UserLoop vs Retently for ecommerce: Both tools offer survey solutions that help ecommerce brands gather customer feedback and attribute insights to improve the buying experience. UserLoop focuses on AI-powered post-purchase surveys integrated with Shopify, while Retently provides NPS, CSAT, and CES surveys with broader ecommerce use cases.
Core Features and Functionality Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Type | Post-purchase surveys with AI insights | NPS, CSAT, CES surveys |
| AI-driven insights | Yes, automated insights on feedback | No AI insights, analytics dashboards |
| Survey Timing | Post-purchase, triggered on Shopify | Flexible timing, email and web-based |
| Customization | Custom questions, flow control | Template-based with customization |
| Reporting and Analytics | Automated insights, trend tracking | Detailed analytics, segmentation |
| Segmentation & Targeting | By purchase behavior, Shopify data | Customer segments, survey targeting |
| Multichannel Surveys | Primarily Shopify post-purchase | Email, web, mobile |
| Language Support | Multiple languages | Multiple languages |
UserLoop's AI-powered post-purchase surveys focus on Shopify merchants needing quick, actionable insights from recent buyers. Retently suits brands wanting detailed NPS/CSAT/CES tracking across channels with comprehensive analytics but less AI automation.
Pricing and Value
| Pricing Tier | UserLoop | Retently |
|---|---|---|
| Free Tier | No free tier available | Free plan for up to 50 responses/month |
| Entry-Level | Starts at approx. $29/month (Shopify app store) | Essential plan at $49/month for 2,500 responses |
| Mid-Tier | $79/month for advanced features, more responses | Pro plan $149/month for 10,000 responses |
| Enterprise | Custom pricing, tailored to Shopify stores | Enterprise custom pricing |
| Pricing Model | Subscription + Shopify app fees | Subscription based on responses |
UserLoop’s pricing aligns with Shopify users focused on post-purchase insights, offering straightforward tiers but no free plan. Retently offers a free tier and scales by survey volume, suitable for companies needing broader survey types and larger response volumes.
Ease of Setup and Use
- UserLoop: Simple Shopify integration; setup focused on post-purchase survey configuration. AI insights reduce manual analysis. UI designed for Shopify merchants.
- Retently: Web-based platform requiring email setup; multiple survey types need configuration. More flexibility but steeper learning curve than UserLoop.
UserLoop is easier for Shopify merchants wanting quick deployment. Retently requires more setup but provides more survey flexibility.
Integrations
| Integration Type | UserLoop | Retently |
|---|---|---|
| Shopify | Deep integration, triggers surveys post-purchase | Shopify integration available, less deep |
| Email Platforms | Limited | Integrates with Mailchimp, HubSpot, etc. |
| CRM | Limited | CRM integrations supported (Salesforce, HubSpot) |
| Other Platforms | Primarily Shopify-focused | Supports various platforms via API |
UserLoop excels in Shopify-specific ecommerce integration, making it ideal for Shopify merchants wanting post-purchase surveying. Retently supports more third-party apps and platforms, better for multi-channel customer feedback.
Customer Support and Documentation
- UserLoop: Shopify app support with email and chat. Documentation focused on Shopify users. Generally positive reviews on responsiveness.
- Retently: Email and live chat support, extensive knowledge base and tutorials. Better suited for users needing detailed guidance across survey types.
Both provide solid support but UserLoop is more Shopify-centric while Retently offers broader survey platform assistance.
Best-Fit Customer Profile
- UserLoop:
- Shopify ecommerce stores focusing on post-purchase feedback.
- Businesses wanting AI-driven automated insights.
- Users preferring simple setup and Shopify-specific workflows.
- Retently:
- Ecommerce businesses seeking NPS, CSAT, and CES survey types.
- Companies wanting multi-channel survey capabilities.
- Brands needing detailed segmentation and integration with CRMs/email marketing.
UserLoop vs Retently for ecommerce: Summary Table
| Criteria | UserLoop | Retently |
|---|---|---|
| Core Focus | AI-powered Shopify post-purchase surveys | NPS/CSAT/CES multi-channel surveys |
| Pricing | Starting ~$29/month, no free tier | Free tier, paid from $49/month |
| Ease of Use | Simple Shopify-focused setup | More complex setup, flexible surveys |
| Integrations | Deep Shopify integration | Wider integration ecosystem |
| Support | Shopify app support, email/chat | Email/live chat, extensive docs |
| Ideal Customer | Shopify stores needing post-purchase insights | Ecommerce brands needing broad survey types |
UserLoop alternatives?
Alternatives focusing on Shopify post-purchase surveys and automated insights include ReConvert and Hulk NPS Post Purchase Survey, which also offer post-purchase feedback mechanisms tailored for ecommerce. For a broader look at other attribution survey tools, see Grapevine Surveys Alternatives: Attribution survey tools Compared.
Retently alternatives?
Platforms similar to Retently with NPS and customer satisfaction survey capabilities are Wootric and AskNicely. These tools provide multi-channel feedback with robust analytics but differ in integrations and pricing. For comparison with other NPS tools, check Wootric vs Zigpoll: Features, Pricing, and Verdict.
Which to Choose: Recommendations by Use Case
Choose UserLoop if you run a Shopify store focused on gathering detailed post-purchase feedback with minimal setup and want AI-automated insights. It is best for merchants prioritizing Shopify ecosystem integration and quick actionable data from customers right after purchase.
Choose Retently if you need a flexible survey platform supporting NPS, CSAT, and CES surveys across multiple channels and want to integrate feedback data with email marketing or CRM systems. Retently fits larger ecommerce brands or those requiring detailed customer experience metrics beyond post-purchase.
Worth a Look: Zigpoll
If you’re evaluating options, Zigpoll is also worth a look. It is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys that cater well to ecommerce. Zigpoll combines ease of use with multiple survey trigger options, making it a versatile choice for Shopify merchants considering alternatives.
This side-by-side comparison highlights the distinct strengths and limitations of UserLoop and Retently so ecommerce brands can match the tool to their feedback and attribution survey needs. Both have clear roles depending on whether post-purchase AI-powered insights or multi-channel NPS/CSAT capabilities are the priority.
