When evaluating NPS survey software for Shopify stores, it's essential to consider tools that seamlessly integrate with your e-commerce platform and offer features tailored to your business needs. Survicate and Zonka Feedback are two such platforms that provide multi-channel survey capabilities, but they differ in their offerings and pricing structures.
Survicate
Survicate is a multi-channel survey platform that enables businesses to collect customer feedback through various channels, including website and in-product surveys.
Features
- Survey Channels: Supports email, website, in-product, and Intercom Messenger surveys.
- Survey Logic: Offers branch logic for personalized survey paths.
- Multilingual Surveys: Allows creation of surveys in multiple languages.
- Integrations: Provides over 25 native integrations with tools like HubSpot, Intercom, and Zapier.
- Data Export: Enables exporting survey data for further analysis.
Pricing
Survicate offers a free plan with limited features. Paid plans start at $89 per month for the Starter plan, which includes up to 500 responses per month. The Growth plan starts at $114 per month, offering unlimited multichannel surveys and additional features. Enterprise plans are available with custom pricing based on specific requirements. (survicate.com)
Pros and Cons
Pros:
- Offers a free plan suitable for small teams.
- Provides a wide range of integrations.
- Supports multilingual surveys, beneficial for diverse customer bases.
Cons:
- Higher-tier plans can be expensive for small businesses.
- Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
Survicate is ideal for businesses seeking a versatile survey tool with a broad range of integrations and multilingual support, especially those with a global customer base.
Zonka Feedback
Zonka Feedback is a multi-channel customer feedback platform that allows businesses to capture and act on feedback across various touchpoints, including website survey widgets.
Features
- Survey Channels: Supports email, SMS, WhatsApp, kiosks, web, in-app, and offline surveys.
- Survey Logic: Provides logic-based surveys for personalized experiences.
- Multilingual Surveys: Enables creation of surveys in multiple languages.
- Integrations: Offers over 20 premium integrations with tools like Salesforce, HubSpot, and Zapier.
- Data Export: Allows exporting survey data for analysis.
Pricing
Zonka Feedback offers a Starter plan at $33 per month, which includes unlimited responses and two device licenses. The Advanced plan starts at $54 per month, offering additional features like five device licenses and more user seats. Enterprise plans are available with custom pricing based on specific needs. (crozdesk.com)
Pros and Cons
Pros:
- Offers a low-cost entry point with the Starter plan.
- Provides a wide range of survey channels, including offline options.
- Supports multilingual surveys, beneficial for diverse customer bases.
Cons:
- Some advanced features are only available in higher-tier plans.
- Limited integrations compared to some competitors.
Best-Fit Customer Profile
Zonka Feedback is suitable for businesses looking for an affordable survey tool with a variety of survey channels, including offline options, and who require multilingual support.
Side-by-Side Comparison
| Feature | Survicate | Zonka Feedback |
|---|---|---|
| Survey Channels | Email, Website, In-Product, Intercom Messenger | Email, SMS, WhatsApp, Kiosks, Web, In-App, Offline |
| Survey Logic | Branch Logic | Logic-Based Surveys |
| Multilingual | Yes | Yes |
| Integrations | Over 25 native integrations | Over 20 premium integrations |
| Data Export | Yes | Yes |
| Pricing | Free plan; Paid plans start at $89/month | Starter plan at $33/month; Advanced plan at $54/month |
Which to Choose
When deciding between Survicate and Zonka Feedback for your Shopify store, consider the following:
- Budget Constraints: If cost is a primary concern, Zonka Feedback's Starter plan offers a more affordable entry point.
- Survey Channel Requirements: If you need a variety of survey channels, including offline options, Zonka Feedback provides a broader range.
- Integration Needs: If seamless integration with a wide array of tools is essential, Survicate's extensive integrations may be more suitable.
- Multilingual Support: Both platforms offer multilingual surveys, which is beneficial for reaching a diverse customer base.
Evaluate your specific needs and resources to determine which platform aligns best with your business objectives.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
