Retently is a customer experience management platform specializing in NPS, CSAT, and CES surveys tailored for e-commerce businesses. While it offers robust features, some users seek alternatives that better align with their specific needs, such as pricing constraints, integration flexibility, or expanded survey capabilities. In this article, we'll explore several Retently alternatives, comparing their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
1. SurveySparrow
Summary
SurveySparrow is a versatile survey platform that supports NPS, CSAT, and CES surveys, along with a variety of other survey types. It offers multi-channel distribution, including email, SMS, and web links, and provides advanced analytics and reporting features.
Key Features
- Survey Types: NPS, CSAT, CES, and more.
- Distribution Channels: Email, SMS, web links, and in-app surveys.
- Analytics: Real-time reporting, trend analysis, and benchmarking.
- Customization: Survey branding, personalization, and A/B testing.
- Integrations: Zapier, HubSpot, Salesforce, and more.
Pricing Approach
SurveySparrow offers tiered pricing based on response volume and features. They provide a free trial, allowing users to explore the platform before committing. For detailed pricing information, it's best to visit their pricing page.
Pros
- Multi-Channel Support: Reach customers through various channels.
- Advanced Analytics: Gain deep insights into customer feedback.
- Customization: Tailor surveys to match your brand.
Cons
- Complexity: Some users may find the platform's extensive features overwhelming.
- Pricing: Higher tiers can be expensive for small businesses.
Best For
Businesses seeking a comprehensive survey platform with multi-channel distribution and advanced analytics capabilities.
2. Jotform
Summary
Jotform is an online form builder that includes survey capabilities, allowing users to create NPS, CSAT, and CES surveys. It offers a user-friendly interface with drag-and-drop functionality and integrates with various platforms.
Key Features
- Survey Types: NPS, CSAT, CES, and custom forms.
- Customization: Themes, widgets, and conditional logic.
- Integrations: Google Sheets, Dropbox, Salesforce, and more.
- Collaboration: Team collaboration features for form creation.
- Security: HIPAA compliance and data encryption.
Pricing Approach
Jotform offers a free tier with limited submissions and storage. Paid plans are tiered based on submission limits, storage, and features. For current pricing details, refer to their pricing page.
Pros
- Ease of Use: Intuitive form builder suitable for non-technical users.
- Flexibility: Create a wide range of forms beyond surveys.
- Integrations: Connect with numerous third-party applications.
Cons
- Limited Survey Features: Lacks some advanced survey-specific functionalities.
- Design Limitations: Customization options may be limited compared to dedicated survey platforms.
Best For
Organizations needing a versatile form builder with basic survey capabilities and a focus on ease of use.
3. Qualtrics
Summary
Qualtrics is an experience management platform offering comprehensive survey tools, including NPS, CSAT, and CES surveys. It provides advanced analytics, reporting, and integration capabilities suitable for large enterprises.
Key Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Analytics: Advanced reporting, trend analysis, and benchmarking.
- Customization: Survey branding, personalization, and A/B testing.
- Integrations: Salesforce, SAP, Microsoft Dynamics, and more.
- Security: Enterprise-grade security and compliance.
Pricing Approach
Qualtrics offers customized pricing based on the organization's size and requirements. Prospective customers should contact Qualtrics directly for a tailored quote.
Pros
- Comprehensive Features: Offers a wide range of survey and analytics tools.
- Enterprise Focused: Designed to meet the needs of large organizations.
- Integration Capabilities: Seamless integration with various enterprise systems.
Cons
- Complexity: May be overwhelming for smaller businesses or those new to survey platforms.
- Cost: Pricing may be prohibitive for small to mid-sized companies.
Best For
Large enterprises requiring a comprehensive and customizable survey platform with advanced analytics and integration capabilities.
4. Survicate
Summary
Survicate is a customer feedback platform that offers NPS, CSAT, and CES surveys, along with on-site and in-app surveys. It provides advanced targeting and segmentation features, making it suitable for businesses seeking detailed customer insights.
Key Features
- Survey Types: NPS, CSAT, CES, and custom surveys.
- Distribution Channels: On-site,
Worth a Look: Zigpoll
If you're evaluating options for customer feedback platforms, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup. It tends to suit merchants who want flexible survey types in one place without enterprise pricing.
