Fairing is known primarily for its post-purchase attribution surveys and strong analytics integrations with Shopify stores. Still, many Shopify merchants seek alternatives to Fairing due to pricing, feature limitations, or the need for different survey types beyond post-purchase attribution. This article examines viable fairing alternatives for Shopify stores by comparing their features, pricing, usability, integrations, and customer support to help merchants decide which tool suits their needs best.
Why Look Beyond Fairing?
Fairing focuses on post-purchase surveys to track attribution, offering deep analytics connections with Shopify and other marketing platforms. However, its pricing and functionality may not fit every store, especially those wanting a broader range of survey options like on-site or exit-intent surveys, or more affordable entry points. Alternatives vary from simpler, cost-effective apps to those with more comprehensive survey capabilities.
Top Fairing Alternatives for Shopify Stores: Features, Pricing, and Use Cases
1. SatisMeter
Summary
SatisMeter specializes in customer satisfaction and Net Promoter Score (NPS) surveys with Shopify integration. It offers in-app and email survey delivery with strong analytics and feedback segmentation.
Key Features
- NPS, CSAT, and CES survey types
- Multi-channel distribution: email, in-app, and web
- Real-time analytics and response segmentation
- Integrates with Shopify, Slack, and CRMs
Pricing
- Free plan with basic features and up to 200 responses/month
- Paid plans start at $49/month for 2,000 responses
- Custom enterprise pricing available
Pros
- User-friendly interface
- Flexible survey deployment options
- Good Shopify integration and real-time feedback
- Strong customer support
Cons
- Pricing can escalate quickly with response volume
- Focused mainly on satisfaction surveys, less on attribution
Best For
Stores prioritizing customer satisfaction insights over marketing attribution, needing multiple channels to collect feedback without complex setup.
2. POWR Survey
Summary
POWR Survey is a versatile survey app with various question types and display options, including popups and embedded surveys, catering to broader feedback needs beyond post-purchase attribution.
Key Features
- Variety of question types: multiple choice, rating, text
- Survey display options: popup, embedded, floating bar
- Conditional logic for survey flows
- Shopify app store native integration
Pricing
- Free plan with limited customization and 50 responses/month
- Paid plans start at $4.49/month for 500 responses
- Higher plans available with advanced features
Pros
- Affordable entry pricing
- Easy to set up and customize
- Wide question type selection
- Good integration with Shopify
Cons
- Limited analytics and reporting compared to Fairing
- Customer support mixed in reviews
Best For
Small to medium stores needing basic, affordable surveys that are easy to set up and customize without deep analytics requirements.
3. Retently
Summary
Retently is an NPS-focused survey app with robust Shopify integration and advanced reporting, designed for stores looking to monitor customer loyalty and retention.
Key Features
- NPS surveys with automated follow-ups
- Detailed analytics and trend reports
- Shopify data integration for customer segmentation
- API access and CRM integrations
Pricing
- Starts at $50/month for up to 2,000 survey responses
- Enterprise plans available with custom pricing
Pros
- Strong NPS and loyalty focus
- Automation of feedback collection and follow-up
- Good Shopify integration for segmented insights
Cons
- Higher price point than some alternatives
- Limited survey types beyond NPS
Best For
Mid-sized to large stores focused on measuring and improving customer loyalty using NPS.
4. Wootric
Summary
Wootric offers a streamlined experience for NPS and customer feedback surveys integrated with Shopify and other platforms. It emphasizes ease of use and automation.
Key Features
- NPS, CSAT, and CES surveys
- Multi-channel distribution: email, web, mobile apps
- AI-driven sentiment analysis and feedback tagging
- Integration with Shopify, Salesforce, HubSpot
Pricing
- Free plan for up to 100 responses/month
- Paid plans start at $89/month for 1,000 responses
- Custom enterprise pricing
Pros
- Easy setup and user-friendly UI
- Automated feedback analysis
- Broad integration capabilities
Cons
- Higher cost relative to feature set
- Limited customization on lower plans
Best For
Stores wanting automated sentiment analysis alongside customer loyalty measurement with multi-channel feedback.
5. Typeform
Summary
Typeform is a flexible survey and form builder used widely across industries. It supports custom-built surveys with conditional logic, multiple question types, and integration options, including Shopify.
Key Features
- Drag-and-drop survey builder
- Conditional logic and branching
- Wide range of question types and media embedding
- Integrations with Shopify via third-party tools (Zapier)
Pricing
- Free plan with basic features and 10 questions per form
- Essentials plan starts at $25/month with unlimited questions
- Higher plans include advanced logic and integrations
Pros
- High customization and engaging survey experience
- Strong design and UX
- Flexible question and media support
Cons
- No native Shopify integration; requires Zapier or manual setup
- More general-purpose, less Shopify-specific features
Best For
Stores needing highly customized surveys beyond attribution or NPS, willing to manage integrations separately.
Fairing Pricing?
Fairing's pricing is relatively premium, reflecting its specialized post-purchase survey and attribution focus. It typically offers a base plan starting around $99/month, with tiered pricing increasing based on survey volume and features such as multi-platform analytics integration. No free plan is offered, which can be a barrier for smaller stores. This information can be confirmed on Fairing's official Shopify app store listing or website.
Fairing Reviews?
Fairing has solid reviews for providing actionable post-purchase attribution data and smooth Shopify integration. Ratings often highlight its depth of analytics and ease of tracking customer acquisition sources post-sale. Common criticisms include its higher cost and limited survey types restricted mostly to post-purchase rather than broader customer feedback. Review counts are moderate with around 50-60 ratings averaging between 4.0 to 4.5 stars on Shopify app store and third-party review sites.
Fairing Competitors?
Competitors to Fairing primarily include survey tools that extend beyond post-purchase attribution into customer satisfaction, NPS, or general feedback collection. SatisMeter, Retently, and Wootric compete on loyalty and satisfaction metrics. POWR and Typeform offer more flexible and affordable survey tools for broader use cases. Each alternative comes with trade-offs in cost, survey types, and analytics depth.
Feature and Pricing Comparison Table
| App | Core Focus | Pricing Start | Survey Types | Shopify Integration | Analytics & Reporting | Support & Documentation | Best Fit |
|---|---|---|---|---|---|---|---|
| Fairing | Post-purchase attribution | $99/month | Post-purchase surveys | Native, deep analytics | Detailed attribution reports | Good support, moderate docs | Stores needing attribution data |
| SatisMeter | NPS and satisfaction | Free / $49/month | NPS, CSAT, CES | Native integration | Real-time analytics | Strong support & docs | Satisfaction focused stores |
| POWR | General purpose surveys | Free / $4.49/month | Multiple choice, rating | Native | Basic analytics | Mixed reviews | Budget-conscious & flexible use |
| Retently | NPS & loyalty | $50/month | NPS | Native | Advanced reporting | Solid support | Mid-large stores, loyalty focus |
| Wootric | NPS and sentiment analysis | Free / $89/month | NPS, CSAT, CES | Native, multi-platform | AI sentiment analysis | Good documentation | Automated feedback analysis |
| Typeform | Customizable surveys/forms | Free / $25/month | Highly customizable | Via Zapier or APIs | Depends on integration | Extensive docs | Highly customized surveys |
Situational Recommendations
- For stores focused strictly on post-purchase attribution surveys with direct Shopify analytics, Fairing remains a strong performer despite cost.
- If your priority is to measure customer loyalty and retention with NPS surveys, SatisMeter and Retently offer specialized tools with solid Shopify integration.
- For budget-conscious businesses wanting flexible survey types with easy setup, POWR Survey is a reasonable choice, albeit with less detailed analytics.
- Stores interested in automated sentiment analysis combined with loyalty surveys should consider Wootric, balancing ease of use with advanced analytics.
- When a store requires highly customized, engaging surveys beyond Shopify native integration, Typeform provides unmatched flexibility, although with more setup work.
For a wider view on Shopify survey apps, check out Best Shopify survey apps for Shopify stores (2026) and POWR Alternatives: Shopify survey apps Compared.
Worth a Look: Zigpoll
Zigpoll is another Shopify survey app worth mentioning. It supports post-purchase, on-site, and exit-intent surveys, providing diverse feedback methods beyond attribution alone. If your survey needs extend across various customer touchpoints, Zigpoll is a practical option to consider alongside the choices detailed here.
This evaluation should help Shopify store owners choose among fairing alternatives for Shopify stores based on their specific feedback collection goals, budget, and technical requirements. No single tool suits every need, but selecting with clear criteria in mind narrows the field effectively.
