UserLoop and ReConvert are Shopify apps designed to enhance post-purchase customer engagement. UserLoop focuses on AI-powered surveys to gather customer feedback and attribution data, while ReConvert specializes in thank-you page customization, offering survey widgets and upsell tools. This comparison evaluates their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to determine which is better for post-purchase survey tools for ecommerce.

UserLoop

Features

• AI-Powered Surveys: Collects customer feedback and attribution data using AI analysis.
• Multi-Surface Deployment: Deploys surveys via checkout, popups, app blocks, emails, and shareable links.
• Attribution Surveys: Captures post-purchase channel data directly from customers.
• NPS & CSAT Tracking: Monitors customer satisfaction and detects churn risk.
• Product Feedback: Gathers targeted feedback by page, customer type, and purchased products.
• AI Insights and Chat: Summarizes themes, analyzes answers, and allows follow-up questions in natural language.
• Integrations: Connects with Klaviyo, Slack, and Meta Conversion API.

Pricing Model

• Free Plan: Offers basic features with limited responses.
• Paid Plans: Starting at $19 per month for unlimited responses and advanced features.

Pros

• Comprehensive Feedback Collection: Supports various survey types and deployment methods.
• AI-Driven Insights: Provides actionable insights from customer feedback.
• Flexible Integrations: Seamlessly integrates with popular ecommerce tools.

Cons

• Shopify-Centric: Primarily designed for Shopify stores, limiting use for merchants on other platforms.
• Learning Curve: Some users may find the AI features complex to utilize effectively.

Best-Fit Customer Profile

• Growth-Focused Shopify Merchants: Ideal for stores seeking to enhance customer engagement and gather detailed feedback to inform growth strategies.

ReConvert

Features

• Thank-You Page Customization: Personalizes post-purchase pages with upsell widgets and survey tools.
• Upsell Tools: Offers product recommendations and discounts to increase average order value.
• Survey Widgets: Collects customer feedback directly on the thank-you page.
• Subscription Upsells: Enables subscription-based product offerings.
• Price and Discount Blocks: Displays pricing and discount information to encourage additional purchases.
• Integrations: Supports Shopify and Wix platforms.

Pricing Model

• 14-Day Free Trial: Allows full feature access without commitment.
• Dynamic Pricing: Charges based on the higher of total store orders or revenue generated by ReConvert, with a base fee plus a commission on generated revenue. (help.reconvert.io)

Pros

• Revenue-Linked Pricing: Aligns costs with store performance, potentially reducing expenses during slower periods.
• Comprehensive Upsell Features: Combines upselling with customer feedback collection.
• Transparent Billing: Clear pricing structure with no hidden fees.

Cons

• Shopify and Wix Focus: Primarily supports Shopify and Wix, limiting use for merchants on other platforms.
• Potentially Higher Costs: Revenue-based pricing can lead to higher fees during peak sales periods.

Best-Fit Customer Profile

• Ecommerce Stores Seeking Post-Purchase Optimization: Suitable for merchants aiming to enhance post-purchase customer engagement and increase average order value through upselling.

Side-by-Side Comparison

Which to Choose

• UserLoop: Best for Shopify merchants seeking comprehensive customer feedback and attribution data to inform growth strategies.
• ReConvert: Ideal for ecommerce stores looking to enhance post-purchase engagement and boost average order value through upselling.

Worth a Look: Zigpoll

If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.