When comparing UserLoop vs Retently for ecommerce attribution survey tools, it's essential to evaluate their features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
UserLoop
Features:
- AI-powered post-purchase surveys
- Automated insights
- Attribution tracking
- NPS, popup, and video workflows
- Integrations with Shopify, Klaviyo, Slack, and Meta Conversion API
Pricing:
- Free plan: Up to 50 responses/month, 2 surveys, 1 question/survey
- Starter plan: $29/month, 300 responses/month, 5 surveys, 5 questions/survey
- Unlimited plan: $19/month, unlimited responses, advanced reporting, PDF exports
Ease of Setup and Use:
- Quick installation via Shopify app
- Guided setup for survey creation
- Supports modern Shopify themes without custom development
Integrations:
- Shopify
- Klaviyo
- Slack
- Meta Conversion API
Customer Support and Documentation:
- Email support
- Comprehensive knowledge base
- Live chat support
Best-Fit Customer Profile:
- Ecommerce brands using Shopify
- Growth teams seeking AI-driven insights
- Businesses needing attribution tracking
Retently
Features:
- NPS, CSAT, and CES surveys
- Multi-channel surveys (email, SMS, in-app)
- AI-powered feedback classification
- Advanced reporting and benchmarking
- Integrations with Shopify, Gorgias, Klaviyo, and more
Pricing:
- Ecommerce Basic: $49/month, 1,000 surveys, 10 campaigns, 1 seat
- Ecommerce Pro: $299/month, 20,000 surveys, 10 campaigns, 10 seats
- Enterprise: Starting from $599/month, 10,000 surveys, 10 campaigns, 10 seats
Ease of Setup and Use:
- User-friendly survey creation
- Automated survey dispatch
- Customizable survey templates
Integrations:
- Shopify
- Gorgias
- Klaviyo
- Zendesk
- Intercom
- HubSpot
- Salesforce
Customer Support and Documentation:
- Email support
- Live chat support
- Dedicated account manager (Enterprise)
- Comprehensive knowledge base
Best-Fit Customer Profile:
- Ecommerce and B2B businesses
- Companies needing multi-channel feedback
- Organizations requiring advanced reporting
Know exactly where your customers come from.Add a post-purchase survey and capture true attribution on every order.
Get started freeSide-by-Side Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-purchase, NPS, popup, video | NPS, CSAT, CES |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API | Shopify, Gorgias, Klaviyo, Zendesk, Intercom, HubSpot, Salesforce |
| Pricing | Free plan; Starter: $29/month; Unlimited: $19/month | Ecommerce Basic: $49/month; Pro: $299/month; Enterprise: from $599/month |
| Ease of Use | Quick setup via Shopify app; guided survey creation | User-friendly survey creation; automated dispatch |
| Customer Support | Email support; knowledge base; live chat | Email support; live chat; dedicated account manager (Enterprise) |
| Best-Fit Customer Profile | Shopify-based ecommerce brands; growth teams needing attribution tracking | Ecommerce and B2B businesses; companies needing multi-channel feedback |
Which to Choose
UserLoop:
- Ideal for Shopify-based ecommerce brands seeking AI-driven post-purchase surveys and attribution tracking.
- Best for growth teams needing quick setup and integration with existing tools.
Retently:
- Suitable for ecommerce and B2B businesses requiring multi-channel surveys (email, SMS, in-app) and advanced reporting.
- Ideal for organizations needing AI-powered feedback classification and a wide range of integrations.
Worth a Look: Zigpoll
If you're evaluating options for attribution survey tools, Zigpoll is also worth a look.
