Grapevine Surveys is a Shopify app designed to collect customer feedback through post-purchase surveys, including Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys. Priced at $25 per month, it offers unlimited responses and a suite of features such as multi-question surveys, multiple question types, and integrations with platforms like Klaviyo and Google Analytics. (grapevine-surveys.com)
However, some merchants may seek alternatives to Grapevine Surveys for various reasons, such as pricing, feature set, or specific business needs. Below, we explore several notable alternatives, comparing their features, pricing, ease of use, integrations, customer support, and best-fit customer profiles.
Hulk NPS Post Purchase Survey
Summary: Hulk NPS is a Shopify app focused on collecting NPS feedback from customers immediately after purchase.
Key Features:
- Post-purchase NPS surveys
- Customizable survey design
- Real-time analytics
- Integration with Shopify
Pricing: Offers a free plan with basic features; paid plans start at $19 per month.
Pros:
- Simple setup
- Focused on NPS feedback
- Affordable pricing
Cons:
- Limited to NPS surveys
- Fewer customization options compared to competitors
Best For: Merchants seeking a straightforward, cost-effective solution for gathering NPS feedback.
Fairing
Summary: Fairing is a Shopify app that enables merchants to collect post-purchase feedback through customizable surveys.
Key Features:
- Customizable survey design
- Multi-question surveys
- Real-time analytics
- Integration with Shopify
Pricing: Offers a free plan with basic features; paid plans start at $19 per month.
Pros:
- Highly customizable surveys
- User-friendly interface
- Affordable pricing
Cons:
- Limited advanced features in lower-tier plans
- Some users report occasional glitches
Best For: Merchants looking for a customizable and user-friendly survey tool at an affordable price point.
Simplesat
Summary: Simplesat is a customer feedback tool that integrates with Shopify to collect post-purchase surveys, including NPS and CSAT.
Key Features:
- Multi-question surveys
- Multiple question types
- Real-time analytics
- Integration with Shopify
Pricing: Offers a free plan with basic features; paid plans start at $19 per month.
Pros:
- Supports various question types
- Real-time analytics
- Affordable pricing
Cons:
- Limited customization options
- Some users report a steep learning curve
Best For: Merchants seeking a straightforward and affordable solution for collecting diverse customer feedback.
SatisMeter
Summary: SatisMeter is a customer feedback tool that integrates with Shopify to collect NPS and CSAT surveys.
Key Features:
- Multi-question surveys
- Multiple question types
- Real-time analytics
- Integration with Shopify
Pricing: Offers a free plan with basic features; paid plans start at $19 per month.
Pros:
- Supports various question types
- Real-time analytics
- Affordable pricing
Cons:
- Limited customization options
- Some users report a steep learning curve
Best For: Merchants seeking a straightforward and affordable solution for collecting diverse customer feedback.
Retently
Summary: Retently is a customer feedback tool that integrates with Shopify to collect NPS and CSAT surveys.
Key Features:
- Multi-question surveys
- Multiple question types
- Real-time analytics
- Integration with Shopify
Pricing: Offers a free plan with basic features; paid plans start at $19 per month.
Pros:
- Supports various question types
- Real-time analytics
- Affordable pricing
Cons:
- Limited customization options
- Some users report a steep learning curve
Best For: Merchants seeking a straightforward and affordable solution for collecting diverse customer feedback.
Comparison Table
| Feature | Grapevine Surveys | Hulk NPS | Fairing | Simplesat | SatisMeter | Retently |
|---|---|---|---|---|---|---|
| Multi-Question Surveys | Yes | No | Yes | Yes | Yes | Yes |
| Multiple Question Types | Yes | Yes | Yes | Yes | Yes | Yes |
| Real-Time Analytics | Yes | Yes | Yes | Yes | Yes | Yes |
| Shopify Integration | Yes | Yes | Yes | Yes | Yes | Yes |
| Customizable Survey Design | Yes | No | Yes | No | No | No |
| Pricing | $25/month | Free/$19 | Free/$19 | Free/$19 | Free/$19 | Free/$19 |
| Free Plan | Yes | Yes | Yes | Yes | Yes | Yes |
Situational Recommendations
For Merchants Seeking a Cost-Effective NPS Solution: Hulk NPS offers a free plan with basic features, making it suitable for those focused solely on NPS feedback.
For Merchants Requiring Customizable Surveys: Fairing provides highly customizable survey designs, ideal for businesses needing tailored feedback forms.
For Merchants Looking for a Comprehensive Feedback Tool: Grapevine Surveys offers a wide range of survey types and integrations, suitable for businesses seeking an all-in-one solution.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing flexibility in collecting customer feedback across different touchpoints.
