ReConvert is a Shopify app designed to enhance post-purchase experiences by offering features like thank-you page customization, survey widgets, and upsell tools. Merchants seeking alternatives to ReConvert for Net Promoter Score (NPS) surveys have several options tailored to various needs. Below is an objective comparison of notable NPS survey software suitable for online stores.
1. SurveySparrow
Summary
SurveySparrow provides a versatile survey platform with a focus on NPS surveys, offering customizable templates and multi-channel distribution.
Key Features
- Multi-Channel Surveys: Distribute surveys via email, SMS, web links, and embedded widgets.
- Customizable Templates: Tailor survey questions and design to align with brand identity.
- Automated Workflows: Set up triggers for survey distribution based on customer actions.
- Real-Time Analytics: Monitor responses and analyze data through a user-friendly dashboard.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume, with a free tier available for basic features. Paid plans scale with the number of responses and advanced features required.
Pros
- Flexibility: Supports various survey distribution methods, accommodating different customer touchpoints.
- Customization: High degree of customization for surveys to match brand aesthetics.
- Automation: Automated workflows streamline survey deployment and follow-ups.
Cons
- Complexity: The extensive feature set may require a learning curve for new users.
- Pricing: Advanced features are available only in higher-tier plans, which may be cost-prohibitive for smaller businesses.
Best For
Businesses seeking a flexible and customizable survey platform capable of multi-channel distribution and automation.
2. Jotform
Summary
Jotform is an online form builder that includes NPS survey templates, enabling easy creation and deployment of surveys.
Key Features
- Drag-and-Drop Builder: Intuitive interface for creating surveys without coding.
- Pre-Built Templates: Access to a variety of NPS survey templates for quick setup.
- Conditional Logic: Customize survey flow based on user responses.
- Integrations: Connect with platforms like Google Sheets, Salesforce, and more.
Pricing Approach
Jotform provides a free tier with basic features and paid plans that scale based on form submissions and storage requirements.
Pros
- Ease of Use: User-friendly interface suitable for non-technical users.
- Affordability: Competitive pricing with a generous free tier.
- Integration: Wide range of integrations with third-party applications.
Cons
- Limited Advanced Features: Some advanced functionalities are restricted to higher-tier plans.
- Design Limitations: Customization options may be limited compared to specialized survey tools.
Best For
Small to medium-sized businesses needing an easy-to-use, cost-effective solution for creating and managing NPS surveys.
3. Delighted
Summary
Delighted specializes in collecting customer feedback through NPS surveys, offering real-time insights and integrations with various platforms.
Key Features
- Multi-Channel Surveys: Deploy surveys via email, web links, and in-app prompts.
- Real-Time Reporting: Access immediate feedback and analytics.
- Integrations: Connect with tools like Slack, Salesforce, and Zendesk.
- Automated Feedback Loops: Set up automated responses based on survey results.
Pricing Approach
Delighted offers tiered pricing based on the number of responses and features required, with a free trial available for evaluation.
Pros
- Specialization: Focused on NPS surveys, providing in-depth insights into customer loyalty.
- Real-Time Data: Immediate access to feedback facilitates prompt action.
- Integrations: Seamless connections with popular business tools enhance workflow efficiency.
Cons
- Limited Survey Types: Primarily focused on NPS, lacking support for other survey methodologies.
- Pricing: Higher-tier plans may be expensive for smaller businesses.
Best For
Companies aiming to specialize in NPS surveys to gauge customer loyalty and satisfaction.
4. Zonka Feedback
Summary
Zonka Feedback is a multi-channel customer feedback platform that includes NPS surveys, offering real-time analytics and AI-driven insights.
Key Features
- Multi-Channel Surveys: Collect feedback via email, SMS, web links, and in-app prompts.
- AI-Powered Analytics: Utilize artificial intelligence to analyze feedback and identify trends.
- Customizable Surveys: Design surveys with various question types and logic.
- Integrations: Connect with platforms like Salesforce, Zendesk, and more.
Pricing Approach
Zonka Feedback offers tiered pricing based on the number of responses and features, with a free trial available.
Pros
- AI Insights: Advanced analytics provide deeper understanding of customer sentiments.
- Customization: Flexible survey design options to match business needs.
- Multi-Channel Support: Reach customers through various channels for comprehensive feedback.
Cons
- Complexity: The extensive feature set may be overwhelming for new users.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
