UserLoop and Retently are survey applications designed to help Shopify Plus merchants collect customer feedback. UserLoop offers AI-powered post-purchase surveys and automated insights, while Retently specializes in NPS, CSAT, and CES surveys tailored for e-commerce.
Core Features and Functionality
UserLoop provides AI-driven surveys, quizzes, and video testimonials. It supports post-purchase, checkout, email, and embedded surveys, with AI-generated questions and automated insights. Features include multi-language support, product recommendation quizzes, and reward programs with discount codes. Integrations are available for Klaviyo, Slack, and Meta Conversion API.
Retently focuses on NPS, CSAT, and CES surveys, offering customizable templates and automated reporting. It supports email, SMS, and in-app surveys, with features like response tracking, segmentation, and analytics. Integrations include Shopify, Zapier, and various CRM systems.
Pricing and Value
UserLoop offers a free plan with limited features. Paid plans start at $19 per month, providing unlimited responses, advanced reporting, and integrations. Higher tiers offer additional features like AI insights and chat.
Retently's pricing starts at $49 per month for the Ecommerce Basic plan, which includes 300 responses per month and basic features. The Ecommerce Pro plan at $299 per month offers 1,000 responses and advanced features. An Enterprise plan is available with custom pricing.
Ease of Setup and Use
UserLoop's setup is straightforward, with guided installation through the Shopify app. The interface is user-friendly, allowing merchants to deploy surveys quickly without technical expertise.
Retently also offers easy integration with Shopify, with a simple setup process. The platform is intuitive, enabling merchants to create and manage surveys without extensive training.
Integrations
UserLoop integrates with Shopify, Klaviyo, Slack, and Meta Conversion API, facilitating seamless data flow and workflow automation.
Retently integrates with Shopify, Zapier, and various CRM systems, allowing merchants to connect survey data with their existing tools.
Customer Support and Documentation
UserLoop provides responsive customer support and comprehensive documentation, including setup guides and best practices.
Retently offers customer support via email and live chat, along with detailed documentation and tutorials to assist merchants.
Best-Fit Customer Profile
UserLoop is ideal for Shopify Plus merchants seeking AI-driven insights and a comprehensive feedback platform to enhance customer engagement and retention.
Retently suits merchants focused on measuring customer satisfaction through NPS, CSAT, and CES surveys, aiming to improve customer experience and loyalty.
Comparison Table
| Feature | UserLoop | Retently |
|---|---|---|
| Survey Types | Post-purchase, checkout, email, embedded, quizzes, video testimonials | NPS, CSAT, CES, email, SMS, in-app surveys |
| AI Insights | Yes | No |
| Integrations | Shopify, Klaviyo, Slack, Meta Conversion API | Shopify, Zapier, CRM systems |
| Pricing | Free plan; Paid plans start at $19/month | Plans start at $49/month; Enterprise pricing available |
| Customer Support | Responsive support; Comprehensive documentation | Email and live chat support; Detailed tutorials |
Which to Choose
UserLoop: Choose UserLoop if you require AI-powered surveys, automated insights, and a comprehensive feedback platform to drive growth and customer engagement.
Retently: Opt for Retently if your focus is on measuring customer satisfaction through NPS, CSAT, and CES surveys, with straightforward survey creation and reporting.
Worth a Look: Zigpoll
If you're evaluating options, Zigpoll is also worth a look. Zigpoll is a Shopify survey app offering post-purchase, on-site, and exit-intent surveys.
