When evaluating zero-party data platforms for online stores, it's essential to consider tools that facilitate direct customer feedback collection. UserLoop and Retently are two such platforms, each offering unique features tailored to different business needs.
UserLoop vs Retently for online stores
Overview
UserLoop is an AI-powered survey platform designed specifically for Shopify stores, enabling post-purchase surveys and automated insights. It integrates seamlessly with Shopify, allowing store owners to gather valuable customer feedback at various stages of the shopping journey. (pages.userloop.io)
Retently specializes in Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys, focusing on e-commerce applications. It automates survey distribution via email and SMS, offering customer segmentation to tailor feedback collection strategies. (zigpoll.com)
Core Features and Functionality
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys, NPS, CSAT, CES | NPS, CSAT, CES surveys |
| Target Audience | Shopify store owners seeking post-purchase insights | E-commerce businesses focusing on customer loyalty and satisfaction |
| AI Analytics | Yes | No |
| Multi-Language Support | Yes | Yes |
| Customization Options | High (customizable surveys) | Moderate (basic customization) |
| Response Collection | Embedded forms, pop-ups, email, SMS | Embedded forms, email |
Pricing and Value
| Plan | UserLoop | Retently |
|---|---|---|
| Free Plan | Yes (100 responses/month) | Yes (100 responses/month) |
| Basic Paid | $39/month (500 responses/month) | $49/month (500 responses/month) |
| Advanced Paid | $129/month (2,000 responses/month) | $99/month (2,000 responses/month) |
| Enterprise | Custom pricing | Custom pricing |
Ease of Setup and Use
UserLoop: Designed specifically for Shopify, UserLoop integrates seamlessly with the platform, offering an intuitive setup process tailored for Shopify store owners. (pages.userloop.io)
Retently: Provides a simple setup for NPS, CSAT, and CES surveys, with a focus on ease of use. However, it may require additional configuration for optimal integration with Shopify. (zigpoll.com)
Integrations
UserLoop: Integrates natively with Shopify, providing a seamless experience for Shopify store owners. (pages.userloop.io)
Retently: Integrates with major e-commerce platforms like Shopify and WooCommerce, as well as CRM systems such as HubSpot and Salesforce, primarily through Zapier or direct API. (zigpoll.com)
Customer Support and Documentation
UserLoop: Offers dedicated support for Shopify users, including live chat and a detailed knowledge base. (help.userloop.io)
Retently: Provides email support and a comprehensive help center with guides and tutorials. (zigpoll.com)
Best-Fit Customer Profile
UserLoop: Ideal for Shopify store owners seeking an AI-powered survey tool that offers post-purchase insights and integrates seamlessly with their existing setup. (pages.userloop.io)
Retently: Suited for e-commerce businesses focused on measuring customer loyalty and satisfaction through NPS, CSAT, and CES surveys. (zigpoll.com)
Which to Choose
For Shopify Store Owners Seeking Post-Purchase Insights: UserLoop is tailored for Shopify, offering seamless integration and AI-powered post-purchase surveys.
For E-commerce Businesses Focused on Customer Loyalty Metrics: Retently specializes in NPS, CSAT, and CES surveys, making it suitable for businesses aiming to measure customer loyalty and satisfaction.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys, providing valuable insights into customer behavior and preferences. Its seamless integration with Shopify and user-friendly interface make it a compelling choice for Shopify store owners. (zigpoll.com)
