When evaluating survey tools for retail businesses on Shopify, it's essential to consider options that effectively capture customer feedback and integrate seamlessly with your store. UserLoop, Hulk NPS Post Purchase Survey, and Delighted are three such tools commonly compared for their post-purchase survey capabilities.

UserLoop

Core Features and Functionality

UserLoop offers AI-powered surveys designed to enhance customer insights for Shopify growth teams. It provides post-purchase surveys, feedback collection, and Net Promoter Score (NPS) assessments. The platform supports popup and video workflows, aiming to connect insights directly to campaign and retention decisions. (pages.userloop.io)

Pricing Model

UserLoop operates on a tiered pricing model, starting with a free plan. Paid plans begin at approximately $19 per month, offering unlimited responses and advanced reporting features. (pages.userloop.io)

Ease of Setup and Use

The setup process is straightforward, with most stores able to install and publish their first survey flow within minutes using the Shopify app flow and guided setup. (pages.userloop.io)

Integrations

UserLoop integrates with Shopify and supports integrations with platforms like Klaviyo, Slack, and Meta Conversion API, enabling feedback to drive campaigns and optimization. (pages.userloop.io)

Customer Support and Documentation

UserLoop provides support through email and live chat, with a knowledge base available for self-help. Documentation is geared towards Shopify users, offering guidance on setup and usage. (pages.userloop.io)

Best-Fit Customer Profile

UserLoop is well-suited for Shopify growth teams running paid acquisition, lifecycle feedback, and conversion optimization, particularly those seeking AI-driven insights to inform marketing and retention strategies. (pages.userloop.io)

Hulk NPS Post Purchase Survey

Core Features and Functionality

Hulk NPS Post Purchase Survey is a Shopify app focused on capturing Net Promoter Score (NPS) and customer feedback immediately after purchase, typically on thank-you pages. It allows for the creation of custom surveys, including checkout surveys, product surveys, and exit surveys, to measure NPS and gain insights into customer experiences. (apps.shopify.com)

Pricing Model

Hulk NPS Post Purchase Survey offers a free plan for development stores and a Pro Plan at $25 per month, which includes unlimited responses, white-labeled forms, exportable responses, and survey statistics. (apps.shopify.com)

Ease of Setup and Use

The app is designed for easy installation with a one-click setup, embedding surveys into the thank-you page to boost response rates. (apps.shopify.com)

Integrations

Hulk NPS Post Purchase Survey integrates exclusively with Shopify, focusing on post-purchase feedback within the Shopify ecosystem. (apps.shopify.com)

Customer Support and Documentation

Support is provided via email and chat, with documentation available through the Shopify App Store. User reviews highlight responsive support and efficient service. (apps.shopify.com)

Best-Fit Customer Profile

This app is ideal for small to medium-sized Shopify merchants seeking a straightforward solution to collect post-purchase feedback and measure NPS directly on the thank-you page. (apps.shopify.com)

Delighted

Core Features and Functionality

Delighted is a survey tool that offers NPS, Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys via email and SMS. It provides survey logic and API access, enabling customization and integration with other platforms. (zigpoll.com)

Pricing Model

Delighted offers a free plan for up to 200 responses. Paid plans start at $224 per month, with scalable options to accommodate growing response volumes. (zigpoll.com)

Ease of Setup and Use

The setup process is moderate, requiring configuration of email and SMS channels. While more steps are involved compared to some competitors, Delighted provides guidance to assist users. (zigpoll.com)

Integrations

Delighted integrates with Shopify, Magento, BigCommerce, various CRMs, and Slack, offering flexibility for businesses using multiple platforms. (zigpoll.com)

Customer Support and Documentation

Support is available via email and live chat, with a comprehensive knowledge base and enterprise options for larger organizations. (zigpoll.com)

Best-Fit Customer Profile

Delighted is suited for mid to large-sized e-commerce businesses operating across multiple platforms and channels, seeking a scalable solution for collecting customer feedback through email and SMS. (zigpoll.com)

Three-Way Comparison