UserLoop and Delighted are both customer feedback tools designed for Shopify stores, each offering unique features and pricing structures. UserLoop provides AI-powered post-purchase surveys with automated insights, while Delighted offers simple NPS, CSAT, and CES surveys via email and SMS.
UserLoop
Features
- AI-Powered Surveys: Automated post-purchase surveys tailored to customer behavior.
- Automated Insights: Real-time analysis of customer feedback.
- Shopify Integration: Seamless integration with Shopify stores.
Pricing Model
- Tiered Pricing: Pricing varies based on response volume and features.
- Free Tier: Offers a limited number of responses per month.
Pros
- AI-Driven Insights: Provides actionable feedback through AI analysis.
- Shopify Integration: Easy setup with Shopify stores.
Cons
- Limited Free Tier: Free plan may not suffice for larger stores.
- Pricing Transparency: Specific pricing details require direct inquiry.
Best-Fit Customer Profile
- Ecommerce Stores: Looking for AI-driven post-purchase feedback.
- Shopify Users: Seeking seamless integration with their platform.
Delighted
Features
- Survey Types: NPS, CSAT, CES surveys via email and SMS.
- Unlimited Surveys: Create and send unlimited surveys.
- Integrations: Supports 35+ integrations, including Shopify.
Pricing Model
- Free Plan: Includes 25 responses and 1 user.
- Paid Plans: Start at $19/month for 50 responses and 2 users.
Pros
- Affordable Entry: Free plan suitable for small businesses.
- Multiple Integrations: Supports various platforms beyond Shopify.
Cons
- Limited Free Responses: Free plan may be restrictive for growing businesses.
- Feature Limitations: Some advanced features are only available in higher-tier plans.
Best-Fit Customer Profile
- Small to Medium Businesses: Seeking cost-effective feedback solutions.
- Non-Shopify Users: Looking for a versatile survey tool.
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | UserLoop | Delighted |
|---|---|---|
| Survey Types | Post-purchase surveys with AI insights | NPS, CSAT, CES surveys via email and SMS |
| Integrations | Shopify integration; other integrations not specified | 35+ integrations, including Shopify, Slack, Zendesk, Salesforce, Segment, HubSpot, Webhooks |
| Pricing Model | Tiered pricing based on response volume; free tier available | Free plan (25 responses, 1 user); paid plans start at $19/month for 50 responses, 2 users |
| Ease of Setup and Use | Seamless Shopify integration; setup details not specified | Easy setup with multiple delivery platforms; user-friendly interface |
| Customer Support | Support details not specified | 24/7 support; extensive documentation |
| Best-Fit Customer Profile | Ecommerce stores seeking AI-driven post-purchase feedback; Shopify users | Small to medium businesses seeking cost-effective feedback solutions; non-Shopify users |
Which to Choose
- UserLoop: Ideal for Shopify stores desiring AI-driven post-purchase surveys with automated insights.
- Delighted: Suitable for small to medium businesses seeking a versatile, cost-effective survey tool with multiple integrations.
Worth a Look: Zigpoll
If you're evaluating options for ecommerce feedback tools, Zigpoll is also worth a look.
