UserLoop is an AI-powered post-purchase survey tool designed for Shopify Plus merchants, enabling the collection of customer feedback through various channels such as checkout pages, emails, and embedded links. Its AI-driven analytics identify trends and customer segments, providing actionable insights to inform business decisions. Merchants may seek alternatives to UserLoop for reasons including pricing, feature set, ease of use, or integration capabilities.
Alternatives to UserLoop for Shopify Plus Merchants
1. Loops
Summary: Loops offers a comprehensive customer feedback platform that integrates surveys, quizzes, and video testimonials. It supports multiple survey deployment methods, including post-purchase, checkout, email, and embedded links.
Key Features:
- Unlimited responses and surveys
- AI-powered analytics
- Video feedback collection
- Multi-language support
- Discount code rewards
Pricing:
- Free Plan: 50 responses/month, up to 2 surveys, 1 question/survey, 50 outbound emails/month
- Starter Plan: $29/month, 300 responses/month, up to 5 surveys, 5 questions/survey, 200 outbound emails/month, data export to CSV, question templates, upload customer lists, generate discount codes
Pros:
- Comprehensive feature set
- Flexible deployment options
- AI-driven insights
Cons:
- Free plan has limited responses and features
- Pricing may be higher for small merchants
Best For: Merchants seeking a versatile feedback platform with AI analytics and multiple survey deployment methods.
2. Delighted
Summary: Delighted specializes in customer satisfaction surveys, offering tools to measure NPS, CSAT, CES, and more. It integrates with various platforms, including Shopify, to collect feedback at different customer touchpoints.
Key Features:
- Multi-channel survey distribution
- Real-time reporting
- Customizable survey templates
- Integration with CRM and marketing tools
Pricing:
- Free Plan: Up to 25 responses/month
- Plus Plan: $249/month, 1,000 responses/month
- Pro Plan: Custom pricing for over 1,000 responses/month
Pros:
- Specialized in customer satisfaction metrics
- Real-time analytics
- Easy integration with existing tools
Cons:
- Limited to satisfaction surveys
- Higher pricing tiers may be costly for small businesses
Best For: Merchants focused on measuring customer satisfaction and loyalty.
3. SurveySparrow
Summary: SurveySparrow provides a versatile survey platform with features like recurring surveys, offline surveys, and survey logic. It offers integrations with various platforms, including Shopify.
Key Features:
- Multi-channel surveys
- Survey logic and branching
- Offline surveys
- Customizable templates
- Integrations with CRM and marketing tools
Pricing:
- Free Plan: Up to 10 questions/survey, 100 responses/month
- Basic Plan: $19/month, 1,000 responses/month
- Advanced Plan: $49/month, 5,000 responses/month
- Enterprise Plan: Custom pricing for over 5,000 responses/month
Pros:
- Versatile survey features
- Affordable pricing tiers
- Offline survey capability
Cons:
- Free plan has limited features
- Advanced features may require higher-tier plans
Best For: Merchants needing flexible survey options with offline capabilities.
4. Retently
Summary: Retently focuses on customer experience surveys, offering tools to measure NPS, CES, and CSAT. It integrates with various platforms, including Shopify, to collect feedback at different customer touchpoints.
Key Features:
- Multi-channel survey distribution
- Real-time reporting
- Customizable survey templates
- Integration with CRM and marketing tools
Pricing:
- Starter Plan: $49/month, 1,000 responses/month
- Growth Plan: $99/month, 5,000 responses/month
- Pro Plan: $199/month, 10,000 responses/month
Pros:
- Specialized in customer experience metrics
- Real-time analytics
- Easy integration with existing tools
Cons:
- Limited to experience surveys
- Higher pricing tiers may be costly for small businesses
Best For: Merchants focused on measuring customer experience and satisfaction.
5. Survicate
Summary: Survicate offers a survey platform with features like survey logic, targeting, and integrations with various platforms, including Shopify.
Key Features:
- Multi-channel surveys
- Survey logic and targeting
- Customizable templates
- Integrations with CRM and marketing tools
Pricing:
- Free Plan: Up to 100 responses/month
- Basic Plan: $89/month, 1,000 responses/month
- Pro Plan: $199/month, 5,000 responses/month
- Enterprise Plan: Custom pricing for over 5,000 responses/month
Pros:
- Versatile survey features
- Affordable pricing tiers
- Easy integration with existing tools
Cons:
- Free plan has limited features
- Advanced features may require higher-tier plans
Best For: Merchants needing flexible survey options with targeting capabilities.
Comparison Table
| Feature/Tool | Loops | Delighted | SurveySparrow | Retently | Survicate |
|---|---|---|---|---|---|
| Survey Deployment | Yes | Yes | Yes | Yes | Yes |
| AI Analytics | Yes | No | No | No | No |
| Video Feedback | Yes | No | No | No | No |
| Multi-Language | Yes | No | No | No | No |
| Discount Rewards | Yes | No | No | No | No |
| Free Plan | Yes | Yes | Yes | No | Yes |
| Starting Price | $29 | $249 | $19 | $49 | $89 |
Situational Recommendations
For Merchants Seeking Versatility and AI Insights: Loops offers a comprehensive feature set with AI-driven analytics, suitable for businesses aiming to gather diverse customer feedback and derive actionable insights.
For Merchants Focused on Customer Satisfaction Metrics: Delighted specializes in measuring customer satisfaction through NPS, CSAT, and CES surveys, making it ideal for businesses prioritizing customer experience.
For Merchants Needing Flexible Survey Options: SurveySparrow provides versatile survey features, including offline capabilities, catering to businesses requiring adaptable survey solutions.
For Merchants Focused on Customer Experience Metrics: Retently specializes in customer experience surveys, offering tools to measure NPS, CES, and CSAT, suitable for businesses aiming to enhance customer experience.
For Merchants Needing Flexible Survey Options with Targeting Capabilities: Survicate offers versatile survey features with targeting capabilities, making it suitable for businesses requiring targeted survey distribution.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing merchants with additional tools to gather customer feedback and insights.
