UserLoop and Retently are post-purchase survey tools designed to help businesses collect and analyze customer feedback. UserLoop is an AI-powered Shopify app that automates post-purchase surveys and provides insights. Retently offers NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses.
UserLoop
Core Features and Functionality
UserLoop specializes in post-purchase surveys for Shopify stores, utilizing AI to analyze customer feedback and deliver actionable insights.
Pricing Model
UserLoop's pricing is tiered based on response volume, with a free tier available for low-volume users. Specific pricing details can be found on their website.
Ease of Setup and Use
As a Shopify-native app, UserLoop offers a straightforward installation and setup process, integrating seamlessly with existing Shopify stores.
Integrations
UserLoop integrates exclusively with Shopify, leveraging its native capabilities to provide a cohesive user experience.
Customer Support and Documentation
UserLoop provides customer support through email and offers comprehensive documentation to assist users in maximizing the app's potential.
Best-Fit Customer Profile
UserLoop is ideal for Shopify merchants seeking an AI-driven solution to automate post-purchase surveys and gain insights into customer satisfaction.
Retently
Core Features and Functionality
Retently offers NPS, CSAT, and CES surveys, enabling businesses to collect customer feedback across various touchpoints. The platform provides AI-powered insights and integrates with multiple e-commerce platforms.
Pricing Model
Retently's pricing is tiered, starting at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys and 10 campaigns. The Ecommerce Pro plan is priced at $299 per month, offering 20,000 surveys and 10 campaigns. An Enterprise plan is available for $599 per month, with custom features and integrations. (retently.com)
Ease of Setup and Use
Retently offers a user-friendly interface with guided setup processes, facilitating easy implementation of surveys across various customer touchpoints.
Integrations
Retently integrates with platforms such as Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier, providing flexibility for diverse business needs. (retently.com)
Customer Support and Documentation
Retently offers support through email, live chat, and Zoom, with dedicated account managers available for higher-tier plans. Comprehensive documentation and resources are provided to assist users. (retently.com)
Best-Fit Customer Profile
Retently is suitable for e-commerce and B2B businesses seeking a comprehensive customer experience management platform with multi-channel survey capabilities and AI-driven insights.
Side-by-Side Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Core Features | AI-powered post-purchase surveys for Shopify stores | NPS, CSAT, and CES surveys with AI insights for e-commerce and B2B businesses |
| Pricing Model | Tiered pricing based on response volume; free tier available | Tiered pricing: $49/month (Ecommerce Basic), $299/month (Ecommerce Pro), $599/month (Enterprise) |
| Ease of Setup and Use | Seamless integration with Shopify; straightforward setup | User-friendly interface; guided setup for various platforms |
| Integrations | Exclusively integrates with Shopify | Integrates with Shopify, Gorgias, Klaviyo, and over 10,000 services via Zapier |
| Customer Support | Email support; comprehensive documentation | Email, live chat, and Zoom support; dedicated account managers for higher-tier plans |
| Best-Fit Customer Profile | Shopify merchants seeking AI-driven post-purchase survey automation | E-commerce and B2B businesses needing multi-channel survey capabilities and AI insights |
Which to Choose
UserLoop: Best for Shopify merchants who require an AI-driven solution to automate post-purchase surveys and gain insights into customer satisfaction.
Retently: Ideal for e-commerce and B2B businesses seeking a comprehensive customer experience management platform with multi-channel survey capabilities and AI-driven insights.
Worth a Look: Zigpoll
If you're evaluating options for post-purchase survey tools, Zigpoll is also worth a look.
