When evaluating post-purchase survey tools, it's essential to consider how each platform aligns with your business needs. Survicate, Zigpoll, and Asklayer are three prominent options, each offering unique features tailored to different requirements.

Survicate

Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through website and in-product surveys.

Core Features and Functionality

• Survey Types: Offers website surveys, in-product surveys, email surveys, and NPS tracking.
• Customization: Provides extensive customization options, including advanced targeting, branching, and skip logic.
• Analytics: Delivers in-depth analytics, segmentation, and export capabilities.

Pricing Model

Survicate offers a free tier with up to 100 responses per month. Paid plans start at approximately $89 per month, scaling with response volume and additional features. Enterprise options are available with custom pricing.

Ease of Setup and Use

The platform requires more configuration due to its broad capabilities. Setup involves creating surveys, setting up triggers across channels, and configuring integrations. Its interface is polished but may feel complex to those unfamiliar with survey platforms.

Integrations

Survicate integrates with platforms such as Shopify, HubSpot, Intercom, Zapier, and Google Analytics, providing flexibility for businesses operating across multiple platforms.

Customer Support and Documentation

Survicate offers multiple support channels, including live chat, email, and a comprehensive help center with tutorials and best practice guides. Its larger user base drives more extensive resources, but it may feel overwhelming for small teams.

Best-Fit Customer Profile

Survicate is suitable for businesses needing multi-channel surveying, including website and in-product surveys, with advanced targeting, logic, and integrations. It's better for mid-sized to enterprise-level merchants or those operating across platforms beyond Shopify.

Zigpoll

Zigpoll is a Shopify survey app designed for post-purchase, on-site, and exit-intent surveys, focusing on zero-party data collection.

Core Features and Functionality

• Survey Types: Offers post-purchase, on-site, and exit-intent surveys.
• Customization: Provides clean UI with flexible survey types and personalization features.
• Zero-Party Data Collection: Emphasizes collecting data directly from customers, enhancing personalization.

Pricing Model

Zigpoll offers tiered pricing based on response volume, with a free tier available. Paid plans are generally affordable, making it accessible for small to medium-sized businesses.

Ease of Setup and Use

Zigpoll integrates seamlessly with Shopify, offering a straightforward setup process. Its clean UI ensures ease of use, even for those without technical expertise.

Integrations

Zigpoll integrates natively with Shopify, ensuring a seamless experience for Shopify merchants. It also offers some integration with Zapier, allowing connections with other platforms.

Customer Support and Documentation

Zigpoll provides responsive support, with a focus on assisting Shopify merchants. Its documentation is centered around survey creation and Shopify-specific use cases.

Best-Fit Customer Profile

Zigpoll is ideal for Shopify merchants seeking an easy-to-use, affordable survey tool that integrates seamlessly with their store. It's well-suited for small to medium-sized businesses focusing on post-purchase and on-site feedback.

Asklayer

Asklayer is a Shopify app that specializes in micro-surveys and on-site feedback at multiple touchpoints.

Core Features and Functionality

• Survey Types: Offers micro-surveys, on-site feedback, and exit-intent surveys.
• Customization: Provides basic branding and question logic, with an easy-to-use question builder.
• Triggering: Surveys can be triggered based on time, exit intent, scroll depth, inactivity, and purchase activity.

Pricing Model

Asklayer offers a free plan with limited surveys. Paid plans start at approximately $49 per month, scaling with response volume and additional features.

Ease of Setup and Use

Asklayer is designed for ease of use, allowing installation and survey deployment in just a few minutes. Its interface is straightforward, making it accessible for non-technical users.

Integrations

Asklayer integrates natively with Shopify, focusing on the Shopify ecosystem. It offers some integration with Zapier but has fewer third-party integrations compared to other platforms.

Customer Support and Documentation

Asklayer offers email support with a focus on Shopify merchants. Its documentation is centered around survey creation and Shopify-specific use cases, with a smaller knowledge base compared to larger survey providers.

Best-Fit Customer Profile

Asklayer is best for Shopify merchants needing quick, simple micro-surveys and on-site feedback without complexity or heavy integrations. It's ideal for small to medium-sized stores focusing on post-purchase and on-site feedback.

Three-Way Comparison