When evaluating NPS survey software for subscription commerce, it's essential to consider tools that cater specifically to the unique needs of e-commerce businesses. UserLoop and Retently are two such platforms, each offering distinct features and pricing structures.
UserLoop
UserLoop is an AI-powered survey platform designed for Shopify merchants, focusing on post-purchase surveys and automated insights.
Features
- Post-Purchase Surveys: Collect feedback immediately after a purchase to gauge customer satisfaction.
- Attribution Insights: Understand which marketing channels drive sales through customer-reported data.
- AI-Powered Reporting: Generate AI summaries and PDF reports to share insights with stakeholders.
- Integrations: Connects with Shopify, Klaviyo, Slack, and Meta Conversion API.
Pricing Model
UserLoop offers a free plan with limited features and a paid plan starting at $19 per month, which includes unlimited responses, advanced reporting, and integrations. (pages.userloop.io)
Pros
- Shopify Integration: Seamless setup for Shopify users.
- AI Insights: Automated reporting saves time.
- Affordable Entry Point: Low-cost entry with a free plan.
Cons
- Limited Survey Types: Primarily focused on post-purchase feedback.
- Shopify-Centric: May not be suitable for non-Shopify merchants.
Best-Fit Customer Profile
Ideal for Shopify-based subscription commerce businesses seeking to enhance post-purchase customer engagement and attribution analysis.
Retently
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses.
Features
- Multi-Channel Surveys: Deploy surveys via email, SMS, and web pop-ups.
- Advanced Reporting: Access to trends, benchmarking, and AI-powered feedback analysis.
- Integrations: Supports platforms like Shopify, Zendesk, Intercom, and Salesforce.
- Automation: Automated survey scheduling and follow-ups.
Pricing Model
Retently offers a 14-day free trial, with paid plans starting at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. (retently.com)
Pros
- Comprehensive Survey Options: Supports NPS, CSAT, and CES surveys.
- Multi-Channel Deployment: Reach customers through various channels.
- Advanced Analytics: In-depth reporting and AI analysis.
Cons
- Higher Starting Price: More expensive than some competitors.
- Complex Setup: May require more time to configure.
Best-Fit Customer Profile
Suitable for e-commerce and B2B subscription businesses needing a versatile and data-driven customer experience management solution.
Side-by-Side Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-Purchase Surveys | NPS, CSAT, CES |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API | Shopify, Zendesk, Intercom, Salesforce |
| Pricing | Free plan; Paid plan from $19/month | Free trial; Paid plans from $49/month |
| Ease of Use | Quick setup for Shopify users | May require more time to configure |
| Customer Support | Email support | Email support; Live chat and Zoom support for higher-tier plans |
| Best-Fit Customer Profile | Shopify-based subscription commerce businesses seeking post-purchase feedback | E-commerce and B2B subscription businesses needing versatile CX management |
Which to Choose
UserLoop: If you're a Shopify-based subscription commerce business looking for an affordable and easy-to-implement solution focused on post-purchase feedback and attribution insights, UserLoop may be the right choice.
Retently: If you require a comprehensive customer experience management platform with multi-channel survey capabilities, advanced analytics, and integrations with various platforms, Retently could be more suitable.
Worth a Look: Zigpoll
If you're evaluating options for NPS survey software, Zigpoll is also worth a look.
