When evaluating customer review platforms for Shopify stores, Trustmary, Growave, and Stamped.io are frequently compared. Each offers distinct features tailored to different business needs.
Core Features and Functionality
| Feature | Trustmary | Growave | Stamped.io |
|---|---|---|---|
| Review Collection | NPS surveys converted into testimonials | Photo reviews, Q&A, review request emails, SEO-rich snippets | Photo and video reviews, Q&A, review request emails, AI sentiment analysis |
| Loyalty Programs | Not available | Points-based rewards, referral programs, VIP tiers, gift cards | Points-based rewards, referral programs, VIP tiers, gift cards |
| Feedback Mechanisms | NPS surveys | Reviews, wishlists, Instagram UGC | Reviews, NPS surveys, loyalty programs |
Pricing and Value
| Plan Type | Trustmary | Growave | Stamped.io |
|---|---|---|---|
| Entry-Level | $290/month (Starter) | $49/month (Entry) | Free (limited features) |
| Mid-Tier | $390/month (Business) | $199/month (Growth) | $29/month (Growth) |
| Enterprise | $590/month (Pro) | $499/month (Plus) | Custom pricing |
Ease of Setup and Use
Trustmary: Offers a straightforward setup, especially for teams focused on collecting NPS and turning positive feedback into testimonials. (zigpoll.com)
Growave: Provides an all-in-one marketing platform with a user-friendly interface, though some users report a steeper learning curve due to its comprehensive features. (trustradius.com)
Stamped.io: Known for its ease of setup, particularly for small businesses seeking quick implementation. (g2.com)
Integrations
Trustmary: Supports importing reviews from platforms like Google, Facebook, G2, Capterra, TripAdvisor, and Yelp. (trustmary.com)
Growave: Integrates with Shopify POS, email and SMS platforms (Klaviyo, Attentive, Omnisend, Postscript), subscriptions (Recharge, Loop), Gorgias, and more. (growave.io)
Stamped.io: Integrates with Shopify, Klaviyo, Attentive, Gorgias, and more. (website.stamped.io)
Customer Support and Documentation
Trustmary: Provides support through email and a comprehensive help center. (trustmary.com)
Growave: Offers 24/7 email, chat, and phone support, along with a dedicated customer success manager for higher-tier plans. (growave.io)
Stamped.io: Provides email and in-app support, with a help center and support team available seven days a week. (website.stamped.io)
Best-Fit Customer Profile
Trustmary: Ideal for businesses seeking to convert positive customer feedback into testimonials, particularly through NPS surveys. (zigpoll.com)
Growave: Suited for small to medium-sized stores looking for an all-in-one marketing platform that includes reviews, loyalty programs, wishlists, and Instagram UGC. (zigpoll.com)
Stamped.io: Best for businesses needing a combination of reviews, surveys, and loyalty tools, with a flexible pricing structure accommodating growing e-commerce operations. (zigpoll.com)
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
