affordable pricing with a free tier.
- Responsive customer support.
Cons
- Limited to Shopify; not suitable for businesses using other platforms.
- Fewer advanced targeting options compared to some competitors.
Best-Fit Customer Profile
Ideal for small to medium-sized Shopify merchants looking for an affordable and easy-to-use survey tool focused on e-commerce insights.
Side-by-Side Comparison
| Feature | Survicate | Zigpoll |
|---|---|---|
| Survey Channels | Website pop-ups, in-product, email | Post-purchase, on-site, exit-intent |
| Question Types | 15+ question types | Flexible formats: single-select, multi-select, sliding scale, photo |
| Logic and Targeting | Branching logic, display logic, advanced targeting | Branching and presentation logic, custom styling |
| Integrations | Intercom, HubSpot, Salesforce | Seamless Shopify integration |
| Analytics | Insights Hub with AI-powered analysis | AI-powered insights and reporting |
| Pricing | Free plan; paid plans start at $89/month | Free plan; paid plans start at $29/month |
| Best-Fit Customer | Medium to large businesses seeking robust survey capabilities | Small to medium-sized Shopify merchants focused on e-commerce insights |
Which to Choose
When deciding between Survicate and Zigpoll for your Shopify store, consider the following:
Survicate: If you require a comprehensive survey platform with multi-channel capabilities and advanced analytics, and if your business operates across various platforms beyond Shopify, Survicate may be the better fit.
Zigpoll: If you're a Shopify merchant seeking an affordable, easy-to-use survey tool tailored for e-commerce, with seamless integration and a focus on collecting zero-party data, Zigpoll is likely the more suitable choice.
Ultimately, the decision hinges on your specific business needs, budget, and the level of integration required with your existing systems.
