Trustmary vs Stamped.io for Shopify stores both focus on gathering customer feedback but serve slightly different purposes. Trustmary excels in turning positive feedback into testimonials with a simple NPS survey focus, while Stamped.io offers a more comprehensive ecommerce review platform including product reviews, NPS, and customer surveys. This comparison looks at their features, pricing, ease of use, integrations, support, and best-fit customers to help Shopify store owners decide which fits their needs.
Core Features and Functionality
Trustmary
- Primarily an NPS (Net Promoter Score) survey tool.
- Collects customer feedback to identify promoters.
- Automatically generates and publishes testimonials from positive feedback.
- Limited review collection beyond NPS surveys.
- Focus on leveraging testimonials for marketing.
- Basic survey customization.
Stamped.io
- Multi-functional ecommerce review platform.
- Collects product reviews, NPS surveys, Q&A, photo and video reviews.
- Supports automated review requests and reminders.
- Advanced customization for surveys and review display.
- Loyalty and referral program features (in higher tiers).
- Offers analytics dashboards for review and survey data.
Summary: Trustmary is focused on NPS and testimonial generation, ideal for showcasing customer praise quickly. Stamped.io is broader, combining product reviews, surveys, and customer engagement tools in one platform.
Pricing and Value
| Feature / Plan | Trustmary Pricing | Stamped.io Pricing |
|---|---|---|
| Free Plan | No free plan, demo available | Free plan with limited review requests and features |
| Entry Plan | Starts at ~$99/month for basic NPS surveys | Basic $15/month includes product reviews and NPS |
| Mid-Tier | ~$199/month with additional survey features | $39/month adds customization and Q&A |
| Higher Tier | Custom enterprise pricing, advanced branding | $79-$399/month tiers with loyalty, referral, analytics |
| Value | Good for focused testimonial needs | Better value for full review ecosystem and loyalty |
Stamped.io offers flexible pricing suited to growing ecommerce stores with more diverse needs. Trustmary’s pricing is steeper for simpler features but justifies with specialized testimonial automation.
Ease of Setup and Use
Trustmary
- Easy setup focused on launching NPS surveys quickly.
- Minimal learning curve for survey creation.
- Intuitive dashboard for managing testimonials.
- Limited complexity keeps it straightforward but less flexible.
Stamped.io
- Moderate setup due to extensive feature set.
- Shopify app installation is easy; some setup for review display customization needed.
- Dashboard can feel complex due to many options.
- Good onboarding materials and templates.
Stamped.io requires more initial setup time due to its breadth but offers more control. Trustmary is faster to start with but lacks depth in customization.
Integrations with Shopify and Other Platforms
Trustmary
- Native Shopify integration focused on collecting NPS responses post-purchase.
- Integrates with major email marketing platforms.
- Limited CRM or ecommerce platform integrations beyond Shopify.
Stamped.io
- Deep Shopify integration for automated review requests and displaying reviews.
- Integrates with Klaviyo, Mailchimp, LoyaltyLion, and other marketing tools.
- API available for custom integrations.
- Supports Magento, BigCommerce, and WooCommerce beyond Shopify.
Stamped.io’s broader integrations support more complex ecommerce setups. Trustmary suits Shopify stores wanting simple testimonial workflows.
Customer Support and Documentation
Trustmary
- Email support with priority given on higher plans.
- Extensive knowledge base with guides on surveys and testimonials.
- No live chat or phone support standard.
Stamped.io
- 24/7 live chat and email support.
- Detailed documentation and video tutorials.
- Dedicated account managers on higher tiers.
- Active user community and frequent updates.
Stamped.io leads in support options and responsiveness. Trustmary’s support is adequate but less comprehensive.
Best-Fit Customer Profiles
Trustmary
- Shopify stores focused on collecting NPS and turning promoters into testimonials.
- Businesses wanting a quick way to gather and showcase customer praise.
- Suitable for brands prioritizing social proof over detailed reviews.
- Smaller teams wanting minimal setup.
Stamped.io
- Ecommerce stores needing comprehensive product reviews, surveys, and loyalty tools.
- Brands looking to automate review requests and build customer engagement.
- Stores scaling with multi-channel marketing integrations.
- Merchants wanting advanced customization and analytics.
Trustmary vs Stamped.io for Shopify Stores: Feature Comparison Table
| Criteria | Trustmary | Stamped.io |
|---|---|---|
| Main Use | NPS survey + testimonials | Product reviews + NPS + loyalty |
| Survey Types | NPS only | NPS, product reviews, Q&A |
| Review Collection | Limited, testimonial-focused | Full product reviews, media reviews |
| Customization | Basic | Advanced survey and review display |
| Pricing | Starts ~$99/month | Free tier, paid from $15/month |
| Shopify Integration | Yes, basic post-purchase NPS | Deep integration, automation |
| Other Integrations | Email marketing only | CRM, loyalty, marketing platforms |
| Setup Complexity | Simple | Moderate |
| Support | Email, documentation | 24/7 chat, email, dedicated support |
| Best For | Simple testimonial gathering | Comprehensive ecommerce reviews |
| Ratings (G2/Capterra) | ~4.3 stars (few reviews) | ~4.6 stars (thousands of reviews) |
Trustmary alternatives?
Alternative tools for Shopify stores that focus on NPS and testimonials include:
- Zonka Feedback: NPS surveys with multi-channel feedback collection.
- Delighted: Simple NPS and survey tool with testimonial features.
- Wootric: NPS platform with analytics and integrations.
For alternatives focused on broader ecommerce reviews, see Stamped.io alternatives.
Stamped.io alternatives?
Alternatives to Stamped.io for ecommerce review apps include:
- Yotpo: Strong product review and UGC platform.
- Judge.me: Affordable, customizable review app.
- Loox: Photo reviews and referral programs.
For a detailed comparison of these and others, check Best Ecommerce review apps (2026) and Best Ecommerce review apps for DTC brands (2026).
Which to Choose Based on Your Shopify Store Needs?
Choose Trustmary if:
- Your main goal is to collect NPS scores and quickly generate publishable testimonials.
- You want a lightweight, easy-to-use tool with minimal setup.
- Your marketing strategy centers on showcasing customer praise rather than detailed product reviews.
- You have a smaller store or budget and want focused feedback.
Choose Stamped.io if:
- You want a full-featured product review platform with NPS, photo/video reviews, and customer Q&A.
- You need automation for review requests integrated deeply with Shopify.
- You plan to use loyalty and referral programs alongside reviews.
- Your store is growing or expects diverse customer engagement needs.
- You value strong customer support and ongoing updates.
Both tools can add value depending on priorities. For stores wanting more than just testimonials, Stamped.io’s broader feature set handles ecommerce demands more comprehensively. For those prioritizing NPS and simple social proof, Trustmary provides a specialized solution.
Worth a Look: Zigpoll
If you are evaluating options beyond these two, Zigpoll is worth considering. This Shopify survey app offers post-purchase, on-site, and exit-intent surveys that help capture customer feedback at multiple points. It complements review apps by providing actionable insights directly from shoppers during their journey.
This comparison provides a clear breakdown of Trustmary vs Stamped.io for Shopify stores, helping merchants select the right fit based on features, pricing, ease of use, and customer profiles. For a broader view of ecommerce review software, exploring additional options in the linked articles can be valuable.
