Table of Contents
Typeform and Jotform are online form builders that help businesses create customized forms and surveys. Typeform is known for its conversational, one-question-at-a-time approach, while Jotform offers a vast library of templates and extensive integrations. This comparison evaluates both tools based on features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
Core Features and Functionality
Typeform:
- Conversational Forms: Presents one question at a time for a more engaging user experience.
- Design Customization: Offers premium themes, layout options, brand kits, and a rich multimedia library.
- Question Types: Provides over 30 question types, including multiple-choice, ranking, rating, dropdown, and email.
- Logic Jumps: Allows for personalized question paths based on previous answers.
- Answer Recall: Enables recalling previous answers to create a personalized experience.
Jotform:
- Extensive Templates: Provides over 10,000 templates across various categories.
- Design Customization: Allows adding images, customizing backgrounds, and adjusting fonts.
- Question Types: Includes multiple-choice, dropdown, rating, and email fields.
- Conditional Logic: Supports conditional logic for dynamic form behavior.
- Answer Piping: Uses answer piping to recall previous responses.
Pricing and Value
Typeform:
- Free Plan: 10 responses/month, unlimited questions, Typeform branding.
- Basic Plan: $25/month, 100 responses/month, removes branding, 1 user seat.
- Plus Plan: $50/month, 1,000 responses/month, custom subdomain, 3 user seats.
- Business Plan: $83/month, 10,000 responses/month, calculator fields, 5 user seats.
Jotform:
- Free Plan: 100 submissions/month, 5 forms, 1,000 form views.
- Bronze Plan: $34/month, 1,000 submissions/month, 25 forms, 10,000 form views.
- Silver Plan: $39/month, 2,500 submissions/month, 100 forms, unlimited views.
- Gold Plan: $99/month, 10,000 submissions/month, 1,000 forms, unlimited views.
- Enterprise Plan: Custom pricing, unlimited seats, dedicated support.
Ease of Setup and Use
Typeform:
- User Interface: Intuitive, drag-and-drop builder with a focus on design.
- Learning Curve: Minimal; suitable for users with basic technical skills.
- Mobile App: Available for iOS and Android for on-the-go form management.
Jotform:
- User Interface: User-friendly, with a wide range of templates and widgets.
- Learning Curve: Low; accessible to users without coding experience.
- Mobile App: Offers a mobile app for form creation and management.
Integrations
Typeform:
- E-commerce Platforms: Integrates with Shopify, WooCommerce, and others.
- CRM Systems: Connects with Salesforce, HubSpot, and more.
- Payment Processors: Supports Stripe and PayPal for payment collection.
Jotform:
- E-commerce Platforms: Integrates with Shopify, WooCommerce, and BigCommerce.
- CRM Systems: Connects with Salesforce, HubSpot, and Zoho CRM.
- Payment Processors: Supports over 25 payment gateways, including PayPal, Stripe, and Square.
Customer Support and Documentation
Typeform:
- Support Channels: Email support, live chat, and a comprehensive help center.
- Documentation: Extensive guides, tutorials, and community forums.
Jotform:
- Support Channels: 24/7 customer support via email and live chat.
- Documentation: Detailed user guides, video tutorials, and a community forum.
Best-Fit Customer Profile
Typeform:
- Ideal For: Businesses seeking highly engaging, conversational forms with a focus on design and user experience.
- Use Cases: Customer feedback, lead generation, surveys, and quizzes.
Jotform:
- Ideal For: Businesses needing a versatile form builder with a vast template library and extensive integrations.
- Use Cases: Order forms, registration forms, surveys, and event planning.
Comparison Table
| Feature | Typeform | Jotform |
|---|---|---|
| Free Plan | 10 responses/month, unlimited questions, Typeform branding | 100 submissions/month, 5 forms, 1,000 form views |
| Basic Plan | $25/month, 100 responses/month, removes branding, 1 user seat | $34/month, 1,000 submissions/month, 25 forms, 10,000 form views |
| Plus Plan | $50/month, 1,000 responses/month, custom subdomain, 3 user seats | $39/month, 2,500 submissions/month, 100 forms, unlimited views |
| Business Plan | $83/month, 10,000 responses/month, calculator fields, 5 user seats | $99/month, 10,000 submissions/month, 1,000 forms, unlimited views |
| Integrations | Shopify, WooCommerce, Salesforce, HubSpot, Stripe, PayPal | Shopify, WooCommerce, BigCommerce, Salesforce, HubSpot, Zoho CRM, 25+ payment gateways |
| Customer Support | Email support, live chat, help center | 24/7 email and live chat support, user guides, video tutorials |
| Ideal For | Businesses valuing design and user engagement in forms | Businesses needing versatile forms with extensive templates and integrations |
Which to Choose: Typeform vs Jotform for Online Stores
- Typeform: Choose if you prioritize engaging, conversational forms with a strong emphasis on design and user experience.
- Jotform: Opt for Jotform if you require a versatile form builder with a vast template library and extensive integrations, especially for e-commerce platforms.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. It's a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
