Survicate and Zonka Feedback are survey platforms designed to help businesses collect and analyze customer feedback. Survicate offers multi-channel surveys, including website and in-product surveys, while Zonka Feedback provides multi-channel customer feedback with website survey widgets. Both platforms cater to businesses seeking to enhance customer experience through actionable insights.
Survicate
Core Features and Functionality
Survicate enables businesses to create surveys across various channels, including email, website pop-ups, in-product, and mobile applications. It offers over 15 question types, multilingual surveys, and advanced targeting options. The platform includes AI-powered analytics, customizable survey designs, and integrations with over 25 platforms. Data retention is set at six months, with response limits varying by plan. (survicate.com)
Pricing Model
Survicate offers a free plan with up to 25 survey responses per month. Paid plans start at $89 per month for the Starter plan, which includes up to 500 responses per month. The Growth plan starts at $56 per month, offering additional features and higher response limits. Enterprise plans are available with custom pricing based on specific needs. (survicate.com)
Ease of Setup and Use
Survicate provides an intuitive interface with a drag-and-drop survey builder, facilitating easy survey creation. The platform offers a free trial to help users assess its suitability for their needs. (survicate.com)
Integrations
Survicate integrates with over 25 platforms, including CRM systems, analytics tools, and marketing automation platforms. Notable integrations include HubSpot, Intercom, Salesforce, and Google Analytics. (survicate.com)
Customer Support and Documentation
Survicate offers human support with response times under five minutes. The platform provides comprehensive documentation, including guides and tutorials, to assist users in maximizing the tool's potential. (survicate.com)
Best-Fit Customer Profile
Survicate is suitable for businesses of various sizes seeking to collect customer feedback across multiple channels. Its scalability and range of features make it ideal for organizations aiming to integrate customer insights into their decision-making processes.
Zonka Feedback
Core Features and Functionality
Zonka Feedback allows businesses to create and distribute surveys via email, SMS, WhatsApp, kiosks, web, in-app, and offline channels. It supports NPS, CSAT, and CES measurements, offers advanced targeting and user segmentation, and provides real-time reports and analytics. The platform includes AI-powered feedback analysis, multilingual surveys, and integrations with over 20 platforms. (zonkafeedback.com)
Pricing Model
Zonka Feedback offers a free trial but does not provide a free version. Paid plans start at $33 per month for the Starter plan, which includes unlimited responses and two device licenses. The Advanced plan starts at $54 per month, offering additional features and higher response limits. Enterprise plans are available with custom pricing based on specific needs. (zonkafeedback.com)
Ease of Setup and Use
Zonka Feedback provides an intuitive drag-and-drop survey builder, facilitating easy survey creation. The platform offers a free trial to help users assess its suitability for their needs. (zonkafeedback.com)
Integrations
Zonka Feedback integrates with over 20 platforms, including CRM systems, analytics tools, and marketing automation platforms. Notable integrations include HubSpot, Intercom, Salesforce, and Google Analytics. (zonkafeedback.com)
Customer Support and Documentation
Zonka Feedback offers email and chat support, with response times varying based on the plan. The platform provides comprehensive documentation, including guides and tutorials, to assist users in maximizing the tool's potential. (zonkafeedback.com)
Best-Fit Customer Profile
Zonka Feedback is suitable for businesses of various sizes seeking to collect customer feedback across multiple channels. Its scalability and range of features make it ideal for organizations aiming to integrate customer insights into their decision-making processes.
Side-by-Side Comparison
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Survey Channels | Email, website pop-ups, in-product, mobile apps | Email, SMS, WhatsApp, kiosks, web, in-app, offline |
| Question Types | Over 15 | Not specified |
| Multilingual Surveys | Yes | Yes |
| Advanced Targeting | Yes | Yes |
| AI-Powered Analytics | Yes | Yes |
| Integrations | Over 25, including HubSpot, Intercom, Salesforce, Google Analytics | Over 20, including HubSpot, Intercom, Salesforce, Google Analytics |
| Free Plan | Yes, with up to 25 responses per month | No |
| Paid Plans Starting At | $89 per month for Starter plan | $33 per month for Starter plan |
| Enterprise Plans | Yes, with custom pricing | Yes, with custom pricing |
| Data Retention | 6 months | Not specified |
| Response Limits | Vary by plan, with overage fees after limits are exceeded | Unlimited responses |
| Device Licenses | Not specified | 2 for Starter plan, 5 for Advanced plan |
| Survey Logic | Standard branch logic, advanced display logic, visual logic tree | Logic-based surveys |
| Customer Support | Human support with response times under five minutes | Email and chat support |
| Documentation | Comprehensive guides and tutorials | Comprehensive guides and tutorials |
Which to Choose
Survicate is suitable for businesses seeking a survey platform with a free plan and a range of integrations
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
