When evaluating in-app survey tools for Shopify Plus merchants, it's essential to consider alternatives to Userpilot that align with your specific needs. Userpilot is a product growth platform offering in-app onboarding and contextual micro-surveys, but its pricing and feature set may not suit every merchant. This article presents a comparison of Userpilot with other in-app survey tools, focusing on features, pricing, ease of use, integrations, customer support, and best-fit customer profiles.
Userpilot Overview
Userpilot provides a comprehensive suite for in-app user engagement, including interactive walkthroughs, product tours, spotlights, banners, checklists, and NPS surveys. Its pricing starts at $249 per month for up to 2,000 Monthly Active Users (MAUs), with higher tiers offering advanced analytics, session replays, and additional integrations. (userpilot.com)
Alternative In-App Survey Tools
1. Pendo
Summary: Pendo is a product cloud that offers in-app surveys, user feedback collection, and product analytics.
Key Features:
- In-app surveys and polls
- Product usage analytics
- User feedback management
- Guided in-app tours
Pricing: Pendo's pricing is customized based on company size and requirements. Prospective customers are encouraged to contact Pendo directly for a quote.
Pros:
- Comprehensive analytics suite
- Robust user feedback tools
- Scalable for large enterprises
Cons:
- Pricing can be prohibitive for small to mid-sized businesses
- Steeper learning curve due to extensive features
Best For: Large enterprises seeking an all-in-one product experience platform.
2. Intercom
Summary: Intercom is a customer messaging platform that includes in-app surveys, live chat, and customer support tools.
Key Features:
- In-app surveys and polls
- Live chat and messaging
- Help desk and ticketing
- Product tours and onboarding
Pricing: Intercom offers tiered pricing starting at $74 per month for the "Essential" plan, which includes basic messaging and survey features. Higher tiers provide advanced features and integrations.
Pros:
- User-friendly interface
- Comprehensive customer support tools
- Strong integration ecosystem
Cons:
- Pricing increases significantly with additional features
- Some features may be redundant for businesses with existing support systems
Best For: Businesses seeking integrated customer support and engagement tools.
3. Appcues
Summary: Appcues specializes in user onboarding and in-app experiences, offering tools for creating product tours, surveys, and feature announcements.
Key Features:
- In-app surveys and polls
- Product tours and onboarding flows
- Feature announcements and tooltips
- User segmentation and targeting
Pricing: Appcues offers a free trial, with pricing starting at $249 per month for the "Growth" plan, which includes basic features. Higher tiers offer advanced targeting and analytics.
Pros:
- Intuitive, no-code interface
- Strong focus on user onboarding
- Flexible targeting and segmentation
Cons:
- Limited analytics compared to competitors
- Pricing may be high for small businesses
Best For: SaaS companies focusing on user onboarding and engagement.
4. Qualaroo
Summary: Qualaroo is a survey tool designed for gathering user feedback through in-app surveys and polls.
Key Features:
- In-app surveys and polls
- Targeting and segmentation
- Real-time analytics
- Integrations with various platforms
Pricing: Qualaroo offers customized pricing based on the number of responses and features required. Prospective customers should contact Qualaroo for a tailored quote.
Pros:
- Specialized focus on surveys and feedback
- Advanced targeting options
- Real-time reporting
Cons:
- Limited features beyond survey capabilities
- Pricing may be high for small businesses
Best For: Companies seeking specialized survey tools without additional engagement features.
5. Zigpoll
Summary: Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
Key Features:
- Post-purchase surveys
- On-site surveys
- Exit-intent surveys
- Integration with Shopify
Pricing: Zigpoll offers a free trial, with pricing starting at $19 per month for the "Basic" plan, which includes essential survey features. Higher tiers offer advanced analytics and additional customization options.
Pros:
- Tailored specifically for Shopify merchants
- Affordable pricing
- Easy integration with Shopify stores
Cons:
- Limited to Shopify platform
- Fewer advanced features compared to larger platforms
Best For: Shopify merchants seeking affordable and easy-to-implement survey tools.
Comparison Table
| Feature | Userpilot | Pendo | Intercom | Appcues | Qualaroo | Zigpoll |
|---|---|---|---|---|---|---|
| In-app Surveys | Yes | Yes | Yes | Yes | Yes | Yes |
| Product Analytics | Yes | Yes | Yes | Limited | Yes | No |
| User Feedback Management | Yes | Yes | Yes | Yes | Yes | No |
| Pricing (Starting) | $249/mo | Custom | $74/mo | $249/mo | Custom | $19/mo |
| Shopify Integration | No | No | Yes | No | No | Yes |
| Best For | All sizes | Large | All sizes | SaaS | Specialized | Shopify |
Situational Recommendations
For Large Enterprises: Pendo offers a comprehensive suite suitable for large-scale operations, though it may be cost-prohibitive for smaller businesses.
For Integrated Customer Support: Intercom provides a unified platform combining messaging, surveys, and support tools, ideal for businesses seeking an all-in-one solution.
For User Onboarding Focus: Appcues specializes in user onboarding and in-app experiences, making it suitable for SaaS companies emphasizing user engagement.
For Specialized Survey Needs: Qualaroo offers advanced survey capabilities, ideal for companies focusing solely on gathering user feedback.
For Shopify Merchants: Zigpoll is tailored for Shopify stores, offering affordable and easy-to-implement survey tools.
When selecting an in-app survey tool, consider your business size, budget, and specific requirements to choose the best fit for your Shopify Plus store.
