When evaluating survey apps for Shopify Plus merchants, it's essential to compare UserLoop and Retently based on features, pricing, ease of use, integrations, customer support, and ideal customer profiles.
UserLoop
Features:
- AI-powered post-purchase surveys
- Automated insights
- Attribution tracking
- NPS, popup, and video workflows
- Integrations with Klaviyo, Slack, and Meta Conversion API
Pricing:
- Starts free
- Unlimited plan from $19/month
- Pricing scales with response volume
Ease of Use:
- Quick Shopify app installation
- Guided setup
- Supports modern Shopify storefronts without custom development
Integrations:
- Shopify
- Klaviyo
- Slack
- Meta Conversion API
Customer Support and Documentation:
- Email support
- Comprehensive knowledge base
- Responsive customer service
Best-Fit Customer Profile:
- Shopify Plus merchants seeking AI-driven insights
- Brands running paid acquisition campaigns
- Teams focused on conversion optimization
Retently
Features:
- NPS, CSAT, and CES surveys
- Multi-channel surveys (email, SMS, in-app)
- AI-powered feedback classification
- Automated actions and alerts
- Integrations with Shopify, Gorgias, Klaviyo, and more
Pricing:
- Ecommerce Basic: $49/month
- Ecommerce Pro: $299/month
- Enterprise: Starting from $599/month
- Pricing scales with survey volume and features
Ease of Use:
- User-friendly interface
- Easy survey creation and management
- Quick setup with guided assistance
Integrations:
- Shopify
- Gorgias
- Klaviyo
- Zendesk
- Intercom
- HubSpot
- Salesforce
Customer Support and Documentation:
- Email support
- Live chat support
- Comprehensive knowledge base
- Dedicated account manager for Enterprise plan
Best-Fit Customer Profile:
- Ecommerce brands needing multi-channel feedback
- Companies seeking AI-driven insights
- Merchants requiring advanced reporting and benchmarking
Connect Zigpoll to your stack.Sync survey responses to the tools you already use — no code required.
See integrationsSide-by-Side Comparison
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-purchase surveys, NPS, popup, video | NPS, CSAT, CES |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API | Shopify, Gorgias, Klaviyo, Zendesk, Intercom, HubSpot, Salesforce |
| Pricing | Starts free; unlimited plan from $19/month | Ecommerce Basic: $49/month; Ecommerce Pro: $299/month; Enterprise: $599/month |
| Ease of Use | Quick setup with guided assistance; supports modern Shopify storefronts | User-friendly interface; easy survey creation and management |
| Customer Support | Email support; comprehensive knowledge base | Email and live chat support; dedicated account manager for Enterprise plan |
Which to Choose
UserLoop:
- Ideal for Shopify Plus merchants focused on post-purchase insights and attribution tracking.
- Best for brands running paid acquisition campaigns and seeking AI-driven reporting.
Retently:
- Suitable for ecommerce brands needing multi-channel feedback and advanced reporting.
- Ideal for companies seeking AI-powered insights across various customer touchpoints.
Worth a Look: Zigpoll
If you're evaluating options for Shopify survey apps, Zigpoll is also worth a look.
