When evaluating survey tools for Shopify-based SaaS companies, it's essential to consider how each platform aligns with your specific needs. This comparison of UserLoop vs Retently for SaaS companies examines their features, pricing, ease of use, integrations, customer support, and ideal customer profiles to help you make an informed decision.
UserLoop
Overview
UserLoop is an AI-powered survey platform designed for Shopify merchants, focusing on post-purchase surveys and automated insights to enhance customer experience and inform growth strategies.
Features
- Survey Types: Offers post-purchase surveys, including attribution, feedback, NPS, popup, and video workflows.
- AI Insights: Provides AI-generated summaries and PDF reports to share insights with stakeholders.
- Integrations: Integrates with Shopify, Klaviyo, Slack, and Meta Conversion API.
- Survey Deployment: Supports checkout extensibility, popup embeds, and app blocks for modern Shopify storefronts.
Pricing Model
UserLoop offers a free plan with unlimited responses and an unlimited plan starting at $19 per month, which includes advanced reporting, email surveys, and AI insights. (pages.userloop.io)
Pros
- AI-Powered Reporting: Automates insights generation, reducing manual analysis time.
- Shopify Integration: Seamless integration with Shopify, facilitating easy setup and data synchronization.
- Flexible Survey Deployment: Multiple options for survey placement without requiring custom development.
Cons
- Limited Survey Types: Primarily focuses on post-purchase surveys, which may not cover all customer touchpoints.
- Pricing Transparency: Specific details about the unlimited plan's features are not fully detailed on the website.
Best-Fit Customer Profile
Ideal for Shopify merchants seeking to enhance post-purchase customer engagement through AI-driven insights and seamless integration with existing tools.
Retently
Overview
Retently is a customer experience management platform offering NPS, CSAT, and CES surveys tailored for e-commerce and B2B businesses, aiming to collect, analyze, and act on customer feedback across various touchpoints.
Features
- Survey Types: Supports NPS, CSAT, and CES surveys.
- Multi-Channel Surveys: Delivers surveys via email, in-app widgets, web pop-ups, kiosks, and SMS.
- AI-Powered Insights: Provides AI-driven sentiment analysis and feedback classification.
- Automated Actions: Includes automated responses, real-time alerts, and integration with support platforms like Gorgias.
- Integrations: Integrates with Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier.
Pricing Model
Retently offers a 14-day free trial, with plans starting at $49 per month for the Ecommerce Basic plan, which includes 1,000 surveys, 10 campaigns, and 1 user seat. (retently.com)
Pros
- Comprehensive Survey Options: Offers multiple survey types to capture diverse customer sentiments.
- Multi-Channel Delivery: Ability to reach customers through various channels increases response rates.
- AI Insights: Advanced analytics help identify key drivers of customer satisfaction.
Cons
- Pricing Structure: Higher-tier plans may be cost-prohibitive for smaller businesses.
- Complex Setup: Some users report a steeper learning curve during initial setup.
Best-Fit Customer Profile
Suitable for e-commerce and B2B businesses aiming to implement comprehensive customer experience programs with multi-channel survey capabilities.
Side-by-Side Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys, including attribution, feedback, NPS, popup, and video workflows. | NPS, CSAT, and CES surveys. |
| AI Insights | AI-generated summaries and PDF reports. | AI-driven sentiment analysis and feedback classification. |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API. | Shopify, Gorgias, Klaviyo, and over 10,000 other services via Zapier. |
| Survey Deployment | Checkout extensibility, popup embeds, and app blocks. | Email, in-app widgets, web pop-ups, kiosks, and SMS. |
| Pricing | Free plan with unlimited responses; unlimited plan starting at $19/month. | 14-day free trial; plans starting at $49/month for Ecommerce Basic. |
| Best-Fit Customer Profile | Shopify merchants seeking to enhance post-purchase engagement through AI-driven insights. | E-commerce and B2B businesses aiming to implement comprehensive customer experience programs. |
Which to Choose
When deciding between UserLoop and Retently, consider the following scenarios:
UserLoop: If your SaaS company operates primarily on Shopify and focuses on enhancing post-purchase customer engagement through AI-driven insights, UserLoop may be the more suitable choice. Its seamless integration with Shopify and emphasis on post-purchase surveys align well with these objectives.
Retently: If your business requires a comprehensive customer experience management platform capable of handling multiple survey types across various channels, Retently offers a more robust solution. Its multi-channel survey delivery and AI-powered insights are beneficial for businesses aiming to implement extensive customer experience programs.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look. Zigpoll offers post-purchase, on-site, and exit-intent surveys, with zero-party data collection and a clean, Shopify-native setup.
