UserLoop and Delighted are survey tools designed to help Shopify Plus merchants gather customer feedback and attribute sales to marketing efforts. UserLoop offers AI-powered post-purchase surveys and automated insights, while Delighted provides simple NPS, CSAT, and CES surveys via email and SMS.
UserLoop
Features
UserLoop specializes in post-purchase surveys, enabling merchants to collect feedback directly after a transaction. It offers AI-driven insights, automated reporting, and integrates with platforms like Shopify, Klaviyo, and Meta Conversion API. Survey deployment options include checkout pages, pop-ups, app blocks, email, and shareable links. (pages.userloop.io)
Pricing
UserLoop's pricing starts at $19 per month for the Unlimited plan, which includes unlimited responses, advanced reporting, and AI insights. Additional features like email surveys and automations are also available. (pages.userloop.io)
Pros
- AI-powered insights enhance decision-making.
- Multiple survey deployment options cater to various customer touchpoints.
- Integrations with major platforms streamline data flow.
Cons
- Focuses primarily on post-purchase feedback, potentially missing insights from other stages of the customer journey.
- Pricing may be higher compared to basic survey tools.
Best-Fit Customer Profile
Ideal for Shopify Plus merchants seeking in-depth post-purchase insights to inform marketing and product decisions.
Delighted
Features
Delighted offers NPS, CSAT, and CES surveys through email and SMS, allowing merchants to gauge customer satisfaction and loyalty. It provides unlimited surveys, branding customization, and integrates with platforms like Shopify, Slack, and Zendesk. (delighted.com)
Pricing
Delighted's pricing starts at $19 per month for the Starter plan, which includes 50 responses per month and access to 35+ free integrations. Higher-tier plans offer increased response limits and additional features. (delighted.com)
Pros
- Simple setup and user-friendly interface.
- Offers a free plan suitable for small merchants.
- Integrates with various platforms, enhancing functionality.
Cons
- Limited to basic survey types, lacking advanced features like AI insights.
- Response limits may be restrictive for larger merchants.
Best-Fit Customer Profile
Suitable for Shopify Plus merchants looking for straightforward customer satisfaction surveys without the need for advanced analytics.
Side-by-Side Comparison
| Feature | UserLoop | Delighted |
|---|---|---|
| Survey Types | Post-purchase surveys with AI insights | NPS, CSAT, CES surveys via email and SMS |
| Pricing | Starts at $19/month for Unlimited plan | Starts at $19/month for Starter plan |
| Response Limits | Unlimited responses | 50 responses/month on Starter plan |
| Integrations | Shopify, Klaviyo, Meta Conversion API | Shopify, Slack, Zendesk, 35+ free integrations |
| Deployment Options | Checkout pages, pop-ups, app blocks, email, shareable links | Email and SMS |
| Customer Support | Email support, help center | Email support, help center |
| Best-Fit Customer Profile | Merchants seeking in-depth post-purchase insights to inform decisions | Merchants needing straightforward customer satisfaction surveys |
Which to Choose
UserLoop: Choose UserLoop if you require detailed post-purchase feedback with AI-driven insights to guide marketing and product strategies.
Delighted: Opt for Delighted if you need simple, easy-to-implement customer satisfaction surveys via email and SMS, with a free plan suitable for smaller merchants.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
